Beautiful Room at the Hacienda
We stayed at the Hacienda at the Hotel Santa Fe for three nights in April. The service was good with a smooth check-in process though our "butler" (which just seems like a pretentious name for a concierge) could not help us with the one request we made (wanting to know TV listings). Our room was on the first floor and only had a view of the fence outside but was otherwise very lovely. We had a king bed with very nice bedding and luxurious bathroom with a huge showerhead. The remote controlled fireplace generated a lot of warmth which was great considering it was still chilly outside. Local artwork is showcased in the lobby and hallways. Our stay included free breakfast at the restaurant at the Hotel Santa Fe which we found to be very good. The hotel is not right on the plaza but is very close to the Sanbuco center and several very good restaurants. We were able to walk to the plaza in about ten minutes so if you want something right on the plaza, this may not be for you. All in all, a lovely stay.
Major problems at check-in
When we booked our reservation several months in advance, we requested a handicap room. We were told we would have a walk-in shower, accommodations for 4 people, a balcony and a city or mountain view. We were excited about our upcoming stay. We arrived and were told that the Hotel Santa Fe has no walk-in showers (that's the Hacienda), and that no handicap room has a balcony with a view (The employee who made our reservation, they said, no longer works for them). They also notified us at check-in that our room rate had increased $20 per night. The first night there, I slept in an atrociously uncomfortable pull-out sofa bed alongside the king bed in a cramped room. I had to move the television set to open the pull-out. The mattress had no sheets, so I had to call housekeeping. I tossed and turned all night in that awful excuse for a bed. The walk-in shower (because of the handicap) and comfortable bed were a must, or we were simply going to leave the next day and find another hotel - ANY hotel. Out of pure need for the smallest amount of comfort, we negotiated with the management for a room change. Several times we were told that they would get back to us later, and they did not, so we had to call and remind them. Later ended up being too late to find another hotel, so we had to fight these people to get another room. The whole ordeal was their mistake, and they wanted us to make the sacrifice - and pay significantly extra per night for it. After several friendly, but then increasingly terse negotiations with the management, we finally got a room at the Hacienda. It was an ordeal, and really, all we wanted was comfortable accommodations - two decent beds and an accessible shower.
Eventually, we got a decent room at the Hacienda, for the promised rate for the last five days. That was very nice. Five good nights out of seven was good enough. The Hacienda is very pleasant.
We ate breakfast one morning at the main lobby - the Amaya restaurant. The food was not impressive but was very expensive. However, there is free continental breakfast food at the Hacienda (and the Amaya breakfast i complementary for guests at the Hacienda, apparently), and a wonderful upstairs lounge with a view of the mountains. The lobby for both hotels (really two parts of the same hotel) are beautiful. The butlers and maids at the Hacienda are gracious and kind. They are the ones that made our stay there worthwhile with their friendly smiles.
One great thing about this hotel - they graciously accept pets!
Good value if you pay less than $125/night
That is about the top dollar I would pay for this hotel.
It was fine - the pluses: spacious room, a great little balcony (unfortunately, overlooking the parking lot), a range of pillow lofts so you can find one you like, friendly service from the front desk, excellent maid service (you barely knew they were there, but cleaned and organized like pros) and ample free parking.
The minuses: cramped little bathroom, they do have wireless internet - but only in the lobby, locations - it is a good 15 minute walk to the shops/galleries/restaurants where everything is located - and that walk seems even longer on the deserted dark streets at night, wake up calls were always late by 15-20 minutes, boring and uninspired public areas of the hotel and while service was friendly, they didn't seem to know a lot about the area compared to staff at some of the other local hotels.
No big complaints at all - but all in all very average. Better than a chain hotel, but not one of the more exciting places to stay in town.
A very good choice in Santa Fe
My wife and I stayed at the Hotel Santa Fe over Memorial Day weekend. We found it to be a very good choice in a town where rooms are somewhat overpriced. The hotel is far enough away from the plaza to avoid traffic congestion; however, it is an easy walk to the historic district and various museums and restaurants.
Hotel staff were helpful and accomodating, and even purchased a "white noise" fan for us when we requested one. Even though we did not use the hotel's shuttles, it seemed that they went all over town on a regular schedule. The rooms are well-maintained, of moderate size, and quickly and efficiently cleaned each morning. The outdoor swimming pool was clean and private, and included an attendant providing beverage service. Our stay at the hotel was quite pleasant and restful, and we would gladly stay there again.
We recommend three restaurants: Tomasita's (on Guadalupe), which serves excellent margaritas and very hot salsa; the Ore House (on the plaza) which provided somewhat upscale food in a very friendly and attractive environment, and Maya's Food of the America's - where we recommend the poblana peppers stuffed with pears.
I would not stay here again
This hotel is really a pretty hotel to look at, lots of pretty flowers, however, the hotel is very close to a busy road, and cramped feeling. I think the hotel has too many rooms. The room we were in was a Jr. Suite and it was decorated nicely but we could hardly move without tripping over the furniture; the balcony was in elbow length of the rooms beside us and looked down on to the busy patio restaurant which did not provide us with much privacy or quietness. This hotel is also a good 10min walk to the downtown area and situated in kind of an odd location. The hotel does provide complimentary coffee in the morning but if you want it in the afternoon you will have to pay $2.40 for a small cup, which was a little annoying. My main problem with this hotel was its size, there are just to many rooms in this hotel, most everything feels too small even the pool, which is a shame because the hotel is a pretty hotel and decorated nicely. I would not recommend this hotel, because you can find the same thing with more privacy and space downtown probably at the same price or lower.