Roosevelt Hotel New York

Really Nice Location and Clean Hotel

Stayed in Dec 2009 for a few days and loved this Hotel. It was very clean and the room was very spacious compared to reviews we got.

Only negative was the air conditioning was very noisy in the room, but it was bearable after a while.

Highly Recommended.

Unique Quality: Very Clean

Nice Room

Mediocre at its best

From the pictures on the site you're made to believe you get far more than you do, yes the lobby is beautiful, BUT the room was pants and the staff are miserable aside from the door staff who look at you like you're scum if they dont get a tip. The safe in the room didn't work and the towels weren't changed despite being left down to be, and i was charged for damages to them after my girlfriend stained them with hair dye (i wash it out all the time at home) i was also charged $75 for staying late even though i'd prearranged a late check-out with them.
I would not recommend this hotel at all, and i'm gutted now i didn't go with my first choice of the Marriott in Times Square, it didn't ruin my first trip to NY but it could have made it better.

Unique Quality: Roof top bar is great and so is the lobby, good location too but overall it blows.

Very rude and unhelpful reception staff !!

We have just returned from New York having been married in the Empire State Building great city pity about the Roosevelt hotel what a disapoinment.The reception staff were very rude and unhelpful,Having paid for our wedding package before we left for the US they decided to take our card number and help themselves to over £1000 as they were adament it had not been paid and the reception staff told one of our party guest to leave. Lack of comunication with staff was the cause, ruined our stay and would never stay there again, However if you do decide to stay and do have problems which im sure u will contact the duty manager shaun who is the only one who helped us

Unique Quality: Rooms very small for a 4 star hotel, after years of traveling around the world i now consider the staff at the roosevelt hotel are the rudiest i have ever met in my life.

Scarry staff- would not recommend

Problems with Roosevelt Hotel in New York City: At 2:20 am the front desk calls & says they had a complaint that our TV was too loud. I told the woman that they were mistaken because our TV was not on and we had been asleep for hours. as my sis and I are 62 & 64 yrs. old.She then said I am warning you that if this happens again security will be called to knock on your door. I explained again that she was mistaken but she was very rude and continued to threaten me. I went down to the lobby and she was the only one there and I asked for the manager and a man came to me with a phone in his hand.I made a complaint with the night manager and then again with the day manager the next day.I was told that they would get back to me but no one ever did. We were not able to go back to sleep that night and because we were so tired we missed the Broadway Show that we had paid for.We were there for several more days and no one ever contacted us. When we left on 3/01 we both filled out a comment card and explained the incident. We have not heard anything from them at all-from the Hotel. They woke us us in the middle of the night for something we did not do, then threatened us.We were awake the rest of the night.It was a terrible and costly experience. The room was fine but the "view" they said we had the the inside lower roof of the hotel with the air conditioners and the others wall of the hotel. The TV was good..

Unique Quality: nice pool.
Our window viewed the air conditioner units and the other wall of the hotel

The most appalling hotel I have ever stayed at!

I knew the moment I arrived that staying at The Roosevelt would be a mistake. The service staff were rude and unhelpful, throwing my room key at me. I didn't see a single bell boy or concierge offer to help anyone with their luggage either. The opulent hotel lobby is misleading, just wait until you see the actual rooms before you hand over your credit card. The hallways were filthy and old, the room's decor clearly hadn't been updated for 20 years or more, the bathroom was tiny and the tv had terrible reception. Checking out was as much as an ordeal as checking in, and the reception staff, who had clearly never been on a customer service training course, couldn't even summon up a smile or have a nice day as again I had my room key snatched off me and replaced with an extortionate bill. I hope staff members at The Roosevelt get to read this - as this customer who you couldn't be bothered with is in fact a travel writer who reviews such places for a living! Let's just say, The Roosevelt Hotel won't get a favourable review from me and I hope any potential visitor asks to see the room first before they hand over their credit card. Be warned!

Unique Quality: Apart from the decent location, I have nothing good to say about this hotel.

A mediocre guest's room

Roosevelt Hotel is a historic property located five blocks from Rockefeller Center and approximately nine miles from LaGuardia International Airport. This location is also one block from Fifth Avenue (shopping), two blocks from Grand Central Terminal, three blocks from Broadway theaters, eight blocks from Saint Patrick's Cathedral and Radio City Music Hall, 16 miles from JFK International Airport, and 18 miles from Newark Liberty International Airport.

Hotel amenities include the 24-hour fitness center, hair salon, gift shop, luggage shop, Bostonian Shoes, Ferraras Cafe, Madison Club Bar & Lounge, and Teddy's Table Restaurant. The hotel also offers room service, valet laundry, self and valet parking, a business center, tour assistance, a concierge, safety deposit, and wireless high-speed Internet access.

All rooms feature dual-line telephones, voicemail, dataports, desk lamps with Internet and DC plugs, Sony Playstation video games, safes, climate control, hairdryers, irons and ironing boards, ergonomic desk chairs, cable TV, in-room movies, and high-speed Internet access.

• Opinion of Price: N/A

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Grand Dame of Madison Avenue

The Roosevelt Hotel was named from Theodore Roosevelt. the 26th President of the US, in office 1901 – 1909. The hotel opened in 1924.
I myself have stayed here several times and everything was all right. The only issue is the elevators. It could take a lot of time to get an elevator that isn’t full of guests and luggage.

Unique Quality: Right in the heart of midtown. The location is great, a few minutes from grand central station and Times Square.
Phone Reservations: 888-TEDDY-NY

• Opinion of Price: more expensive than average
• Related to: Business Travel

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Good Price

• Opinion of Price: N/A
• Related to: Family Travel, Spa and Resort, Religious Travel

Roosevelt Hotel New York

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Hotel featured in Maid in Manhattan starring J Lo

Stayed 2 X 2 nites in late July this year. Hotel staff were courteous and helpful. I was given an upgrade to king-size bed and larger room without having to request for one. On our return for the second of two nights, the receptionist immediately recognised us and acknowledged us and promise to give us the same if not better room.

Location is very good with buses just round the corner on Madison Ave heading northwards. Fifth Ave just one block across and Grand Central Terminal is an easy walk through MetLife Building which is just opposite the hotel's main entrance. We even walk to Times Square! Lots of restaurants (all price range) within walking distance from the hotel's main entrance. Just steps away are Italian, Japanese, Chinese, Indian restaurants. Grand Cafe just round the corner is excellent for breakfast.

Lobby was luxuriously appointed and rooms were comfortable with good mattress (not too soft) and plenty of pillows for two persons. Closet provided sufficient space for storage which is important since we travelled 3 weeks.

Air con worked well, water pressure was good and bathrooms were clean albeit a little old. Fresh supplies of towels and toiletries every day.

Would definitely stay here again when I next visit NYC.

• Opinion of Price: about average
• Related to: Business Travel, Family Travel

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