Marquis De Lafayette Hotel

HORRIBLE HOTEL!

This has to be the worst stays at a hotel in my 30 years of existence! I have never ever ever been treated so horribly by a hotel. Received horrible service from girl at front desk, I don't know her name but she was work on the night of September 4 at 11:00 p.m. She gave us a terrible time about trying to get our keys. The room was under my fathers name and he went to get our keys because we were coming in super late and after an 8 hour drive with two dogs we just wanted to sleep. The girl at the front desk argued with him saying that she wasn't giving him the keys because the room was for his daughter. HOWEVER, he was the one paying for the room and they had his credit card number on file. My fathers asked to speak to the manager and this pleasant woman at the desk refused. Finally she gave him the keys. Then on September 4 at 10:45 p.m. our room phone rings. We were asleep because we were getting up early the next morning for an outing. The front desk was on the other line saying "Do you want your breakfast coupons??" My response was "It is 11:00 at night; NO I don’t want my breakfast coupons!" She then proceeds to say that she didn't receive the $100 deposit for the pets, (We had already given them $100 security deposit, but I guess this doesn't matter) So I got out of bed and went down to the front desk to give them another $100, that they didn't ask for at check in! While I was down there I mentioned something to the two employees about how rude the girl was the night before. Well low and behold it was the same ignorant employee. She then proceeds to raise her voice calling my dad a "DRUNK" she is going on a rant making false allegations about my father calling him a mean drunk and she needed to get the manager to deal with him. ALL LIES! First off my father just got in from an 8 hour drive to get to this magical place and he was not drunk. LIES and he asked her to get the manager because he couldn't deal with here. The entire time I am down there is woman is calling my family names and flinging COMPLETE LIES about us. I asked her if she realized we were guests and she just rolled her eyes and was a completely NASTY NASTY person! I will not return and if you are thinking about staying here think again. The Inn of Cape May right next door is a beautiful place to stay or the Congress Hall. There are many other options, believe me you don't want to stay here!!!!!!!

Unique Quality: NOTHING! Unbelievably RUDE Staff!