| Hotel Rating: |      | | Satisfaction: |      | | Reviews: 18 | Photos: 7 | | 811 7th Avenue on 53rd Street |
 | New York City Sheraton New York Hotel And Towers Reviews | 1 - 10 of 18 |  |
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 | Sheraton New York Hotel And Towers: Fantastic location
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We have just returned from a 3 night stay in the Sheraton Towers, we were not disappointed at all, the room was quite small, but clean and very comfortable, this is what I would expect from a major city hotel. The big plus is the location of this hotel, you are close to absolutely every major attraction, we only used the underground once, and walked everywhere. If you are thinking about booking this hotel, then have no hesitation, go ahead and book. We didn't use any of the hotel facilities, as there were so many places close by to eat. I would totally reccomend the Irish pub just a short walk up the road as you come out of the hotels main entrance and the Oyster Bar which is facing the Irish pub does a tremendous meal, I had the mussels then the sea bass and I could not fault it. Breakfast is great at a place which is open 24 hours, it is on the opposite corner of the hotel, so diagonally across, sorry cannot remember the name of it, but it was great, and quiet early morning, so this meant you could eat quickly and be on your way for the day. We did a helicopter flight for 7 mins down the Hudson, this was a great way to see Manhattan, and you get really close to the statue of liberty. We also went up the Empire State at dusk, which was great and less queues, but we purchased our tickets on line which also save some time, as you miss the ticket queue out. Theme: HotelComparison: more expensive than average
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 | Sheraton New York Hotel And Towers: HORRIBLE EXPERIENCE! Stear clear!
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This was the worst hotel stay I have ever had, and I am certainly disappointed given the standard of Sheraton hotels that I have come to expect as a frequent traveler. I arrived in mu room to be greeted by the smell of smoke in this "smoke free" hotel. After informing the front desk, I was told there was nothing that could be done, but they may be able to move me to another room in a couple of days. I visited the drug store a block away and got some Febreeze and opened the window to air out the room. Upon my return, I attempted to adjust the temperature controls, which were broken. I was able to adjust the "fan" speed on the wall unit, but not the temperature itself. Two days later I was provided with a fan, and in the meantime was miserable. Even with the fan, it was still hot enough in the room that I had a great deal of trouble sleeping throughout the stay. Eventually, a call was placed to the manager, who assured me an engineer would be up to take a look at the AC unit promptly...I never saw him. Breakfast was ordered the night before and never received. The manager apologized profusely and informed me that he would clear the room service bill to date (not even the equivalent of one night's cost of a six night stay) and upon preparing to check out, found that this was not done either. Customer service was not in the vocabulary. Repeated commitments were made and never followed through with. There are much better hotels in the area at comparable prices. I ave stayed at the Hampton Inn, the Doubletree...and even the Ritz at Battery Park had comparable pricing, none of which I have ever had such issues with. Do yourself a favor and explore your options.
AC doesn't work in rooms. Wireless internet only functions in the lobby. Management makes customer-service commitments they do not follow through on. Miserable stay! Theme: HotelPrice: US$180 and up » Currency ConverterComparison: about averageDirections: Corner of 7th and 52nd stOther Contact: DrewbiesGirl@gmail.com
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How could one recommend this hotel to anyone. The management display a lack of concern or care about the well being of it's guests. My wife was waiting with our luggage and was hit from behind, by a bellman pushing his luggage cart. The cart hit her in the middle of her back, splaying her out over our bags as everything was knocked over. After speaking with the manager on duty later that evening, we filed a "report" with security. All we wanted was for someone in management to call us and check in--to simply say they were sorry it happened and to at least imply that they cared about the well being of my wife. No call or inquiry came. The incident happened upon check-in. One would think that some time within our seven nights at the hotel, the management could have at least left us a note or called. If you're looking looking for indifference from hotel staff, I would highly recommend the Sheraton New York. Theme: HotelComparison: about average
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