Sheraton New York Hotel And Towers

HORRIBLE EXPERIENCE! Stear clear!

This was the worst hotel stay I have ever had, and I am certainly disappointed given the standard of Sheraton hotels that I have come to expect as a frequent traveler. I arrived in mu room to be greeted by the smell of smoke in this "smoke free" hotel. After informing the front desk, I was told there was nothing that could be done, but they may be able to move me to another room in a couple of days. I visited the drug store a block away and got some Febreeze and opened the window to air out the room. Upon my return, I attempted to adjust the temperature controls, which were broken. I was able to adjust the "fan" speed on the wall unit, but not the temperature itself. Two days later I was provided with a fan, and in the meantime was miserable. Even with the fan, it was still hot enough in the room that I had a great deal of trouble sleeping throughout the stay. Eventually, a call was placed to the manager, who assured me an engineer would be up to take a look at the AC unit promptly...I never saw him. Breakfast was ordered the night before and never received. The manager apologized profusely and informed me that he would clear the room service bill to date (not even the equivalent of one night's cost of a six night stay) and upon preparing to check out, found that this was not done either. Customer service was not in the vocabulary. Repeated commitments were made and never followed through with. There are much better hotels in the area at comparable prices. I ave stayed at the Hampton Inn, the Doubletree...and even the Ritz at Battery Park had comparable pricing, none of which I have ever had such issues with.
Do yourself a favor and explore your options.

Unique Quality: AC doesn't work in rooms. Wireless internet only functions in the lobby. Management makes customer-service commitments they do not follow through on. Miserable stay!

Excellent location

Stayed on business for 3 nights here. Rooms were fine, if starting to look a little jaded when you look closely - but I think that's an inevitable feature of any hotel in a location like New York. The lobby was very nice and spacious. Hotel bars were good, and the breakfasts OK (albeit the buffet a bit pricy unless you were planning on loading up).

Location fantastic though, especially for those coming into New York from JFK, and using the subway. The Subway stop for the E line (from the Jamaica station) is RIGHT on the corner next to the hotel. Save yourself the $45 (plus tax) cab ride, and pay just $7 (inc. tax) for the airtrain ($5) and subway ($2).

As others have noted, a great location for Times Square, Central Park, MOMA, Theater District etc. etc. and lots of restaurant choices. I'd be more than happy to stay there again when I next go to NY.

Unique Quality: Location next door to Subway Station

Mid-Town Manhattan October 10-12, 2008

Great location

Unique Quality: Times Square 0.1 km/0.1 miles
Rockefeller Center 0.2 km/0.1 miles
David Letterman Show 0.2 km/0.1 miles
Radio City Music Hall 0.2 km/0.1 miles
5th Avenue Shopping/Theatre District 0.2 km/0.1 miles
Carnegie Hall 0.5 km/0.3 miles
Central Park 0.7 km/0.4 miles
Empire State Building 1.6 km/1.0 miles
Chinatown 6.4 km/4.0 miles
Statue of Liberty 8.1 km/5.0 miles

• Opinion of Price: about average
• Related to: Romantic Travel and Honeymoons, Cruise, Luxury Travel

Sheraton New York Hotel And Towers Photo: View of building

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Small rooms

Stayed at this property for 5 nights for Christmas 2007:

Room - poor
It was too small for my taste. It was probably between 220-250sqft. Amenities were good, there was a desk where you can work at, coffee maker in the room and all the required toiletries. The furnitures look rather worn but not a big issue.
Another problem is the thin door, you can hear people in the hallway all the time, and this was a major issue in the morning when the cleaning staff are doing their rounds.

Price - good
for the period Dec 20-26 I paid $199 before tax (came to like $230 after tax) which was the best I could find in Midtown west

Service - ok
It's a large hotel so they have whatever it is you need. Business center, bar, restaurant, etc. I only had a minor issue with checking in. I had back-to-back reservations for two rooms and the lady couldn't understand what I was talking about for a while. When she finally got it she tried for 5-10 minutes checking me in for the same rooms and she couldn't. In the end she asked for help from a colleague. Not a major issue but a bit annoying nevertheless.

Overall - ok
This hotel offers a good value for money when you are considering its location and amenities. However the size of the room is below my requirement for me to be comfortable. I will most likely stay elsewhere during my next visit to New York

• Opinion of Price: less expensive than average

Sheraton New York Hotel And Towers Photo: the standard (2bed) room

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Great Location and Room

We stayed here Dec 2007 and enjoyed our stay immensely. The reviews of the hotel were less than complimentary but we liked it. I must admit we are Starwood members so we stayed on the 49th floor using our points and had access to the Members Club on the 44th floor where we could hang out have free breakfast and hors d'ouvres in the bar. Free internet was also available here also.

Unique Quality: Members Club
Close to subway entrance
Helpful staff

Sheraton near Times Square and Central Park

Located on 7th and 53rd, a few blocks north of Times Square and a few blocks south of Central Park, this hotel is in the center of it all. It has 50 floors and all the amenities that Sheratons come with. It is a very nice hotel. However, with a cost of over $300 a night for the small, lower level double rooms, you don’t seem to get your money’s worth. The rooms are small and generic. Cable TV is available (though our remote control was broken). Internet is available at $15 a day. I’d suggest looking at independent hotels around the area. For the same price, you’ll get something more unique.

Unique Quality: Nothing too unique, although the upper level "club" rooms may be nice (but expensive).

Cramped, narrow room in dingy colors, contentious

The Sheraton was THOROUGHLY DISAPPOINTING! The supposedly "recently redecorated" room and corridor sported a monocolor, gravy-yellow paint job, an ill-fitting bathroom counter, and drafty windows that could not be adjusted. The first room I got had broken controls for the temperature, and the desk clerk was indignant and obviously disgusted by my coming back back and asking nicely for a different room. The rooms are extraordinarily cramped and jarringly narrow, such that the TV was placed on an angle on a side dresser in order to fit at all (crowding out access to the cheezy coffee service) and from that weird angle it nicely reflected the bedside lamp into the middle of the screen, spoiling the picture. The "desk" was merely a ledge next to the window, also embedding the heating unit! The desk lamp was positioned to shine directly on the face on my computer, and Internet access was $15/day -- this is $5 more than many other hotels with delusions of high style, and $15 more than many hotels that nowadays provide Internet at no extra charge. But while I was catching up on work at my "shelf", at least I had a wonderful view of the formless office building and steaming hotel service plant looming over me. IF IT WEREN'T FOR THE "SHERATON" NAME OVER THE DOOR, THERE IS NO WAY THAT THIS DUMP WOULD BE TAKEN SERIOUSLY BY HONEST JUDGES OF HOTEL QUALITY.

Unique Quality: Unusually cramped for a "name" NYC hotel

Sleep next to Times Square

Huge Hotel

Hustle and butsle. This is a very busy hotel. Lines always seem to be at the desk but they move relatively fast.

Rooms are pretty average. Sweet sleeper beds are nice. Hallways by the guestrooms could use a bit of a cleaning.

Unique Quality: Here the Sheraton New York and Sheraton Manhatten are across the street from each other. Between the two of them, there are hundreds and hundreds of rooms. They even have their systems linked together so if you go to the Towers when you had your reservation at manhatten they'll give you a room there (as long as there's availability) so you don't have to move your car or drag your luggage to the other side of the street.

• Opinion of Price: about average

Sheraton New York Hotel And Towers

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