Adam's Mark Hotel Buffalo

120 Church Street, Buffalo, New York, 14202, United States
(3 star hotel)
#8
Rank 8 of 31 hotels
in Buffalo
Poor (1.5 out of 5.0) 3 reviews
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Value Score

Poor Value

Rated Lower than similar hotels

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Beware of this Hotel!!

Terrible (1.0 of 5.0 stars)
by written on August 23, 2011

Would not recommend this hotel to anyone. Was booked to stay there in November 2010 however immediately checked out after seeing the state of the room. Dirty and run down! Have since encountered two unauthorized charges on my credit card. First one approximately a week after we received a refund they recharged a room to my credit card. Second charge appeared on my card about 6 months after we were supposed to stay there. Still attempting to get the full refund of the 2nd unauthorized charge and an explanation of how this happened not once but twice. 2nd time they refunded less than the amount they charged my card.....After numerous calls and message left with both the accounting department and manager I have still not received a full refund of this unauthorized charge. They don't even have the decency to return phone calls... Frustrating and not to mention all the long distance charges I have incurred trying to get this resolved.

Amazing that this hotel is still in business after all the terrible reviews on every travel site.

Absolutely dismal. So disappointing

Terrible (1.0 of 5.0 stars)
by written on April 17, 2011

the lobby and Sports bar is fine and conference accommodations are fine, but once you get off the main area and into e rooms, it is terrible. Hallways are rather dark and dirty. the chair in the rooms looks 30 years old and never been cleaned. the ice/vending area is terrible. This is an old hotel that has seen better days. I would not stay here again. The wi- fi availability disappeared every time I entered my room and was weak in the hall. availability is based on finding the closest room with a node and apparently my room was too far away with it. Very upsetting as I had much work to get done. Most of the staff has been helpful except for the front desk not answer g when I called twice. Wish I had read these reviews first.

Time to remodel

Good (3.0 of 5.0 stars)
by written on October 5, 2010

I stayed at the Adams Mark Hotel for three days in late September. I was glad to find out that they have smoking rooms available, however the smoking floor is rather dismal. As soon as I exited the elevator I could smell the smoke. It's kind of dark and dreary. The room service was very good except that they did not remove dirty dishes from the previous night's room service. They provide a little coffee machine but don't give you any sugar or cream. The staff in the restaurant are excellent, I must say. The waitress brought us bottled water to take to the office and disposable coffee cups to take coffee with us. She was fabulous. The gift shop was closed on a weekday at 4:30 pm and when I called them, their message box was full. They opened back up a little while later. It seemed strange that they were closed for a short time and then open again. Maybe the sole employee in the gift shop needed to take a break. The guys at the main desk were pretty friendly. I would stay here again because the location is convenient, but they need to remodel the rooms soon.

Nearby Adam's Mark Hotel Buffalo

Adam's Mark Hotel Buffalo

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Address: 120 Church Street, Buffalo, New York, 14202, United States

Amenities at Adam's Mark Hotel Buffalo

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Bar / Lounge
  • Free High Speed Internet

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