PLEASE DO NOT STAY HERE IT IS HORRIBLE
Oh, where to begin…
My boyfriend and I were in NY in October this year for a nice holiday. We had booked our room at The New York Inn through the Internet and thought that we had found an okay deal in NYC where we heard that accommodation always is ridiculously expensive. The only thing we wanted was a room in Manhattan, near the subway, with a private bathroom and maybe breakfast. For what we knew before the arrival at the hotel we where going to get that. We did not expect any luxuries but just a normal hotel room with its amenities.
Well then, I must tell you that I have a kidney problem and was to have sent medicine by a medicine company to the hotel a couple of days before (it is in heavy boxes and therefore I cannot transport it myself). I wrote the hotel by email several weeks before arrival that I was going to need this medicine, as it is crucial to my health and that this was to be delivered a couple of days before arrival. I did not hear anything from them, until the delivery day of the boxes where I received an unpleasant email from the hotel, saying that I had not given notice of the arrival of the parcel and that they would charge me 6 dollars per day until arrival three days later, for storage of my medicine. I wrote them an answer by email asking them to consider the charges as I travel often and have never had to pay at any hotel for them to storage my medicine for a couple of days.
I did not hear from them until I was at the lobby where they told me that they had my medicine and that I should talk to the manager if I did not want to pay the fee of 18 dollars. As the manager was not in the hotel when we checked in we just paid for the hotel room (1130 dollars for 8 nights). We went to the room, first up the old staircase with the patched red/brown carpet and the sneaky hall, and when we saw the room we were devastated! Well I know it sounds a bit overreacting, but when you just arrive and it is your first day on holiday all you feel is good mood and illusion, and when you see that the hotel and especially the room you have paid (not so little money) for is that old, ugly and cheesy you think it’s a factor that will make you enjoy less the part of the holiday where you after a looong day walking around the city should come back to the hotel room and relax comfortably.
Hmm, the room: it is hard to describe it so that you get a vivid picture but I can say that the red carpets continued into the room (which had obviously not been vacuumed as there were finger/toenails on the carpet inside the room!!), it smelled funny (bug spray), there was an awful noise from a ventilator/motor from Subway (that is located downstairs) that was on all day and all night (!!), the window could not open, the night lamp did not work (it took them three days to give us a new one, until then we had to use the neon light on the ceiling), the ceiling looked as if it was going to fall down on us, the telephone did not work, the sink in the bathroom was torn of the wall so it moved every time we used it, the door in the bathroom had no frame so we could see the inside of the bathroom wall, etc. We had a big TV the size of the bed, a coffee machine (no mugs or glasses) and a microwave. These last things are not so important, but I still dare to ask: why these things and not just a kettle, then you can make coffee or the, and why a microwave and not a fridge??
The cleaning was ok (I mean the changing of the sheets and towels, and throwing out the garbage was okay (there was not exactly cleaning of the room)), besides from one day where there were no towels and several days where there was no shampoo, but instead 8 pieces of soap (what do I need 8 pieces of soap for, and why shampoo sometimes and sometimes not??). Furthermore the soaps were all cracked in pieces, like they had been made 100 years ago. I mean it is not to sound spoiled or anything but we did pay 140 dollars a night, and do not get any kind of what resembles a decent service!!
The complimentary/continental breakfast: what a rip-off: it is at Subway next door and you get a bagel, which is impossible to chew because it’s like rubber, an omelette, that was so white I do not know if there even was egg in it, a cookie, and coffee or the (no water or anything extra). Then for the bagel you get butter, jelly and cream cheese, which are the long-lasting products: all in small plastic cups, and not in any fridge. It was horrible. And breakfast is always a thing to look forward to especially when you have a long day of sightseeing ahead of you. On the third day we could not stand it anymore and went elsewhere for the breakfast.
We then complained about the noise in our room to the manager, and were shown other rooms, which were worse in size and very dirty, so we chose to put up with the noise. But when we complained the manager told us that we were given the worst room because of my medicine!! He said that he had had a bad experience, with former guests (which he could not explain to us) and wanted to know how I kept my medicine (I told him that in sealed boxes), if the liquids where open so they could just run out of the medicine bags (which could not are not as they were sealed!), if I disposed the leftovers outside in the garbage everyday (which I did not, I left it in the garbage bag, and closed it so that the cleaning staff only had to carry it out to the trash (was I supposed to do their job?). With his questions he treated me like I was this unhealthy person that had come to his hotel to vandalise it with my medicine. He even said that the reason he had given us the worse room was so that we would not disturb or be a problem to the other guests!!! Off course I got furious with his way of treating me (as if it isn’t enough to be bothered with my health conditions, and now I have to answer to a person who is being discriminating to me, because of my health!!!), and then he tried to be the better person saying that he asked me like a gentleman and blab, blab. The day before we were going home he even asked me again if I was sure that I disposed my medicine garbage and that the room was not affected by my medicine – God, what did he think I was doing in there?!! If he was really that concerned about his room, maybe he should use another approach, instead of treating me as the pest. I told him that it was so unfair that he dared to compare us to former guests; he did not even know that my medicine was for my dialysis and if the former guest’s was the same medicine. I happen to be a very clean and tidy person, so I am sure that he and the cleaning staff did not have anything to complain about when they went to my room, as they only had to make the beds, give us clean towels and new soap, and throw out a garbage bag or two. What about the toenails in my room, and the ugly stench of bug spray and the cockroaches in the lobby!!!!!!!!!!!!
And I am also sure that there are plenty of healthy guests that leave their room like a mess everyday, so what’s so special about me using medicine? It finally got to be Sunday (because then we could leave that awful place and hope never to see this man again, unfortunately we also had to leave wonderful NYC…) and when we were checking out, he asked us what we had in mind doing about the 18 dollars for the storage of my medicine. I told him that we did not want to pay this amount, as I had never paid for it at any of the other hotels I have staid in, and that I could understand that if we had sent him some suitcases or something like that, that it would be a different matter, but that it was MEDICINE!! He said that it was the hotel’s policy that we had to pay for that and I asked him to see that in writing somewhere, which he could not show me, but instead he answered (raising his voice): What do you think this is, this is New York City, everything costs money, nothing is free!!! So I said to him that I would pay the amount and that I thought that he was being cheap and greedy. And what a stupid thing to say that because it is NY then it costs money. Who is being the smaller person here? By paying him I could hope that I did not have to hear anything else from him. What an idiot. Worse place ever. And I must say that normally I just want a clean room and bathroom with a bed, because I do spend all day in the city. I know that I am not checking in at The Plaza, but still, it could have been at least decent. And the manager could at least have treated me with respect regarding my medicine and health. And to all the other reviews I have read: I am just nodding my head as I can recognise the feeling you must have felt because of the poor conditions of this place. What is outrageous is that it is still open and that so many people book rooms at this place, it should definitely get closed by the health department!!
Directions: Times Square