More about Hotel Reserve
A Perfect Hotel for Tourists
by TripAdvisor Member PaulPei
My wife and I stayed at the Hotel Reserve May 16th and 17th. I was pleasantly surprised with the hotel. The staff checked us in right away and were helpful throughout our stay. The location is less than 5 minute walk to Ground Zero and Century 21 Department store. There are lots of restaurants around the hotel to choose from for eating. The hotel room 1805 was very spacious and the bathroom was well appointed. There wasn't much of a view but we weren't complaining. The bed was sooooo comfortable.
Great hotel, fantastic staff!
by TripAdvisor Member buns123
Had a great week-long stay at the Hotel Reserve. The staff were consistently friendly, helpful, and genuine from the moment we walked in the door. They were incredibly helpful and didn't hesitate to provide us with detailed information about sight-seeing, airport transportation, etc.
The location is pretty good, a minute walk to several good subway lines. It's also around the corner from Century 21, and is surrounded by delis, restaurants, and little shops. Although it's in the Financial District, there are still some delis that stay open late (one around the corner on Broadway is 24 hours), and many restaurants are open late too.
Rooms have big TV with lots of cable channels, comfy beds, closet, hair dryer, iron, desk, etc. No fridge or kettle. The hotel is very new so is nice with new furnishings, etc.
NOTE: The address is a bit tricky. If coming from the airport, it's easier to look for the corner of Nassau and Maiden Lane. 40 Maiden Lane is not an entrance-the entrance is actually on Nassau.
PROS-
-Staff were fantastic
-The bed was the BEST I HAVE EVER SLEPT ON. Seriously, this bed was amazing. So soft, and so big.
-Close to subway, delis, etc
-free wireless internet
CONS-
-The gym wasn't very good. There were only 3 or 4 exercise machines, and no weights at all. The machines were brand new though.
-The rooms are pretty small, but not ridiculous
-There was some confusion over the computer near the lobby. I asked whether the internet on it was free, and the staff member said technically guests couldn't use it anymore although I saw many guests using it...
I would stay there again!
Exceeded my expectations
by TripAdvisor Member sarahspassport
For the pasty three years, I've gone to an annual conference in the Financial District. Every year I've stayed someplace different and this is the first year I was delighted enough to write a review.
The hotel is sweet, clean, well-designed and quite nicely appointed given it's affordability. The rooms are not large, but from window treatments, to granite counters and plush bedding, it was very comfortable.
I booked through a travel site that gave better rates than the hotel's own website. When I checked in, I asked for a room with windows and light. Because third party bookings usually put you low on the pecking order, I was delighted when I got a bright, quiet corner room (there are only five rooms per floor).
The staff was very friendly. The neighborhood offered several dining options within walking distance. The one inconvenience was the "business center" which consists of one computer and has limited hours, so plan accordingly.
great wee hotel in superb location
by TripAdvisor Member susiewonder
this hotel has only been open a few months and it is clear that it will do well. the staff on the front desk are friendly and very helpful and they go out of their way to make you feel welcome.
the room itself is fabulous. we were a group of 4 and were meant to be in one room with 2 beds but as they were not available, we had 2 rooms which actually worked out much better.The bed was big and extremely comfortable with big pillows. there was a great flat screen tv also. the bathroom was spotless and the shower was so great i could have stayed in it for ages!!!
we did not try the restaurant so cannot comment on it, but it looked nice. It was very good to have access to internet too, especially when you want to have a quick catch up with those at home.
overall i say this is a superb hotel and it can only get better. we got a great opening rate on it and would very much be keen to go back in the future.
Great value, location and choice!!
by TripAdvisor Member BigbadJ0hn
Just spent a week in New York, and having booked a fairly cheap hotel, I didn't really have high hopes.. How surprised! When we arrived we were greeted by one of their many friendly concierge staff, and were quickly booked in and shown to our room. The lobby although small was clean and modern, and gave access to the restaurant next door (which we didn't use), the business centre and the lifts. Our room was on the 12th floor, and looked across to the Federal Reserve Bank..(one sight ticked off our list already!). The room was spacious enough, and everything was as it should be.. clean.. working and to be honest it seemed a bit classy for me! All in all, a great location, only 2 minutes from the subway, 3 minutes from Century 21.. and far enough away from the busy Times Square District to enjoy ourselves without being hassled every 5 steps!! I would definitely recommend this hotel to anyone...on a budget or otherwise!!
POOR SERVICE. HOTEL GAVE AWAY OUR ROOMS
by TripAdvisor Member pooka123321
We called the hotel and said that we would be arriving in about 3 hours. We arrived in 3 hours and the hotel said that they could not find our reservation and that we could talk to the other employee once he finished talking to two other guests. We overheard the employee speaking to the other 2 guests and overheard them being very upset as the hotel had lost their reservation.
Sure enough, the hotel had also lost our reservation and had no rooms left.
The hotel lobby is also very small and not inviting. There is nothing on the walls and lots of garbage outside.
suiter
by TripAdvisor Member parksaut
Booked hotel because a negotiated rate established but actually found the hotel for allot cheaper on Exepdia. Future guests do your homework as many hotels offer cheaper rates on other sites like this one. Lobby very small and there was not sense of friendliness at all. There appreared to be I think the housekeeping manager walking around with coffee on the floors to me seemed a bit unprofessional although he did acknowledge me. Rooms were very very basic nothing to write home about at all and the bathroom was loaded with hair. The room almost looks like it was something else I mean like a Marriott or something. I guess the manager I saw walking around should probably worry more about the hair then his cup of joe. I wouldn't reccomend as a first choice but ok if you are staying one night more than that you could have a problem with your clothes and where to keep them. Maybe just me but in these times you would think the focus would be on service and I just did not get a sense there was any of that. Where was the General Manager? I travel allot and see allot and these guys need some help. I would be going above and beyond during these times. Restaurant was ok food adequate had breakfast and dinner there.
Excellent hotel, great room, great location
by TripAdvisor Member gumtreer
Stayed here just one night and was very pleasantly surprised by the nice room - spacious, very clean and modern. Bathroom all modern, marble etc - very clean and decent over bath shower. Room we stayed in was 1704, which was incredibly quiet, not much of a view though.
Def recommend this place as its also very close to transport and 5 min walk to Wall St etc.
High speed wireless was a definate plus. Fitness room located in basement - very small.
We will stay here again for sure!
Good Hotel if you get a decent rate
by TripAdvisor Member sgifford
Found a great rate at around £100 a night for this place through hotels.com on a recent promotion. However when checking out,a couple walked in and asked the rate $299 a night. No way I'd pay that amount.
Check In - quick,easy, less than 2 minutes in the room. Lobby small, but what do you need a big hotel lobby for?
Rooms - fairly decent size, great bed, superb shower, bathroom on the small size. We were on the 4th floor with no view whatsoever, sometimes noisy as they were renovating a building near our room.
Restaurant- never ate there, no comment
Location - Next to at least 3 or 4 lines to get your way uptown. 5 minutes walk to Battery Park and South Street Seaport, 1 minute to Wall Street. 2 minutes walk to the PATH station at WTC, handy if coming from Newark. Cafe Jou Jou next to the hotel, 24 hour and does good sandwiches, coffee etc or takeaway pizza joint across the road. Starbucks round the corner. Hunt out Stone Street nearby for a few good places to eat and drink.
WIFI in the rooms were good although my laptop showed this was an unsecured network?!?
Overall, would stay here again if the rate was right, although sometimes wished we were a wee bit closer to the action.
Great Hotel and location if you can get a good rate
by TripAdvisor Member LightningGal
My sister and I booked this room shortly after they opened so we got the "grand opening rate" of $138. The room was worth every penny. I'm not sure it is worth $299 but if $299 is still less than the competition then it is worth it.
We checked in on a Friday around noon and were staying 3 nights. We had booked a double but upon checkin I asked the clerk (Jenna) if she liked the room we were getting - I explained that we are from Florida and wanted a good view. Well, all the rooms look out at the street so although there isn't a good view anywhere, she gave us a room on the 18th floor (1801). She said if we were willing to take a room with a king, we would probably like it better as it is a little roomier. The rooms are all basically the same size so subtracting a bed did indeed sound roomier. We were glad we did because our room had no neighbors and was very quiet.
The Room
The room itself was very nice. The bed was comfortable - the sheets were soft. The tv was great (lcd!!). No coffee maker but they said they are working on that. The temperature control was very good. The bathrooms were clean and supplied shampoo and conditioner. There was a hairdryer in the bathroom.
The Location
We were in town for the NY Five Boro Bike Tour which had a starting point of Battery Park - a half mile away. So the location was perfect. We flew into Laguardia and took the bus into Manhatten and then caught the subway to about 2 blocks away from the hotel. It worked out perfectly. We were able to walk eveywhere we needed to or take the subway. Neither of us had ever done anything like that but we always found very nice and helpful New Yorkers to point us in the right direction. We even met a guy on the bus from the airport that walked us down to the right platform in the subway. Wow... I would not have guessed there were such nice people.
The Staff
I found the staff to be very friendly and helpful. We were constantly asking advice for where to eat and how to get places - they were always smiling and willing to give us their 2 cents. Upon check in they had stored our bags and when we were going to the room, they asked us if we wanted to just go on up and they would deliver the bags to us so we said sure. It turned out the hotel engineer delivered them for us - I thought that showed good teamwork :)
Overall I gave this hotel a 5 out of 5 because I had no complaints. I had no issues and a perfect stay. Would I stay again? If I could get a good rate I would. But if the Ritz and the Reserve are the same price - I'd probably go Ritz :)
Photos
The Rockefeller tower
hmmm
at lounge
memorial day for september 11
Forum Posts
Christmas Restaurant Recommendations
by Travelholic123
I am looking for any recommendations for restaurants for Christmas day dinner in NYC.
Price range up to about $100 per person, but willing to go a little higher if necessary. Would love to hear if you have any suggestions / recommendations of NYC restaurants. Not too fussed on cuisine type or restaurant type (etc, pre fixe, al a carte, buffet).
Just looking for somewhere for a special dinner. Thank you for your help! :)
Re: Christmas Restaurant Recommendations
by SandiM
For Christmas 2008, I took my mother to Tavern on the Green (pricey, but whoa what a nice place!) in Central Park for Christmas Eve ($200-ish total bill for 2), and then to Rockefeller Centre by the ice rink for Christmas Day (around $125 for 2 people total). Both a worth it, as it is memorable (I still carry the bill with me!)
Re: Christmas Restaurant Recommendations
by 10028
It's quite early to book for Christmas. Register (for free) with opentable.com. Early in November they'll post a list of restaurants serving Thanksgiving. It's most likely those same restaurants will be serving for Christmas as well, so you can have a little extra time to explore reviews before the actual Christmas list is posted. Anyway, if you enter the date/time on opentable now, you'll get a very short list of available restaurants, because they don't take reservations this far ahead.
Tavern on the Green was the most popular tourist restaurant in the city. Yes, it was quite beautiful, but the food never matched the ambience, and they got by for many years because of tourists (in other words, no repeat business). Thankfully, they recently went out of business, and all the kitchy decorations were sold at auction to pay creditors. I'm hoping the owner of the Boathouse eventually takes over the place, but that's on hold as there are union hurdles to deal with.
My favorite special occasion restaurant is the River Cafe (www.rivercafe.com). Their pre fixe dinner is within your budget, but I'm afraid when you add cocktails, wine and gratuities, it's much higher. Anyway, you've got plenty of time to look around.
Re: Christmas Restaurant Recommendations
by Travelholic123
Thank you everyone for your responses.
I have had a look at the Tavern On The Green but unfortunately appears to not longer be open.
I like the idea of registering with open table and seeing what they have for Thanksgiving, to get a better idea.
Thank you again everyone for your time :)
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