| Hotel Rating: |  | | Satisfaction: |   | | Reviews: 7 | Photos: 1 | | 160 Central Park South (formerly Essex House Westin) |
 | New York City Essex House Reviews | 1 - 7 of 7 |  |
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 | Essex House: Classy NY stay
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Having stayed at the sister hotel in Dubai - Mina a' Salam- we were keen to see if the Essex House could provide an equivalent level of service. We were not dissapointed.
The hotel is on 58th Street directly opposite the popular entrance to Central Park, it isn't a spectacular looking hotel, tall but lots of concrete, although as you walk into Central Park it does look quite impressive. The Jumeirah Group are refurbishing the Hotel, and we were told this before travelling, however, we did not hear any noice whatsoever, and no evidence at all that work is ongoing. They have, we were told, refurbed up to the 18th floor, roughly half way, but it must be said that the quality and condition of our room was very good, only the odd sign that work was needed, i.e flaking paint on ceiling of shower, and aircon a little noisy.
Our room overlooked Central Park giving spectacular sunrise and sunset views. Everything about the service in the Hotel was first class, couldn't fault it. Breakfast was expensive but just wonderful, as much freshly squeezed OJ as you could manage, anything food-wise you required, and loads of coffee and tea.
The hotel is well positioned for Central Park, 5th Avenue, Bloomingdales, Carnegie Hall etc, and once we'd got to grips with how the avenues and streets worked, very easy to walk to Times Square, Macy's, Empire State etc etc
Service was outstanding
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| Essex House: APPEARS TO BE 5 STAR
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Generally, great location, walking distance of subways, shopping and if your healthy…. the theater district! Mostly the advantages of a four/five star. Tastefully restored historic lobby, 5star restaurant/lounge, bellmen, doorman, security, etc., deposit boxes, ATM, gym, and new renovated rooms. Staff appeared to be friendly willing to satisfy and always on the move.
The newly renovated rooms is where they could lose a star. The rooms are spotless so no housekeeping worries! However, as a contractor
/architectural myself, the problems in my opinion can be attributed to poor design and construction. The entire electric system in the room is ill thought. You turn the lights on through a panel on the phone. Sometimes the light came on right away and sometimes the system had to think about it a while. Even with all the lights on in the room, half the room is dim. Track lighting focused on the window is an absolute waste! Picture this … one side of the room is in darkness, you can look over and see how nicely illuminated the window treatments are!? The 1 outlet above the desk is the only outlet that made sense. There was an outlet in the bath (under the hanging hand towel) and one 7’ high ….. inside the closet! (Oh & by the way the closet had two lights in it. Could one of them been in the room!) We tried to use the iron; you had to either iron in the closet or in the doorway of the bathroom. Even though there was ample vacant wall space not an outlet to be had.
The bathroom. I can’t say I blame the hotel for this faux pas either. AS stated some designer and contractor lead them down the wrong path. The contemporary sink is an oversized bowl and strangely shaped allowing water to splash out everywhere. The faucets are awkwardly placed in the front. The toilet (probably a water saving design) appears to also have to think about it before it works. The new fiberglass tub already had a big chip in floor of the tub and where the bath door swings the stopper cracked the side. The faucet and showerheads are obviously installed incorrectly and starting to come apart from the base and look shabby. A 4” off colored square I noticed on the wallpaper was actually, upon closer examination a hole in the drywall that the wallpaperer just covered it right over.
The best part of the room is the plasma TV, new furniture and especially the BED. It was one of the most comfortable beds I have ever slept in away from home. Even with the design issues, I’d return if they had a deal going. I hate to even give them just the four stars because I felt it was obvious the hotel was trying to live up to being one of the better NYC hotels but, I just had a room with potential problems.
Lobby, hotel staff, plasma TV, comfy bed Theme: HotelPrice: US$180 and up » Currency ConverterComparison: more expensive than averageDirections: Across the street from Central Park
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This hotel is very convenient. Close to Central Park, 5th Ave, & Carnegie Hall.
The rooms are a good size for a NYC hotel & the marble bathroom is HUGE. It's expensive to stay here but worth it if you want something a bit fancier than the norm.
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