More about The Peninsula New York
Not up to Par
by TripAdvisor Member druu
Checked into the Peninsula New York for five nights over Thanksgiving. While i had read the reviews of snobby behavior of the staff, i experienced quite the opposite. Front Desk was always quite attentive always saying hello as we passed by. Concierge could not have been more helpful. I do see however, how some people could have seen how the staff acted snobby. It does seem that if one weren't dressed a certain way, one would definitely be treated differently. The only thing snobby one bit was the concierge always saying, "the best as usual Mr. XXXXX?" Upon arrival in the room, came to find a small cake perfected with berries, in celebration of my son's birthday. I do have to say that the staff was always so courteous, mainly because they usually had done something wrong or something was not working. The list of the things that did not work or were wrong: the birthday cake ordered weeks in advance, that had been confirmed, for my son's birthday was not what we had specified and confirmed numerous times, in an attempt to have that not happen, the stopper in the bathtub did not work after we had added the expensive bath salts, and the big kicker, the HEATER DID NOT WORK. I mean the temperature outside was really cold, as one would expect in NYC in the winter, and to have the heater not work was a real pain. The food was absolutely amazing. Room service was especially accomodating when we ordered dinner from the normal dinner menu instead of the all day dining, even though it was passed the cutoff time. The one good thing about it was its convenient location when it came to shopping. It is right at the corner of 56th and 5th Avenue. Would i stay there again? Probably not. Especially once the Plaza is done being remodeled.
wonderful hotel
by TripAdvisor Member robinpa
It's been 8 years since I've stayed at the Peninsula and it still looks fresh. They've done a nice job keeping the hotel looking updated. It is luxurious and contemporary, not grand old new york like the Pierre or Carlyle, but quite nice. The staff were polite and professional. The room (a superior) was small, but very nicely appointed and with a great bathroom. Best of all, it had a supremely comfortable bed and the room itself was very quiet. I didn't hear a whiff of noise from the street or any adjacent rooms. I highly recommend the Peninsula for adult business travelers or vacationers. I'm not sure I'd bring kids here, though.
A solid choice in midtown
by TripAdvisor Member acek
The room was nice, the bathroom especially so. I found the service quite gracious. The free bottled water in the room was appreciated. Room service was high quality and unbelievably reasonably priced considering the class of hotel. The public spaces are a little weak, but the spa is outstanding. I'd stay again based on location, service, and spa.
New Yorks finest
by TripAdvisor Member dutchcouple
The perfect hotel in New York. Stayed from May 14 till May 19 and again from May 23 till May 25. What can i say, everything is done perfectly, from check-in until check out. We stayed in a number of 5 star New York hotels over the last years, and The Peninsula is the best !
I see people complaining about the prices of room service. Well let me tell you, it may not be cheap but it's very good and fast. If you want cheap book an 2 star hotel next to a MacD. If you stay in 5 star you may expect the 5 star prices as well. But the hotel is so good ! I don't like staying in Hotels with a 1.000 + rooms. In the Pen they know your name, they gave me the exact room i requested. The bathrooms are to die for, very good showers and soaking tubs with TV, Beds are excelellent and general quality is outstanding. We had breakfast there every day and it was outstanding. Staff everywhere are very friendly and efficient. Very good gym, didnt use the spa. Pen Top bar is great, and for the rest.... Location, Location, Location...... You are on 5th Avenue, 2 blocks away from Central Park and shopping is at you doorstep !
A good tip for people who go to NY and complain about the quality of the restaurants in hotels in general. Don't sleep in a restaurant and don't eat in a hotel. Hotels are best in providing rooms, restaurants are best in providing food. It´s NY, there are hundreds of good restaurants to go to !
Expensive hotel....worth it!
by A TripAdvisor Member
The Peninsula hotel is one of my favorite hotels...infact, it probably is my favorite! The Peninsula boasts gorgeous views. It has perfect location and all the major landmarks aren't far from it. This hotel is the perfect New York hotel! All the hotel employees are very polite and will always go the extra mile to make your stay more pleasant. Though it was a little expensive I definatly recommend the Peninsula to anyone who is looking for luxury.
wedding heaven
by TripAdvisor Member keely027
we had our wedding at the penninsula and stayed 3 nights. the room was excellent, the bathroom was huge and with walk in shower and toliet and marble bath with tv. i felt the check in staff was great, we even got a tour around our room by check in so we understood where everything was. the bed was the most comfortable i have ever slept in and i felt the cleaning was immaculate. the only negative i can mention was staff asked my father for payment for the wedding room in font on guests rather than calling him outside in private. still my father should have arranged this before the wedding, but he was a bit flustered!
we felt like royalty and the hotel was of excellent standard, i saw no bad carpets etc. room service was good and the tv with dvd and digital card reader was excellent.
on our wedding night the staff had left us free chocolate dipped strawberries and even left the radio on a romantic channel..what more can you ask from a hotel?
in fact we feel spoilt, no hotel will ever measure up!
Great for the children
by A TripAdvisor Member
We went to The Penisula this August with children aged 5 and 8, the food was great for them (especially the cookies that arrived every evening), the pool was a fabulous place for them to escape the high temperatures and we as parents felt we were well provided for too. The bathroom was brilliant, a television in the bathroom was a great gimmick for the children and the cleanliness of the room was second to none. We also loved the fact that we were given complimentary mineral water which was needed in the 90+ heat. We did however have a couple of criticisms, one being that the restaurant closed for every evening in August and the other being that the concierge did not always have the correct times of ferries etc, other than these points we were thrilled and would definately go back again.
Stay away from this hotel - the maidssteal!!!!
by A TripAdvisor Member
My Husband and I checked into this hotel for a 5 night stay in New York. Upon check-in we felt a thick fog of SNOB all around. There is NOT a single smiling face around. The conceirge was even rude and acted like making a dinner reservation was TOOOO much. There was no politeness or friendliness from a single employee. The worst part of the trip was having money stolen from my purse, exactly $80. I had accidently left a few hundred dollars in the zipper compartment of my purse. I had switched purses when leaving and fogot that I left some cash in my other purse. Upon arrival to my room I found exactly $80 missing. I am positive this money was not somehow misplaced beacuse I had not spent any cash yet and had counted exactly how much I had earlier the same day. When we filed a complaint with the hotel management they told us to go and file a report with NYPD about the missing cash! We were not going to waste our vacation time filing a report with NYPD when it is the responsibilty of the hotel to investigate and question its employees. We did not so much as even get an apology or a meeting with the hotel manager regarding this incident. To be honest, I felt more angry and violated that someone had went through my purse than I cared for the $80. I expected A LOT more from a supposed five star hotel that I was paying $660 a night for. We checked out after the second night and stayed at The Palace on 51st and Madison. What a world of a difference!!!! The Palace New York is a real luxury hotel and we will never stay anywhere else in New York.
Snobs all around, not a fully luxury destination
by TripAdvisor Member Tom_Jones2006
We had a suite connected to a second room (two adults, a baby and a mother in law), costing $1,350 a night. While the room, location and room service staff were fabulous, everyone else was a snob. We stay at Four Seasons and Ritz -- and I've never seen such jerks. Even though we were paying over 1k per night, they acted as if we didn't belong. Weird...
Actually, to be honest, the room wasn't very clean upon check in. They also forgot turn down service twice.
A slipping luxury brand....
Sign in with Facebook
