Breathtaking view, kind, competent desk staff
by TripAdvisor Member 6604
After reading several less than stellar reviews, I expected little more than a bed and running water. Instead, I was treated to an immaculate, fashionable room with a spectacular view of the Manhattan skyline. By NYC standards the rates are a good value, especially when you factor in the complimentary parking. The bed was very comfortable with superior linen. Despite being on the 5th floor, the water pressure was powerful and invigorating. My only, relatively minor, complaint is that the TV was located midway between the sitting area and the bed. To watch it from either the bed or the living room chairs required moving furniture around. But then again, who needs TV when you've got that breathaking view? The desk staff were warm, professional and very knowledgeable about the area.
Why do they call this Sheraton?
by A TripAdvisor Member
At first I have to blame myself. I have had so many wonderful experiences at Starwood hotel brand that I expected so much. I thought that this stay would be at the same quality level but because of the distance to NY the price is a little bit lower. I also thought that business men have no time for ferries so this would fine place for leisure travellers.
I think that you should call this Sheraton Suites on Hudson as "Three Points Sheraton". Beds are same as in any Sheraton but this is more like a Summer hostel or a Campus for students. Aircondition/heating system is very loud for Sheraton. I don't have any sleeping difficulties normally. Bathrooms are cold at this time of the year and you don't get any shower gel but a piece of soap. You are dependent on ferries. So forget to stay out very late in NY because caps cost double to New Jersey area. If you go there (one way)by taxi from the Central Station it costs totally about 75-80$.
Return ticket by ferry is about 23 $ for two people. On weekends you have to take a ferry that is not so near by the hotel but they have complimentary mini van service which you have to call by phone. There is no room for luggage in the mini van and it is self service to carry in and out the luggage to the van.
If you like all this so go ahead but I think you could easily find a better alternative in New York City perhaps for the same price. For example if you buy something in NY you don't have to carry all your shoppings with you for a whole day.
Maybe this suits for some people in summer but anyway we didn't get the feeling of Sheraton quality. Fortunately this was not our first experience of Sheraton because otherwise it would have been the last one too.
All-round excellent stay!
by TripAdvisor Member NaMacD2
I live in Philadelphia, and wanted to visit NYC with my two teenage daughters and my sister. We researched what it would cost to take the train from Philadelphia and stay in Manhattan, and discovered it would be much more cost effective to drive to Weehawken, stay at the Sheraton On The Hudson, and take the ferry to Manhattan. I received a corporate rate of $169.00 for one of the suites with two double beds and a partial view of the city over the river, and two breakfasts. A room of that size would cost well over $400 in NYC. The four of us had plenty of space in the clean and stylish room, and plenty of hot water with good water pressure. The concierge, Michael, was friendly and helpful.
The ferry is RIGHT in front of the hotel, costs $5.75, and departs at least every 20 minutes, with the last direct ferry departing Manhattan at 11:02 pm - this was late enough for us when spending the entire day in the city. We were pleased to find the Waterway buses which loop around Manhattan were free!
We had dinner one evening at the hotel restaurant, Spirito, and it was delicious, with an interesting Italian menu. A bit expensive, but the atmosphere was soft and appealing with a view over the river to the city, and service was very pleasant and attentive, even though all we ordered were appetizers.
When we discussed what we liked best about our trip to NYC, all of us included the ferry ride over the Hudson, with the shining view of Manhattan. We will stay here on all our subsequent trips.
Writing this as I get ready to leave for Hyatt
by A TripAdvisor Member
I don't understand how this is a Sheraton Hotel. I'm writing this review as I pack back up to stay at Hyatt Regency Jersey City for the duration of my trip.
The area: this is about all this hotel has going for it. The ferry is right behind the hotel, and Ruth Chris Steakhouse is across the street. There is also a CVS, great pool bar, Houlihans and a few other small restaurants within walking distance. The views are also good.
The hotel: check-in was noisy and hurried since there was a large group checking in. Staff seemed disinterested and cool. No one even asked to help with my luggage or help to find a luggage cart. When I asked, they said they were busy with the large group but if I wanted to wait a while they would find someone. Renovations are going on in the hotel's main restaurant and gift shop, but hopefully they decide to renovate the actual rooms instead...
The rooms: I stayed in the west wing. This is a separate corridor and a LONG walk to the elevators on the other side if you have baggage to carry. The hallways were ice cold, no snack machines even though the sign said there were. Soda machine sold out of everything but water and mountain dew both days on my floor and floor above me. The first thing I noticed about the room: the door didn't shut flush, and when locked, didn't feel secure either. The room was very clean, (the friendly and helpful housekeeping staff are the BEST part of this place), but worn out and tired. One of the tv remotes didn't work, even with new batteries, and when turned on, the tv didn't change channels. The smaller tv worked fine. One of the phones didn't work; the other connected me to the national Sheraton reservation line regardless of what button I hit. The internet access - $9.99/day through a secondary vendor - was horrible. Considering I stayed here for business, this was unacceptable, and all Sheraton had to say was, 'We're sorry, we can't do anything about that. Please call the provider's 1-800 number.'
The heat didn't work well - only adjustable to 'high', 'low' and 'off'. So, either the room was blazing hot, or freezing cold. It was also very noisy when turned on. Speaking of noise, you can hear most everything the room next to you and above you are doing, particularly if they're running a shower, (very loud). For the 'Sheraton Sweet Sleeper' bed, even this was a disappointment.
Basically, this place is run down and needs an update badly. It should hardly warrant the price they're asking in the meantime, Sheraton or not. The staff was less than helpful and generally aloof. I will not be staying here again, and as a Starwoods Guest, I'll definitely tell Sheraton exactly what I thought of this hotel.
Never again
by A TripAdvisor Member
We checked into the Sheraton because the Hyatt in Jersey City was sold out as well as the Double Tree and Marriott. We arrived at the front desk the there was no one there? We thought the hotel was closed. It was only 7:30pm on a Wednesday. The front desk clerk was nice but quick to check us in so we could not leave. We get to the room and the key did not work, this really upsets me. I get the key thing corrected and after entering the room looking forward to resting. The bathroom had hair on hte floor, tub and sink. I called the front desk and they told me someone would come up, no one ever did. I had breakfast in the morning, overpriced, at least at the Hyatt you have a choice, buffet or from the menu. Clearly this hotel is not sull service just a glorified Hampton Inn.
I hear one guest complain of a mouse in her room, I am not surprised since the hallways smelled like dirty laundry.
My advice stay the the Hyatt, Jersey City.
Sign in with Facebook
