The Hotel at Times Square

3 out of 5 stars3 Stars

59 West 46th Street, New York City, New York, 10036, United States

6 Reviews

The Hotel at Times Square
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Satisfaction Very Good
Very Good

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Couples
  • Families79
  • Couples82
  • Solo74
  • Business63
  • Good hotel but very upsetting experience!


    I arrived as a lone female traveller at this hotel on 17th May, 5 months after making the booking to be told my booking was cancelled in a matter of fact, couldn't care less manner by a rude young male receptionist. I enquired why nobody had called me in 5 months before I had travelled from the UK to be told "we don't have to call you, you have to make sure your card is fine". Apparently there had been a problem, of which I was totally UNAWARE. I had actually received a pre-stay welcome e-mail from this hotel just before flying too so had no idea something could have gone wrong with my card. I asked if anything could be sorted out as I was alone and needed a place to stay to be told the hotel was full and it was unlikely I would get anywhere at that time in New York. I again asked for help, spelling out I had travelled alone and was told (in exact words) "not my problem". I became very upset at the thought of a ruined holiday and wandering the streets of New York with luggage trying to find a room somewhere. On witnessing my upset state, all of a sudden a room became available for in the hotel and the heartless receptionist informed I could stay but only from the next day onwards. I would have to find somewhere for the night. Another female receptionist left the building after I did and had the good heart to help me locate a room in a hotel 23 blocks away. I believe she knew the staff there and they managed to squeeze me in with a room they probably do not usually rent out as it was literally a corridor with an alcove with a bed in it. My first night was ruined due to this, what should have been a good holiday set off to a bad start. I could not sleep that night for worrying I would reach the Hotel at Times Square the next morning to be informed I could not stay as something else had occurred. I felt upset and confused and devastated at the reaction of a so called professional receptionist who it appeared to me could not have cared if I had slept rough in the streets and found me a room due to me possibly causing an embarrassment in the reception with incoming guests.
    When I did get to stay in the hotel my partner tried on several occasions to get through from the UK to check I was ok as he was worried but NEVER was he put through. The line in my room would ring and he would be cut off. I raised this with reception who said the phone must be faulty and they would sent someone to look at it - nobody ever came.
    All in all the staff in this hotel, aside of one receptionist who was a lifesaver and a real star are a disgrace. They treated me as if I mattered not one single ounce.
    A hotel can be as perfect in any other way as is needed but if the staff ruin your time there it is seriously not worth booking. I would advise anyone to look at other hotels in the vicinity, of which there are many.

    Unique Quality: Have no issue with the accommodation, would have been great, large rooms for New York hotels, clean and comfortable but read above before thinking about booking. My safety and peace of mind as a customer appeared to me not to matter.

  • Only if you're desperate


    $2100 for 6 days with a AAA discount. The room was somewhat clean. The room had no heat; it would heat for about five minutes then blow cold air. The drapes block the heater/air conditioner apparatus, so if there had been heat I would have had a choice of heat or having the drapes closed. The room faced 46th street, where they were doing construction until 3:00 in the morning every single day I was there. The staff spoke broken English nearly impossible to understand.

    There is no high-speed internet as advertised - unless you want to use their WebTV type keyboard, for which there are no directions. A friend tried to call me four times and got either ringing with no answer or voice mail - and each time I was in the room waiting for the call; it's pretty pathetic when someone cannot dial 3 or 4 digits correctly. Unsavory characters hang out up against the wall along the street, making remarks/catcalls to women walking alone. Unless you're desperate, find another hotel.

  • jm34bee's Profile Photo

    Least Expensive price in a Great Location


    This hotel was 3 blocks off of Times Square and much less expensive than any of the hotels in the sourrounding area. We only paid $129/night for labor day weekend.

    Unique Quality: Great Continental Breakfast... Good Service

    Directions: Three blocks off of Broadway. Two blocks to the closest subway

  • keen88's Profile Photo

    So central and so very reasonable


    This hotel has an excellent location on Manhattan island. Perfect for those wishing to explore New York City's main attractions. Staying at this hotel allowed us to see most things on foot as it is situated in the middle of Manhattan.

    The room itself fine for us as we pretty much just slept and showered there. If you're spending any more% time in the hotel room then you're not seeing all that NYC has to offer!

    Excellent price, excellent location. Ideal for budget conscious travellers that basically just want a clean, safe bed/shower.

    Unique Quality: The breakfast was very good for the price of the hotel.

  • butterflykizzez04's Profile Photo

    Super 8 Hotel in Times Square


    The hotel is lovely. It is an older hotel that the Super 8 chain purchased and refurbished. It has beautiful woodwork and italian tiles. Very lovely hotel. The rooms were adequate. My brother and I shared a room and had plenty of room. The room was clean and in the back of the hotel. We didn't hear much noise. Not a great view but not noisy either. We were on the fifth floor. We were pleased with our stay. The staff was friendly and some didn't speak much english, but they brought us extra pillows and were very nice. They assisted us with arranging a private van for our return to the airport and they arranged the pickup. It was all very nice and simple to do.

    Unique Quality: It has a fitness center, small but adequate. They also served a free breakfast in the morning with a nice selection. Parking for a fee across the street but we used taxi's and subways. Great location. We were near all the major sites and only a block from Time Square and St. Patricks cathedral. We had our choice of two subway stops only a few walks from main entrance. Nice restaurant a couple doors down and right beside Burger king.

    Directions: Located between 5th and 6th Avenue. Great location.

  • custardpomme's Profile Photo

    The best choice for NYC


    I spent ages searching for a reasonably-priced, well-located hotel in New York, and booked the Super 8 Times Square Hotel online.

    It was fantastic - and I thoroughly recommend this hotel to anyone visiting the city. The prices were very reasonable, among the cheapest I'd found. The room was a fantastic size, a nice big bed and a big bathroom. Staff were very nice too.

    And the location, couldn't get any better! A block from Times Square, around the corner from a convenient subway line and on Little Brazil Street, which has lots of wonderful Brazilian restaurants - try Via Brasil, amazing food and oh-so-lovely staff.

    Will definitely stay there again!

More about The Hotel at Times Square

Horrible Experience with Super 8 Times Square

by TripAdvisor Member strandedtourist

I had to change my reservation for the following day due to a flight cancellation. It was during a holiday snow storm, flying through Denver. When I called the hotel to let them know I would be arriving late, the clerk was rude and uncooperative. I ended up having to cancel the reservation and finding a room elsewhere. I definitely would not recommend this hotel to anyone!

Excellent Budget Choice for Midtown

by TripAdvisor Member AnonymousTravelerUsa

If the price is right (and it was when I stayed), the Times Square Hotel is an outstanding budget choice for the New York traveler. The hotel is convenient to the Theatre District, Grand Central and Midtown. The hotel has recently been redone and rooms are clean and, for the price, comfortable. My one caveat would be to check price versus other establishments before booking-- the price here varies substantially on the basis of market bookings. If it veers to $300+, you can very likely do better elsewhere. But if you are at a lower price point, it is worth it.

Good location, dark rooms, very basic facilities

by TripAdvisor Member OMcGovern

I spent 2 nights in this hotel.
The location is perfect, very central, adjacent to Broadway etc.

At best, I'd say the hotel was "basic" for someone who wasn't too fussy.

The room and decor was uninvitingly dark. The windows were filthy and had warning signs not to open them.
The hotel said there were computer games in each room, but didn't say it was $8 per hour for an old Nintendo 64 game.

The breakfast was a buffet of sorts in a hall were free tables were not always available. There was a lot of construction going on within the hotel. The lifts were slow and you could be waiting a while to get one.

The "business lounge" for internet access was at the back of the hotel in a small room, behind a storage area for construction materials. It had old and basic computers of very low spec.

If you're only staying a night or two, and want a central location at the compromise of quality and comfort I suppose it's okay.


by TripAdvisor Member ChicagoWhiteSox08

We headed to NY from Chicago to see our beloved White Sox take on the Yankee's. We decided to book with this Hotel mainly for the lower cost of the stay compared to the other hotels in Time's Square. I will admit I was a worried that this place was going to be a dump. When we arrived I was impressed on condition of the Hotel and two blocks from Broadway doesnt hurt either. The subway is two blocks away to head up to Yankee staduim. The Car service is very nice( prices are lower than a cab to Shea Staidum) that we took to the Mets game. Shopping is located 1 block east of the hotel on 5th ave. The room was bigger than I expected, very clean and the flat screen didnt hurt either. parking is non-existent so do not bring a car. You can walk to 90% of Times Square. There are only two negative comments I have. Do not depend on the free breakfast to fill you up......and during the week at 7am the construction start, so dont expect to sleep in. This im sure is common at any hotel though. We will be back next year to check out the new stadiums and I have alread booked my stay here.......

Forum Posts

wyndham gardens hotel times square

by pj2904

Hi, My partner and i have just booked a holiday for next year staying in this hotel and was wondering if anyone has stayed here and whats it like,Also what is this hotel near thanks,

Re: wyndham gardens hotel times square

by Agraichen

While I've not stayed in this specific Wyndam Gardens hotel, I have stayed in others and have always been pleased. When in NYC, I typically stay at the Marriott a couple blocks away just so I don't have too much of the noise from Times Square.

NYC from Times Square is quite walkable to many of the sights or very convenient to the Metro to get to places a bit out of walking distance or to conserve time.

Re: wyndham gardens hotel times square

by pj2904

Thanks for reply very helpful appreciate it


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 The Hotel at Times Square

We've found that other people looking for this hotel also know it by these names:

Super 8 New York City
Super 8 Times Square
Super 8 Hotel Times Square
Super Eight New York City
Super 8 Hotel New York
Hotel At Times Square
At Times Square Hotel

Address: 59 West 46th Street, New York City, New York, 10036, United States