Pink Hostels

Pink Off The Park

137 West 111th street, New York City, New York, NY 10026, United States

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49%

of people enjoy staying here

3.0 our of 5 stars 12 Opinions

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Our Members Say

  • fg100 profile photo
  • Reviews: 1

1 out of 5 starsUser Rating

2.5 out of 5 starsHelpfulness

Charged incorrectly & ignored my emails...

I booked to stay here in Dec 2010. I had to cancel my trip because of the snow and flights not going into NY.
I rang to cancel my booking, with more than 24 hours notice, the time for cancellation with no charge. This was confirmed over the phone by the person I spoke to.
I later found I had been charged for 1 night as if I had cancelled with less than 24 hours notice. I have sent several emails to request a refund and have never received a response. I am no longer in America so unable to phone them. I have never received the refund.
Very poor service that they took my money incorrectly AND ignored my emails.

  • Opinion of Price: N/A
  • Written August 17, 2011

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Our Members Say
fg100 profile photo

 I booked to stay here in Dec 2010. I had to cancel my trip because of the snow and flights not going into NY.
I rang to cancel my booking, with more than 24 hours notice, the time for cancellation with no charge. This was confirmed over the phone by the person I spoke to.
I later found I had been charged for 1 night as if I had cancelled with less than 24 hours notice. I have sent several emails to request a refund and have never received a response. I am no longer in America so unable to phone them. I have never received the refund.
Very poor service that they took my money incorrectly AND ignored my emails. 

7512 members live in New York City

 

Questions and Answers

A16 profile photo

Q: JFK to Morningside Heights "I am arriving at JFK on July 1st (a sunday) around 11 am. Since I'll be alone and with a fair amount of luggage, I was thinking..."

Agraichen profile photo

A: "That's the price I paid on my last trip to NYC. Sunday's are usually lighter, but you never can count on a quick trip from JFK to down town."

Read 4 Replies »
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