Our junior suite was REALLY just a hotel room!
I booked an "Art & Soul of the Southwest" package as a "last minute Delta package" and selected Las Palomas based on the hotel's junior suite printed descriptions, lovely website pictures, and Trip Advisor comments. I have to agree with Fraud's previous comments. I felt a little uneasy when I was told that our room wasn't ready at the check-in time, but the freshly baked cookies at the front desk helped a little. Our room was located in a property Las Palomas "just acquired" across the street (formerly La Tienda). As we entered the courtyard to our property (very charming, except for the pot of flowerless dirt next to our room), we noticed the room across from ours (labelled "Night Manager") was noisily being renovated. Arriving in the room, I looked for the VCR, CD player, small kitchen area, book shelves, etc. mentioned in the Junior Suite amenities--- and saw only a small refrigerator tucked into one side of our closet. (We did have a TV and fireplace as described, but that was all.) The bathroom was 1950's Holiday Inn pink/adobe style with a Mexican tile floor. The bedroom had a worn spotty carpet and little SW artwork.
I inquired about a VCR, the manager immediately brought one to our room... and he did confirm we had a junior suite without a kitchen (and without a couch, stereo equipment, etc.) I told him we would like a kitchen, and he stated they "were totally booked" this weekend and could not move us. During the course of our 5 day/4night stay, there appeared to be other rooms that were never occupied by other travelers.
The breakfasts were good--- made-to-order waffles improved the choices. The VCR movie selections were odd... a combination of opera, a few B&W movies, James Bond, and westerns, nothing that really suited my daughter and I.
I would return to Las Palomas only if I could stay in one of the beautiful Southwestern suites pictures on the website with the amenities advertised.
a great place to stay!
We spent 6 days during Christmas at this lovely, quaint, very Southwestern hotel. It was a thoroughly enjoyable stay, excellent management and ambiance. Location is perfect - just a couple blocks to the plaza and close to other attractions. We'll definitely choose this as our place to stay for every return visit to Santa Fe!
Is This Manager for Real?
I don't know quite how to address our problem to benefit other travelers, but I will give it a try.. We have stayed at Las Palomas many times over the last 7 years. And we always recommend this property to our friends. Some have good reports others not so good. But we always come back. Three or four times a year. After a recent stay, I contacted the Mgr. Mitt to inform him that there was an overcharge on my credit card based on what he and I had discussed He went into a tirade that I never would have expected from a lodging professional and I ended our conversation. This is a good property. The Owner, Neil, is great. The prices are some of the best in town. But everything in the lodging business comes down to customer service. My wife and I hope that the Owner is not related or beholden to this employee and that things will change soon. Give Las Palomas a try but get everything down on paper and ask for more than a credit card receipt at check out.
I Like This Place
Recently stayed with a group for our third year. They keep making improvements like the new exercise room and soon to be wine list.
Rooms are cozy with fireplaces, small kitchens and pets are ok with a deposit. We look forward to our trip back. Walk across the street to the Piano Bar/Restaurant, Vanessie.
a quick visit to santa fe
our daughter recently moved to new mexico so we decided on a brief visit to santa fe. we stayed one nite at las palomas. we loved our casita with the fireplace, everyone on the staff was gracious and helpful, breakfast was great. it really enhanced our trip to santa fe. Ken and Susan Adler, Morristown New Jersey