Helmsley park lane great location but terrible rooms
by A TripAdvisor Member
I booked my hotel through Voyage now and got a good deal. My first choice was Le Parker Meridien but that was fully booked. So Voyage now adviced me to stay at the Helmsley Park lane instead which should be the same standard and similar location. I got a room on a high floor with partly park view which was great but the rest of the room was not even close to a 4 star standard.. Thick carpet, dirty, wet from a leeking air conditioner, temperature in room could not be adjusted, paint was peeling in the bath tub, phone was not working and they could also not have it repaired before I left. Service was also not as promised, ignorant personnel and a not very friendly concierge. Location fantastic with subway close and the park just across the road, but the room was a big disappointment. As always the rooms look great when you check the website of the hotel. Like for most NY hotels I think it is time to update those pictures on the web!!!
Wonderful stay!
by A TripAdvisor Member
Stayed at the Helmsley Park Lane in March 2004. After reading mixed reviews wasn't sure what to expect. Checked-in with no problems and were allocated a room on the 39th floor. Room was large, newly decorated with all the amenities stated including a stunning view over the city and some of central park. Rooms overlooking the east side seem to have a better view. My only gripe was having no tea/coffee making facilities in the room. Also, didn't eat/drink in the hotel as it looked rather pricey so can't comment there. Hotel is in a prime position for both eating and getting around NY. Booked direct with the hotel via the internet. I would definitely stay here again.
Great Location;Not Attentive to Details
by TripAdvisor Member jjmom53
Just returned from a 3-night stay. Booked a junior suite through Expedia. The view was beautiful (although the inside of the window was very dirty with what looked like kids hands);the linens, drapes and bedspread were fabulous and looked new. The couch and side chair upholstery looked new. However, the room was PURPLE with PURPLE wallpaper everywhere, even on the bathroom ceiling. It would have been tasteful except it is always a bad idea to have wallpaper near a bathroom sink. And the carpet and walls were somewhat dirty. Three or four out of eight lightbulbs at the sink were out and we asked three times for them to be replaced: when the bellman brought our luggage;when housekeeping brought the iron that was missing;and third, when we left a note to housekeeping. It never got done. We asked for extra pillows (twice), got those, but they then took one of the them back the next day! The housekeeping service tended to be rather noisy in the hallway in the morning around 8:30 am. We didn't even try room service...$21 for a hamburger even in NYC seems a bit stiff and there are plenty of nearby places. The location is great, but I would probably not stay here again because they just didn't seem to care too much. On check-out, we were not asked if everything was okay, and I had to request a comment card which were kept hidden behind the front desk.
Location, location, location!!!
by TripAdvisor Member turtlenut
Adored the location; staff adequate; rooms need a little sprucing up. Chipped tiles in the bathroom, but nice big towels. I would certainly love coffee in my room as so many hotels today have this. I would stay at the Park Lane again as I love being "on the park".
Forum Posts
Another hotel question...
by feline01
Has anyone stayed at the Majestic on 55th? I'm still looking for something near Broadway between 57th and 58th.
Thanks in advance
Sue
Re: Another hotel question...
by seagoingJLW
Copy this and go to the site:
http://reservations.freenewyorkhotelguide.com/hotel/10005110-10001732O.html?ses=a21c6c2c87e2d7b1a6da89f041f7d0d182530
Joan
Re: Re: Another hotel question...
by rmdw
Sue,
I just stayed at the Helmsley Park Lane for $139/nt - beautiful, large room.
At Xmas I stayed at the Salisbury for about $119/nt - Not quite as modern or large but still decent.
Both are within 5 blocks of Broadway & 57th.
Robert W.
Re: Re: Another hotel question...
by feline01
Thanks Robert and Joan,
We just booked the Mayflower on 62nd and Central Park West. We went to the hotel today and checked it out, looked very nice and we booked a 1 bedroom suite for $175.00/night. Bit pricey but it's only across Columbus Circle and 1 short block north from where I'm having my medical procedure done.
Sue
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