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Hotel Class: 
4 Stars - 14 Reviews and 1116 Opinions
234 West 42nd Street, New York City, New York, 10036, United States
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1130 Opinions
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Our Members Say
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carch1
- Reviews: 2
User Rating
Terrible Stay
My stay at this hotel was deplorable. When we first entered the hotel room, the rug was wet. We weren't sure why. We had four women staying in the room. The first person to take a shower discovered why the rug was wet. The shower in a handicap room has no tub. Just the floor with a drain. Apparently the drain was broken/clogged. The entire bathroom fukked with water and was not draining. So much so, that the rug in the room got wet. We are not talking an hour long shower either...it was 5 minutes. The rest of was were unable to take a shower and/ or even dress in the bathroom. I went to the front desk to lodge a complaint. The manager said they had never had a complaint before about the room (which I later found out from one of the people from engineering was a lie). In any case, the manager said he would have engineering have a look at it and leave me a voice mail. We went out. Upon retunrning to my room later that evening, there was no voicemail.The next morning, the first person went to take a shower. Again the same problem occurred, only worse. At this point I was VERY unhappy. We asked housekeeping in the hall to send up a mall and they said they would. After 20 minutes, I knew they would not send one up. I again contacted a manager. It was a different person. This time I had asked at the very least for a mop to be sent up. She said said that she would do so and check into the problem. Another 1/2 hour goes by. The mop was never sent. It was impossible for us to dress in the bathroom, never mind take a shower. It was an absolutely aweful experience. I will never stay at another hilton. Not only was the room terrible, but the customer service was even worse. It completely ruined our vacation
Unique Quality: The location was great.
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carch1
- Reviews: 2
User Rating
Terrible Stay
My stay at this hotel was deplorable. When we first entered the hotel room, the rug was wet. We weren't sure why. We had four women staying in the room. The first person to take a shower discovered why the rug was wet. The shower in a handicap room has no tub. Just the floor with a drain. Apparently the drain was broken/clogged. The entire bathroom fukked with water and was not draining. So much so, that the rug in the room got wet. We are not talking an hour long shower either...it was 5 minutes. The rest of was were unable to take a shower and/ or even dress in the bathroom. I went to the front desk to lodge a complaint. The manager said they had never had a complaint before about the room (which I later found out from one of the people from engineering was a lie). In any case, the manager said he would have engineering have a look at it and leave me a voice mail. We went out. Upon retunrning to my room later that evening, there was no voicemail.The next morning, the first person went to take a shower. Again the same problem occurred, only worse. At this point I was VERY unhappy. We asked housekeeping in the hall to send up a mall and they said they would. After 20 minutes, I knew they would not send one up. I again contacted a manager. It was a different person. This time I had asked at the very least for a mop to be sent up. She said said that she would do so and check into the problem. Another 1/2 hour goes by. The mop was never sent. It was impossible for us to dress in the bathroom, never mind take a shower. It was an absolutely aweful experience. I will never stay at another hilton. Not only was the room terrible, but the customer service was even worse. It completely ruined our vacation
Unique Quality: The location was great.
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vinnies99
- Reviews: 1
User Rating
new yorks best hotel
Wonderful hotel.The staff always were polite,helpful and always said good morning or good night its only a small thing but a lot of hotels forget to do it; But the of the hilton time square had it in abundance.Our room was always kept clean always fresh towels in bathroom.Ideally located to time square and bus/subway links.If going to new york check out this hotel hopefully I will be back next year
Unique Quality: polite staff ; ideally locatted; great views
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edel3154
- Reviews: 1
User Rating
Worst Customer Service
Never have I seen such poor customer service.
I have stayed at Hilton many times for business and never had to ask for a change of service.
I will never recommend this chain to anyone again.
Even being a gold member they would not change the date of reservation. As a scientist, trainings are mostly subject to change due to personnel's schedule at a major hospital such as Mt Sinai.
You would think a hotel of this prestige and name would be top for customer service.
They have lost one member and anyone else who heeds my advice.
Unique Quality: none
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Bob_Shan
- Reviews: 421
User Rating
Hilton Times Square
Hide in a building from 21th floor and up. The main entrance on 42 street is small and in between AMC theater and a 24th store owned by Egyptian.
The hotel is reasonably well facilitated. There is fridge, safer, iron board, hair dryer. Bathroom is small. Wireless internet $9.99 per day unlimited.
There is only one restaurant - Above, it is small and is party of the main check-in lobby. You might have to wait 10 mins before be seated during breakfast time.
Typical price for standard Kingsize bed room is $540 per night
Unique Quality: Very good location, center of time square, 1 mins to metro station.
- Opinion of Price: most expensive
- Related to: Family Travel
Hilton Times Square Photo: Main lobby on 21th floor
3 more images-
jlpretty
- Reviews: 114
User Rating
Helpfulness
GREAT LOCATION
THIS HILTON IS A GREAT CENTRAL LOCATION IN THE TIMES SQUARE AREA. THE ROOMS ARE MODERATELY SIZED COMFORTABLE. THE DOWNSIDE IS THERE REALLY ISN'T A DECENT RESTAURANT IN THE HOTEL. BUT THE LOCATION MORE THAN MAKES UP FOR IT
Unique Quality: CLOSE TO THE SUBWAY. GREAT VIEWS
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GreggStudio
- Reviews: 2
User Rating
XMAS 2006
Room was not ready upon arrival.
They held our bags for us while we waited in there very small lobby for 5 hours.
When we did get our room the bathroom was not cleaned.
We had to wait an additional 2 hours to have our luggage brought to our room.
the room was directly above the entrance to the parking garage so it was cold and noisy.
We stayed for 4 nights.
Unique Quality: Location was great, no resteraunt on site or comp. breakfast as others in the city.
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calgarykeener
- Reviews: 10
User Rating
Helpfulness
Hilton Times Square
This is an AMAZING hotel! Like I said on my main page, I have been to NYC atleast 5 times and have always stayed at the Hilton Times Square.
The hotel is perfectly located in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, shopping, and magnificent office towers. There is an Applebees Bar & Grill attached to this hotel.
Very expensive, but that's what you should expect when visiting New York. If it's in your price range and you are looking to be in a spacious & safe hotel, I have no problems recommending this as a perfect hotel.
- Opinion of Price: more expensive than average
Hilton Times Square Photo: Taken from Times Square
4 more images-
ssalatin
- Reviews: 41
User Rating
Helpfulness
Far Enough Away
The hotel was a couple blocks away from Times Square, Rockefeller Center, 5th Ave. and all the hot spots so it kept some of the noise and crowd down but still convenient. We stayed in the business suite which had a king size bed, flat screen tv, coffemaker, refrigerator, and other typical amenities. There isn't a pool though so not so great for summer but I stayed there during the winter. I could run around outside for awhile, come back to warm up and head back out without using a lot of time or money.
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dharmabum222
- Reviews: 154
User Rating
Helpfulness
A room with a view....
We stayed in a suite at this hotel for one night and I wanted to move in and live here. The bed was feathery and fluffy and there were all the comforts of home...well a lot of comforts I don't have at home either. The location is fantastic, so central to everything and you are in the midst of Times Square when you step out the door.
Unique Quality: Fantastic view of Times Square and the Empire state building & enormous suites!
- Opinion of Price: more expensive than average
Hilton Times Square Photo: The view from the bedroom
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More about Hilton Times Square
Forum Posts
Hilton Times Square
Does anyone know anything about this hotel? I "m booked for 2 nights mid Nov. with my daughter and grandaughter(15). We have been to New York a few years ago but stayed elsewhere. Is the neighborhood safe? I "ts on 42 nd St. Thanks for any info.
Re: Hilton Times Square
Hello,
You couldn't have picked a better location! You're smack dab in the middle of one of the most exciting areas of New York City!
You and your family will love the area, and your 15 year-old granddaughter will have lots of things to see and do around there as well. The Broadway Theatres are close by.........tons of shops and restaurants within walking distance.
Since Giuliani did the big clean up a few years back in Times Square, it has taken on a whole new feel.
As far as safety is concerned..........anywhere you go, you should just always be alert. But the Hilton is in a well-lit area with lots of foot (and car) traffic!
Have a great time!
G_G
Re: Hilton Times Square
The neighborhood is safe but very busy! It's a new hotel so should be pretty nice. That block was dicey maybe 15-20 years ago, before "Disneyfication." Your grandaughter might like the Sanrio store (home of "Hello Kitty" collectables) that's on the north side of 42nd Street between 7th-8th Avenues.
Also on the block are the New Amsterdam Theater ("Lion King"), The Ford Center ("42nd Street"), the American Airlines Theater (Roundabout Theater Company), two movie multiplexes (with a total of 50 screens!!!), a huge McDonald's, a surf shop, Madame Tussaud's Wax Museum, B.B. King's blues club, lots of fast food chains, and a bazillion tourists.
You are right in the heart of Times Square!
Easy access to the east side via the crosstown 42nd Street bus. You can easily get to the upper west side by taking the M104 bus which heads up 8th Avenue and then travels up Broadway -- you'll pass the SW corner of Central Park, Lincoln Center, and the beautiful upper west side (Museum of Natural History). Of course you've got the best access for all subway lines, too.
Re: Re: Hilton Times Square
you'll be fine, manhattan is perfectly safe these days and 42nd street is right in the heart of things. you'll have no problems.
Re: Re: Hilton Times Square
Don't leave valuables in your hotel room.
Don't walk around with a wallet full of cash that people see you pull out and display. Don't wear expensive jewelry while carrying around shopping bags from arm to arm.
If you stop at a street vendor for a hot dog, hold on to your wallet.
All the same rules apply as to any big city. Locals will often tell you that a city is safe, but for someone from a small town who is not used to being alert and aware at all times, you can be a target.
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Fantastic view of Times Square and the Empire state building & enormous suites!
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Hilton Times Square
We've found that other people looking for this hotel also know it by these names:
- Hilton New York City
- New York City Hilton
- Hilton Hotel Times Square
Address: 234 West 42nd Street, New York City, New York, 10036, United States