More like Nightmare
My Stay at the Dream hotel 13 Dec - 18 Dec. First impression when stepping into the hotel is great, looks ultra modern. But the rooms are more like ones that you would find in a 3 star hotel. Though the beds are very comfortable!!! On entering my room, I noticed that is was rather small, unlike the price. It was cold and there was not a safe in the room. And no mini bar, though a member of staff did provide as a replacement to this, 2 apples and 2 bottles of water. I asked reception if they could get an engineer to fix the problem regarding the heating, and after 24 hours, nothing was done. They did though, after some prompting move me to a room which was warm. The telly is big, but I did not see any Ipod. Though i was happy with the 2nd room. The service elevator did not work, so the other 2 lifts were often occupied by members of staff. And on one evening only one of the lifts were working, very funny evening, with guests using the stairs, very relaxing!!!! They lost my dry cleaning which eventually turned up the next day. In my opinion, the location is great, but for the price I think that they have to do more than add paint and stick a fish tank in the reception. What started as a Dream finished a nightmare, though I must admit at a certain points it was like fawlty towers.
A real mixed bag - definitely has some kinks, yet pluses too
First the pros;
* Great location right at 55th & Broadway- you can walk to virtually every mid town attraction & restaurant.
*We found the space to be quite nice and roomy- we did have a suite, which offered 2 bathrooms and a very roomy"living" room with seperate TV - another plus those plasma screens are cool.
Uber- trendy, if not downright edgey with all the blue lights and euro-techno feel- better to look at than actually get comfy though, form takes precedent over function here.
* Nice ameneties like voss water, fresh fruit and paper daily even on w/e. Cashmere robes were great.
* By far and a way the noisiest hotel I have ever stayed at- get a room AWAY from Broadway- terrible window insulation - the bathroom with a window was FREEZING.
* Elevators are S...L...O...W! Always a wait.
*Doormen sometimes there, sometimes not, same with concierge. Staff when you get their attention, helpful but often hard to find room was made up very late every day even though maid saw us leave early.
* lobby is very small and uncomfortatble- not good for business.
Net net it has the makiings and could be a great place but definitely needs some polish.
My parents were visiting, and had booked a room here. A room with a queen size bed. They received an unrenovated room with a full bed. Nothing else. Not even walking space. You were either in the bed, or in the hallway. No lie. One of them had to be lying down or sitting on the bed for the other to get to the bathroom -- it was actually that small. The fact that there was only one bathrobe in the closet confirmed that there was no way anyone expected two people to live there. I asked for them to be moved, and was told that they didn't have the kind of reservation that allowed for that. After much persuading, they moved them into a renovated room. No bigger, and reeking of drying paint. Interestingly, the bathrooms were large and lovely. Go figure. Elevator situation a nightmare. Front desk staff rude and without a clue. This hotel could not be worse if it tried. And where is that IPOD we kept hearing about?
Livin' The Dream
Ever since booking my 4 night stay at Dream I have been checking reviews on this site almost daily. To say I was nervous about how my experience was going to turn out due to all the negative feedback is an understatement.
For anyone doing the same thing in anticipation of your Dream stay I suggest you stop stressing, it was a great experience!
On the much-hyped construction woes: we stayed the weekend of 12/11 and saw none of it. When we returned to our room one night a new element had been added to the fishtank so they are certainly still working on things, but we saw none of it. The lobby design is eclectic, but very tasteful is a "purposeful tacky" sort of way. Besides actual fish in the tank, everything looks to be completed in the lobby (execpt the elevators, let us move to that...)
On the elevators: There are two lifts working, and yes, there was a bit of a wait at times...but nothing long enough that irked us. Now, there were grumblings about BOTH of the lifts being down Saturday night, forcing guests to walk up trechorous stairs, but we went to bed early that night so didn't feel that pain (and I can understand why they would be upset, the stairs are steeper than K2). And yes, they desperately need service elevators, as crowding on elevators with laudry carts should not be an issue guests have to worry about, but so-long as you are not of an uber high-matinence temperament, you will find the lift situation satisfactory. (and there are 2 more lifts coming)
On the rooms: Yes, they are wicked small...but they are no smaller than many similar botique hotels in the city. The bed is indeed VERY delightful, something that was almost a deterant as we slept in every morning during our stay because the beds were just that comfy. And washing your face is a mess due to poor planning on placement of the vanity mirror deal. You'll love the TVs...because really, when in the city on vacation when are you in your room other than drift off to sleep at night with the telly on.
As far as service, the folks there are SO delightful. It is difficult to say who the concierges are, as they seem to double as the bellmen, but that is the benifit...everyone can help you, and they do it with a smile, going above the call of duty to make you happy. I don't remeber the names of the two gentlemen who constantly helped us, but you'll know them by the quality of their service.
The Serefina resteraunt in the hotel is good...nothing amazing, but the pizzas are delightful. The bar downstairs is quiant and nice. And I couldn't help but be a bit star-struck when I dropped in for an after dinner night cap and P-Diddy had to wait until my drink was made before ordering his. The bar was never crowded, and the service and attitude is un-pretentious...example, after finishing half my Martini, I went to grab a smoke and when I returned and it had been taken up, after explaining my situation there was another Martini in front of me on the house with a lenghty apology to boot. The penthouse bar wasn't my bag. It is like a lengthy hallway, and just didn't have a "feel" or vibe of any sort. I would recommend staying downstairs for libations.
The location is really the star here. On the same block as the Carnagie Deli and across the street from the Applejack, delicious breakfasts abound. A short walk from the shops at 5th, Time Square, any theater in the district, etc., etc. In all honesty, in any place I've stayed, or even any place I have seen walking about, I could NOT pick ANY location in all the city that would be more centrally located and convenient to an out of town visitor.
Perhaps it was because I was expecting less and was delivered more, but I loved staying at Dream. In talking with folks in the elevator and throughout the hotel, I did notice one thing...those around my age (I am 28 years old) shared similar tales of satisfaction, while guests 40-plus were complaining. Take that for what it is worth, but I beleive they are catering to a younger crowd.
I spent months trying to find info on this hotel (if you haven't notice, there is VERY little "real" info on this hotel ANYWHERE) and I hung on every review on this site...so if someone out there is doing the same, I say to stop worrying...you will enjoy your stay very much.
I have read on other sites that there are certain floors at the Dream Hotel to keep clear of, especially near the roof top bar. Has any v'ters any input on this please? We are booked in for a week and want a pleasant stay as possible.