More about Hilton Garden Inn New York West 35th
Will go here again
I would recommend this hotel to other people. The location of this hotel is great for people who want to go around Manhattan and Downtown. The Empire State Building is 1 block away, where you also get the chance to take tour buses which go north and south. Macy's is 2-5 minutes walking distance and Time Square is 7 blocks away. The room price may be slightly high, but it will save you money for taking cabs. As soon as you step outside, there are several places you can eat. The breakfast at the hotel is expensive, but if you step outside there is a breakfast van which sells food a lot cheaper. The customer service was excellent and the rooms were very clean. I will be booking at this hotel the next time I go to New York
Perfect replacement for a bad hotel!
I recently stayed at this brand new and wonderful hotel when my group left another hotel because of deplorable conditions. Upon walking in, you could smell the newness of the place, and tell that things are still in pristine shape and the staff wants to keep it that way!
I had some minor problems with staff, mostly because they were ALL NEW!! The problems included room keys being misprogrammed twice, not having change, misquoting the actual closing time of the bar, and not being positive how to award my Hilton Honors membership. Again, these were minor little annoyances that were quickly resolved and will undoubtedly be fixed within a short time. The only other complaint I have is that the elevators are Vermont Maple Syrup slow! Dude, we're talkin' SLOOOOOWWWW!!
Among the MANY positives of this fine new establishment:
-Great central location close to Empire State building, Madison Square Garden, Macy's, and only a 7 or 8 minute walk to Times Square.
-Wonderfully clean room, with good air conditioning, nice beds, refrigerators, microwaves, and fantastic showerheads with good towels and nice bathroom fixtures.
-Great, flat screen televisons.
-FREE internet service.
-Simple, but good breakfast buffet. Overpriced at $18 + tax, but it's Manhattan, so expect that kinda stuff everywhere.
Certainly a hotel I'll gladly stay at in the future, as long as rates are as reasonable as they were this time!
3 great nights
10 minute walk to times square. Right next to Empire state and Madison Square Garden. Rooms are very clean and new. Complimentary internet is included as well. We thought the beds were great!
Fabulous, FLAWLESS, FANTASTIC!
We stayed here for 6 nights our room was on the 9th floor facing the street NO NOISE at all. Location is great walking distance to practically everything subway station outside the hotel however we hardly used the subway as everything is close by. Bed is comfortable, I agree with previous reviews about the elevators they did take long to arrive and they were also tiny. Hotel is brand new and has that new smell as soon as you step off the elevator. The service was also great Frederick in particular was most helpful and went out of his way to help us. Free WI-FI also a plus. I would definitley stay here again.
Great value, great location
As with the other posters, had a really great experience.
Stayed 2 nights (Fri+Sat) on the 19th floor - there are only 10 rooms per floor, with 6 facing the street. Very little noise. I think there were about 30 floors.
We had a fantastic view of Empire State building and Macy's.
Subway very handy. Bed is comfortable, Flat screen TV excellent. They also had power sockets in the bedside/desk lights - very handy for charging ipods/phone, while still using them. Fridge handy for storing milk/juices etc. Microwave equally handy.
re: elevators. The only problem was in the morning going down, and I reckon if you are staying above the 15th floor it is not an issue.
Reception was also great . Free WI-FI also a plus. Had a 3 PC's + printers + fax machine in the business centre. Printed off my boarding cards for Continental flights back to Europe - walked right by huge queues in Newark. Saved at least 30 mins queue time.
Had dinner in O'Reilly's bar 100 metres down the road - was about USD75 for 2, incl drinks, tax, tips, 1 desert.
Re breakfast - costs USD18 each + tax + tip in the hotel. It''s a package so you cannot split out.
On morning 1, got breakfast in a deli near by, and brought it back to the room. The hotel has free coffee/tea in the lobby, which you can take away.
On morning 2 went to a cafe nearby, was USD18 for the 2 of us.
Also, we arrived at 8.15am, but could check in to the room, which was great.
Left luggage room was small, so they store bags in the restaurant were breakfast was served. Bathroom contained branded toiletries.
Rate was excellent - around USD138 per night, per room + tax.
Will try post photos later.
GREAT choice at Herald Square
This is one of several new Hilton Garden Inns that have opened in Manhattan. This has nicely appointed rooms which include a microwave, refrigerator and a large flat screen TV. Because the hotel is new, everything works. The rooms are a bit small, even by New York standards, but this really wouldn’t be a problem unless you were spending almost all of your time in the room.
The hotel staff are great; both friendly and efficient. Hilton Garden Inns are not full service hotels and therefore the amount of public space is limited. Nonetheless, there is a nice fitness room with state of the art cardio equipment and a small business center with free internet on three computers. There is a restaurant and a small, but pleasant bar. I ate at the restaurant only for breakfast; it was good, but not extraordinary. I surmise that other meals are likewise. There are plenty of restaurants in the same block, let alone within a few blocks, so there is no real need for the restaurant at all.
The location is GREAT! Across Herald Square from Macy’s, a few blocks from Penn Station and Madison Square Garden, a number of bars, restaurants, stores, etc. nearby. Subway access is great – an entrance to the Herald Square station is about 20 yards from the hotel.
All in all, hard to imagine a better experience in this price range. This is a great choice.
NB: A good place to eat and drink is Docks on 3rd Avenue at 40th St., a short walk from this hotel.
Brand new hotel in a great location!
I stayed at the Hilton Garden Inn for 2 nights. The location is great--MSG is an avenue away and there are plenty of restaurants to choose from. Macy's is also close as are plenty of stores for shopping. The rooms are comfortable. There is a flat screen tv, a microwave, a refrigerator, a desk and an ergonomic chair. The mattress is just heavenly--you won't want to get out of bed!! There is a dial at the head of each side of the mattress to change the softness/ firmness level. The amenities are by Neutrogena. The shower has great water pressure. The only snafu we ran into was with the room being tidied. We were gone all morning and housekeeping had not cleaned the room. It was quickly remedied with a call to the front desk. However, the amenities were not replenished. I guess the hotel is working out the snags. The lobby had a small business center with four computers, which were free to use. There were also 2 printers. Parking in the garage is across the street and there is a discount when you stay at the hotel (I paid $35 for 2 nights). A fitness center is also on site. There are many restaurants on 35th street--several Korean restaurants that were crowded with people, which is always a good sign. There are also some pubs down the same street. There is a restaurant on site for breakfast but I did not eat there. Times Square is not far away and there is plenty to eat over that way. Overall, the Hilton Garden Inn was comfortable and I would definitely stay there again.
A Rip Off
I stayed there for three nights on a weekend and will never stay there again. The rooms are small but clean. There is no Continental breakfast or anything. You have to pay 17.95 for the breakfast. The elevators are small and take forever to move. Reserved the room with a Visa debit card but paid for it in cash and then find out a day later that they took 600.00 from my checking account to hold to make sure there was nothing wrong with the room or nothing was taken.
Now I have a bounced check for somethingf else I needed because they attached my account and it takes at three days to get the money unfrozen. They dont tell you this when you check in and they say it is some kind of NY Law. I have never had that problem with any other hotel in NY. You want to stay on 35 th street, go next door to the Hampton Inn or across the street to the Comfort Inn. The Hampton has at least a free breakfast.
Stay away from the Hilton Garden Inn on 35th Street between 6th and Fifth Ave.
We stayed for five nights in a king-size bed room on 11th floor facing 35th street. The stay at the hotel was perfect:
* It opened up in March '09, so everything was brand new. The room really looked as advertised on the website -- something I haven't experienced before in any hotel :-) Also take a look at the hotel photos contributed by travelers
* There is a fridge, a microwave, a coffee maker, a small closet (with iron & board and plenty of hooks), a board with drawers, a desk (with LAN cable), two phones (one at the bed, one at the desk), a bathroom with a big shower and hairdryer. While the rooms are small there is still enough space to move around comfortably.
* The bed was very comfortable with lots of pillows
* There is a flatscreen HD TV set with about 40 channels (incl. HBO), most of them in High Definition.
* At the bed there is a device where you just need to press "Rock" or "Pop" etc to find music for your taste. It also has a standard stereo jack, which means that you can plug in any personal audio device (iPod, walkman, etc).
* Wired and wireless Internet are available, fast, and free of pain and charges.
* The new windows keep the street noise out of the room. This is luxury in NY.
* There is no messing around with vents or 200-year-old A/C devices. You simply set the desired room temperature digitally.
* There are three fast elevators, and it usually took less than a minute from the lobby to our room. However, there seems to be a bug in the elevator software: on two occasions we had to wait like 5 minutes or more.
* There is a workout room in the basement
* Breakfast was not included in the room rate. However this was evident from the notes during booking, so no surprise here.
* The location is unbeatable. There is a subway entrance right next to the hotel entrance for N, R, W, Q, V, B, D, and F trains (35th St & 6th Ave north-east corner entrance/exit), another block to the west there are 1, 2, 3, 9, A, C, E trains. A couple of blocks to the east there is access to 4, 5, and 6 trains. So within a couple of blocks distance there is access to almost all Manhattan subway lines, local and express. This is simply perfect for exploring all areas in NY. Macy's, the Madison Square Garden, and Penn Station are also around the corner.
* The area is busy day and night, weekday and weekend, so we felt safe at any time.
* There are Korean restaurants and some bars and Irish pubs down the street
* The value/price ratio is very good. I paid $139 plus tax per night, a special rate that is charged in advance and cannot be cancelled or changed. I don't know if this was a special offer, but it was A LOT cheaper than the standard rate with default cancellation policy.
Finally, we didn't need any hotel services, since everything just worked. This is not a Microsoft hotel, it's the Mac of 3-star hotels in NY :-)
Good hotel,great location
Stayed at this hotel between 6 April and 11 April 2009. I would recommend this hotel; it was modern and clean in a great location for exploring Manhattan. The room we had on the 19th floor faced the Empire State Building and afforded views of the skyline. It’s about 400 yds from Macy’s and an easy walk to Times Square.
The staff were uniformly friendly and helpful, particularly the concierge who arranged our taxi pick up for Newark and recommended a very good restaurant (Olana on 27/28 and Madison.)
I would advise anyone to get up and go to the nearby “Pax” for breakfast if they don’t want to pay for the hotel buffet, it was good and plentiful, Jimmy’s diner on 6th was also good.
Overall we really liked this hotel and would definitely go back. I was very pleased with I as a base to explore the city.