Holiday Inn Atlantic City Boardwalk

Tough Call

We stayed at the Holiday Inn for a weekend in April 07 while visiting AC for an ice hockey tournament. It really is a tough call on whether or not to recommend this place. First the bad news: Our room was big and clean, but with one exception -- ants in the bathroom. We called downstairs and were told that someone would be up immediately to clean and spray. An hour and a half later, we still received no help. After calling down again, we were moved to a different room. When we arrived at our new room, the room had not been cleaned from the previous occupants...so there were unmade beds, towels on the floor, etc. the staff came up and cleaned the room for us. The front desk staff was friendly --- except when someone complained -- we were given shotty treatment over the phone when we complained about the ants. I also witnessed a bad attitude with the front desk a few times over the weekend when other guests were complaining about issues. (They don't take criticism very well.)

Okay, now the good news: As far as non-casino hotels in AC go, this one was cleaner, quieter, and safer than the vast majority. The non-front desk staff was extrememly well trained and courteous. All the cleaning, maintenance, and other staff would always say "good morning," "good afternoon," and generally ask if everything was okay with our stay. It was weird that they were so attentive to our needs when the front desk staff wasn't.

The wait staff in the restaurant was also very friendly and bantered back and forth with customers in a nice humorous way. A welcome retreat in AC.

Anyway, after writing all this, I am still not sure whether I would recommend this or not...possibly a recommendation with cautions.