Value Score No Data
Good For Solo
Charged incorrectly & ignored my emails...
I booked to stay here in Dec 2010. I had to cancel my trip because of the snow and flights not going into NY.
I rang to cancel my booking, with more than 24 hours notice, the time for cancellation with no charge. This was confirmed over the phone by the person I spoke to.
I later found I had been charged for 1 night as if I had cancelled with less than 24 hours notice. I have sent several emails to request a refund and have never received a response. I am no longer in America so unable to phone them. I have never received the refund.
Very poor service that they took my money incorrectly AND ignored my emails.
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