Harrahs Atlantic City
777 Harrah's Blvd., Atlantic City, New Jersey, 08401, United States
Terrible Customer Service!!!!
Absolutely terrible Customer Service......I just had a very disappointing experience with this resort and for the future will not stay here. My family has been loyal to the hotel for many years but I just found out that the hotel is not interested in keeping customers. I had a request and spoke to the front desk manager Christy. She did not help me and did not seem any concern for keeping good customer relations. I then asked to speak with the general manager. Instead the manager of Customer Relations spoke with me- Tina Brown. She also did not seem to think there was a reason to retain customers (and she is the manager..go figure). In fact when I told her that I was unhappy with the customer service (or really lack of) she actually laughed at me on the phone. At this point, this is the end of my relations with this hotel and will now stay at other hotels in Atlantic City. What a way to loose a customer...
Stayed Sun-Fri in Waterfront premium. Room was nice, general staff was nice. the pool closed early every day we were there between 5-6:30 and is only open til 7 anyway. most of the stay was ok until checkout time. There was a half hour wait in line, then i was billed incorrectly for over $150 in charges, when i went to explain to the manager "Nisha" I was amazed by how ignorant she was. I was simply trying to explain to her which charges were incorrect and why and she just kept speaking over me and would not even give me the opportunity to talk. She continually just said, they are what they are and there is nothing we can do about it, if you have a problem with it then dispute it with your credit card company. After wasting another extremely frustrating half hour being treated like scum with her i left and took her advice and called my cc company. I have never been treated like that by any type of management or staff anywhere and was completely appalled. I actually had an extra $1000 i was planning on betting with before leaving also which i ended up taking to the Borgata. I will never stay there again and would highly recommend against it. After sharing my experience, i have heard this is very common under their new management. It's a shame because the casino is pretty nice.
WORST experience of my life!!!
My mom, cousin and I stayed here. we had pre-ordered two beds, when we arrived there was only ONE king sized bed. So my mom confronted the people at the front desk and the lady said it would only be $40 total to upgrade to two beds for the entire trip. My mom hesitantly paid because we were promised two beds originally but three people in one bed wouldn't work, so she paid. At the end of the trip it ends up she lied to us and it was $40 a night . Also when we arrived to our room, the room was not cleaned, my cousin stepped on a piece of glass, found a pack of cigarettes and a lighter. When I went to get into bed there were stains all over the blankets and bed spread. And to make it all worse money was stolen from my wallet I had over $300 dollar's in it and they only left me $20 for the rest of my trip. This was the worst experience of my life!
Unique Quality: none the pool is only open to people 21 and older and the "kids pool" was barely open. the hallway that lead to the games room and "kids" pool smelled like throw up and pee and the games were sticky like they have never been cleaned!
Harrah's Bad Customer Service
Spent two nights at the hotel, gambling and eating. On the final morning, my chips were stolen in full view of the pit boss, the camera's, the dealer and other players. The casino not only did not make good on what was stolen, they tried to tell me it was an accident the the patron beside me, took my chips, along with my chips that were on the roulette table during a bet. I was treated as if I was wrong. I was told sorry, but that was the breaks.
Unique Quality: The rooms were dirty, no maid service for two days.
Harrahs Resort & Casino
I got this room thru their comp program by signing up with their Total Rewards cards.
The rooms are clean and of a decent size. The bathtub is a little tight for those over 6ft.
Unique Quality: Views are nice all over. There is a fun center for both adults and kids. They have a spa, decent gym, a beautiful club called the pool which is actually used for a pool during the day, a few bars, and several restaurants.
You have to pay for the water in the gym. The food is more expensive than anywhere else.
There is a shuttle that takes you to the boardwalk and the jitney bus which has a price stops in front of the property. The jitney is much faster. They charge you everytime you leave the parking garage. If you park in public parking they will TOW your car around midnight. The signs are misleading.
Directions: It is on the border of Brigatine, NJ and Atlantic City, NJ
A fun and unexpected stay
Ferni was intent on coming to AC this particular weekend and since we booked last minute and during a weekend, we paid the price. The Harrah's happen to be the only hotel that had a room available that was less than $250 the night we were here, so we promptly booked it at a rate of $179 (had we come the night before, we would have had the room for $49).
With that said, Harrah's was an excellent stay and the hotel is very nice with all the amenities you can think of. Our room, a king marina view was a really nice size room with a window overlooking the marina. The bed was fantastic and is always a highligh for me to sleep in a king bed. The room had a couch, chair and a table (I personally didn't notice internet access, but I am sure they had it). The tv wasn't a flat screen, but when you're in AC, you spend very little time in your room, so we didn't care.
The bathroom was also a very nice size with all the amenities you would think of.
*** Plan to stay at casino hotels Sun-Thurs and you will pay but a fraction of the cost, also, definitely check internet and other sites for better rates. We are Reward Members and we would have paid $49 for this particular room had we been here the night before***
Unique Quality: I enjoy staying at the hotels in the marina area better because you don't get that "bad element" you do at the Boardwalk hotels. The Harrah's has was a great stay with a very comfy bed, great places to eat and wonderful nightlife. Will definitely stay here again.
casino turns resort town
Besides casino, visitors to Harrah's can indulge themselves in Harrah's luxurious facilites and services. Harrah's new Waterfront Tower offers the finest entertaintain and resort facilities like the new indoor pool (THE POOL) with palm trees & a tropical like environment under a glass doom with hot tubs & private cabanas. The pool place also served food from its Waterfront Buffets and drinks from the bar by the pool side.
If you need extra pampering and relaxation, the RED DOOR SPA is available and services is excellent. If you need entertainment shows, you can have it at The Concert Venue inside.
For more family fun, you can go on the fourth floor of the Harbour Tower which Harrah's has a new Family Fun Center. It has lots of arcade games, 18 hole miniature golf, Water Wars water balloon game. I am sure people will get a lot of fun from this place.
Unique Quality: Great Pool
Far from the Congestion of Atlantic Boardwark!
Ceasars Entertainment Inc. is a gaming corporation that presently owns and operates casinos, hotels, and six golf courses under several brands( Bally's, Harrah's, Ceasar's, etc.). The company is based in Las Vegas, Nevada and is the largest gaming company in the world, with yearly revenues around $7.11 billion. It owns and operates Harrah's Atlantic City.
Harrah's Atlantic City is located approximately two miles from the Atlantic City Boardwalk, three miles from beaches, and 12 miles from Atlantic City International Airport. This location is also 10 miles from Storybook Land, 12 miles from the Brigantine Wildlife Preserve, and 15 miles from Ocean City Boardwalk.
Hotel amenities include the indoor pool, fitness center, Jacuzzi, sauna, Talk of the Walk (clothes shop), Harrah's Gift Shop, Xhibition Bar (shows), Eden Lounge (nightclub), and 24-hour casino with slots, table games, a poker room, and Keno. Dining is available at the Steakhouse (reservations required), Fantasea Reef Buffet, Reflections Cafe, Corner Grille, Club Cappuccino (coffee bar), Bluepoint (bar), and Polistina's Italian Ristorante (family-style, casual Italian).
Unique Quality: Since my nephew at a Harrah's Loyalty Card, we stayed there for free for 2 days and had a de luxe twin room. The interiors were ok, the beds were large, the bathroom was roomy and the bar was well stocked. We at Dinner at Fantasea Buffet at USD 27 for a buffet all in. We ate breakfast a (Po Boy) at Corner Grille and Lunch at Polistina. It's east to lose money here since there are literally rows upon rows of slot machines and gaming table filled mostly with senior citizens and couples. Macau casino's don't have spanish 21 and keno.
Directions: 777 Harrahs Blvd, Atlantic City, NJ 08401
Check out Harrah's
The Harrah's Hotel & Casino is located on the back bay at the marina and the bridge. This hotel has 4 towers with around 1,600 rooms and suites. Has 7 restaurants, bars lounge with live entertainment every night, plenty to keep you busy. Check out the website below for more information.
More about Harrahs Atlantic City
Stayed June 23-26. Our room (1138 in the Harbor Tower) was beautiful. The room was immaculate and large. It had a king size bed. Beautiful bathroom with a large marble vanity. We had an iron, ironing board, coffe maker and mini fridge. We had room service the first night, it was expensive but well worth it. The food was wonderful and arrived within 20 minutes.The service was excellent.We ate at the Reflections Restaurant twice-again on the expensive side but the food was of excellent quality and the service was very very good. The hotel itself is beautiful and all of the areas we were in was very clean. All the staff we encountered were very friendly. Our next visit to Atlantic City will certainly be spent at Harrah's.
DISAPPOINTED WITH BUFFET AT HARRAH'S
This Review Is For the Buffet at the Harrah's HotelL. I Heard so much about this huge buffet. I visit this buffet was not impress at all. there was alot to eat for seafood eaters. but, this place is beauiful and the worker were very nice. i left a large tip. i plan to spend a weekend this summer at harrah's
Running a business with a terrible satff.
I received complimentery rooms from Harrah's Atlantic City and booked a room for July 4th. 2004. I had stayed at Harrah's many times previously. On the July 4th. trip I was denied a comp room. I explained that we had a arrived by bus and I intentended to stay at several casinos using built up comps and my return bus ticket was for several days later. I was met by open hostility by all staff members. I went to several other casino's they were all booked for the 4th. I returned again to Harrah's and tried to explain my plight. I was met again by open hostility. Harrah's advertizes it " is the friendliest place. It is a horrendeous hell hole. I will never visit their casino again and i will tell others about my ordeal in order for them to avoid this place. I had to pay $375.00 for a cab in order to return home. Harrah's i hope you wallow in the ignorance of your staff.
I have been coming to harrah's for many years and have always enjoyed the service. But my last couple of visits have left me with a sour taste in my mouth----- - from the time you park your car you are asked if you are a plantium or diamond card member-the difference is clearly shown in the treatment you receive---I find this practice to be discriminatory and have decided Harrah's is no longer the casino for me.
Gold card member-15700301695
Great hotel...not so great casino
My husband and I returned last night from a weekend trip to Harrah's Hotel and Casino in Atlantic City. I was very pleased with the service that we received at the hotel. All of the staff members that we encoutered were very helpful and friendly. We stayed in the Marina towers, and the room was spacious and clean. We did request non-smoking and received a smoking room, but that didn't affect our opinion of the hotel in general. I do agree that there is preferential treatment shown to Diamond Card members, which slightly offended me. For example, there are separate lines for restaurant seating, and Diamond Card members are seated first. My complaint was with the casino and their lack of comps. My husband and I spent a large amount of time and money in the casino playing blackjack. While we had an enjoyable time there, we did encounter a few rude dealers as well as a very rude pit boss. During one gambling session, my husband was playing $100 per hand at blackjack and I was averaging about $30 per hand. We played for approximately 45 minutes at this rate. When we were finished, we asked the pit boss for a comp to the hotel deli and were denied because we" only spent 45 minutes at the table." The fact that we were making large wagers obviously did not affect her decision to award us a comp. I was upset and offended, and that was the end of blackjack at Harrah's. Instead, we took a Jitney to the boardwalk and went to Sands to gamble. The dealers there were very friendly and the atmosphere was much more enjoyable. We were also given 2 free dinners after playing $5 blackjack for about 1 1/2 hours. Go figure. So, my opinion is that Harrah's is a very nice place to stay. However, when it's time to gamble, save yourself some hassle and go to Sands. Good luck and have fun!
I agree with the person on the no comp rooms in the summer. Both me and my husband are plantium members and he did not get a comp room from Dec 2003 until Oct. 2004. We go every month to Atlantic city and play at Harrahs or Showboat and they gave me a free room each month plus free buffets. My husband would get a buy one get one free buffet. We spend the same amount of money whle we are there. He e mailed Harrahs about this because our last stay we had gold card members tell us they got 2 comp rooms a month plus the free buffets. they just gave him a bunch of bull about how it is figured. But its a fynny thing because the next offer which is October he has a comp room. I dont know their system for comps but it sure is screwed up.
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Harrahs Atlantic City
We've found that other people looking for this hotel also know it by these names:
- Harrahs Casino Atlantic City
- Harrahs Ac
- Harrahs Hotel Atlantic City
- Harrah`s Resort Atlantic City Hotel Atlantic City
Address: 777 Harrah's Blvd., Atlantic City, New Jersey, 08401, United States