The Phillips Club

New York City

155 West 66th Street, New York City, New York, 10023-6501, United States

 

91%

of people enjoy staying here

4.5 our of 5 stars 27 Opinions

Excellent
 
14
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10
Average
 
1
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0
Terrible
 
2

Our Members Say

  • HeatherRandall profile photo
  • Reviews: 1

1 out of 5 starsUser Rating

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A Terrible Experience

I had a terrible experience at the Phillips Club. I stayed here with my 2 children in January 2011 and had hostile service from the moment we checked in until the moment we left. The doorman refused to get me a taxi one evening and instead pointed outside and told me to get one myself. A porter refused to move my luggage until it was zipped to his satisfaction and then yelled at me when we got to the room and I didn't have my key. On yet another occasion in this 3 day period, the sofa bed was unmade and there were no sheets or pillows in the room I called to the front desk to have it made up. I was admonished for not having told them earlier that I need it made and had to go to the front desk and wait 30 mintues for someone to hand me sheets so that i could make it myself. The worst part of this experience is that when I called the manager he was perfectly nice and then did absolutley nothing about the incidents. I even posted a negative review on YELP which he had "filtered". An absolutely horrific establishment from start to finish.

  • Opinion of Price: more expensive than average
  • Written April 27, 2011

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HeatherRandall profile photo

 I had a terrible experience at the Phillips Club. I stayed here with my 2 children in January 2011 and had hostile service from the moment we checked in until the moment we left. The doorman refused to get me a taxi one evening and instead pointed outside and told me to get one myself. A porter refused to move my luggage until it was zipped to his satisfaction and then yelled at me when we got to the room and I didn't have my key. On yet another occasion in this 3 day period, the sofa bed was unmade and there were no sheets or pillows in the room I called to the front desk to have it made up. I was admonished for not having told them earlier that I need it made and had to go to the front desk and wait 30 mintues for someone to hand me sheets so that i could make it myself. The worst part of this experience is that when I called the manager he was perfectly nice and then did absolutley nothing about the incidents. I even posted a negative review on YELP which he had "filtered". An absolutely horrific establishment from start to finish. 

7512 members live in New York City

 

Questions and Answers

A16 profile photo

Q: JFK to Morningside Heights "I am arriving at JFK on July 1st (a sunday) around 11 am. Since I'll be alone and with a fair amount of luggage, I was thinking..."

Agraichen profile photo

A: "That's the price I paid on my last trip to NYC. Sunday's are usually lighter, but you never can count on a quick trip from JFK to down town."

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 The Phillips Club

We've found that other people looking for this hotel also know it by these names:

Phillips Club
Phillips Hotel New York City

Address: 155 West 66th Street, New York City, New York, 10023-6501, United States