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Hotel Class: 
3.5 Stars - 199 Opinions
200 Brookstown Ave., Winston Salem, North Carolina, 27101, United States
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of people enjoy staying here
199 Opinions
The Brookstown was a reasonably priced, cozy place to stay and the room was very nice--spacious, with old-fashioned charm. The best part was the milk and cookies served in the evening. They were homemade oatmeal raisin and really good. It is very conveniently located to NCSA, which was where we were headed for an audition. We have some other auditions at NCSA next month and plan to stay at Brookstown again.
We enjoyed our stay at The Brookstown Inn...very nice staff, clean rooms and great location. The only issue was that you can clearly here everyone walking around and talking in the offices upstairs. Very loud. That woke us up both mornings of our stay. Other than that, everything was great.
Staying at the Brookstown Inn was an absolutely wonderful experience. The rooms are beautiful and very unique, the staff are nice and helpful, and the additional ammenities go unmatched. The hotel offers complimentary wine and cheese, milk and cookies, and breakfast. Only blocks from downtown restaurants and nightlife, this hotel was a STEAL for the price. Booked on Expedia.
The Brookstown Inn comes highly recommended from our family. We were hesitant at first being that we have a preschooler and an infant and the hotel seemed so nice. We weren't sure if it would be appropriate or not, but it went great. They served milk and cookies before bed..needless to say our daughter loved that. The rooms were more like a bed and breakfast, rather than the usual hotels we've stayed in before and the staff was very hospitable even providing a crib for the little one. We will definately be staying there again in the near future.
As we were traveling from Ithaca NY to Atlanta GA for the holidays, we were visiting relatives and friends along the route. As we wanted to see Old Salem Village at the Holidaytime, we wanted a 'tasteful' place to stay and add to our visit. It was lovely and we really enjoyed the wine-cheese at which we were given 2 large glasses of wine and the variety of cheese and crackers added to the evening. Suddenly cold milk and freshly baked cookies arrived..
The next morning the continental breakfast (packaged items) was OK. Thankfully there was yogurt, oranges, and bananas. The coffee was hot and delicious. However I would recommend that the milk selection include 2% milk since only skim and full fat milk were offered at cookietime and breakfast.
As my husband had a massive stroke several years ago, he was pleased with the non-smoking handicapped room.
We stopped on our way home from Maryland to Georgia after Xmas. We needed a good midway point and this fit the bill. We had asked for a non-smoking room with two fulls. I booked online and got the "managers special" for $70 plus tax. When we got to the room, it was on the smoking floor and smelled very smoky... so we asked to be moved. We were moved, without hassle. Our new room was a queen with a pull out sofa, which worked great too. Our 2 year old slept on the pull out and it worked just as well as two fulls would have. The room had character with the exposed reinforced beams and the brick wall on one side. High ceilings with huge windows (which had good blinds :) . The wine and cheese was great and much needed after a full day in the car! The only problem we had was that our room was right above the restaurant and until about ten o'clock (it was a Saturday night) we could hear just about everything from the restaurant below. Our son still went to sleep no problem before this, but it was nice once the noise stopped so that we could go to sleep too... Breakfast was great too! The staff was very friendly and overall we had a great experience and would return again!
Very nice hotel with great rooms. Rooms very clean, bedding, carpets and towels all new. Hotel is a converted factory so the rooms are not your typical stark hotel room. Rooms have lots of character.
This hotel is a great value for the money and will compare to hotels costing 2 times more.
The area is a very quite area with several nice restaurants including one at the hotel.
If you are staying in Winston-Salem for business or pleasure, it it worth staying here
This was our second stay at the Brookstown, and we liked it even more this time around. The rooms are quite large and very clean. The staff is wonderful, as is the location (within a short walk of Old Salem, which is a "must see"). Every night in the quaint sitting area off the lobby, guests are offered wine and cheese, and then homemade cookies. The only complaint we have is about the continental breakfast, which we feel could be a bit more elaborate as far as selections (homemade baked goods would be nice, perhaps even some sugar cake, as that is a specialty in Old Salem). We look forward to returning to the Brookstown again next year!
I booked our reservation with Brookstown because I had stayed there once and personally experienced as well as had heard of how great the hotel was along with the service at the hotel. My husband and me are newlyweds and were planning on staying here our honeymoon night - we didn't end up making it that night but stayed this past Saturday to make up for it. When I made my reservation the confirmation e-mail I got said check in time was at 3. We checked in and found out to our dissipointment that we were given a room with a queen bed instead of a king like we had paid for so we went back to fix this *mistake.* We planned our entire day around being able to check in at three - as we also made scheduled plans of time sensitive things we were going to do around town. We were told that we would not be able to check in to a room with a king sized bed until 45 more minutes - maybe earlier - so we waited in the lobby... one HOUR and 45 minutes later we were told 10 more minutes.... finally a little after 2 HOURS of waiting we got our room. With a lot of fanagling we managed to get a complimentary bottle of wine, but hardly an apology, and our precious time was severely wasted as well as our good moods dampened. It was an awful welcome and was unfortunate because the hotel itself is so wonderful, and if it weren't for the generally poor service we received this time we would have definitely been planning on coming back. There were other people left confused and waiting as well as us, and it seemed as though the hotel was understaffed and poorly managed. It was not a good situation for the guests and it seemed like a bad situation for the hotel's employees as well.
We were booked in just for a two night stay and although we arrived much later than planned, having driven from Northern Virginia, were very pleased to discover this little gem of a hotel, just off the main route.
We had a large comfortable room and we were intrigued to see more of the hotel in daylight. It seems to have been converted in a very interesting way. It seemed very homely. Two smiling faces directed us to the breakfast room which was very nicely decorated and welcoming for a more than substantial continental breakfast. The Inn has a very interesting history and we would have liked to explore more, but an emergency called us home early.
We would love to come back again and have it on our list of places to return to. Thanks for a great stay
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Address: 200 Brookstown Ave., Winston Salem, North Carolina, 27101, United States
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