Doubletree Cleveland Downtown Lakeside

2.5 out of 5 stars2.5 Stars

1111 Lakeside Ave., Cleveland, Ohio, 44114, United States

4 Reviews

Doubletree Cleveland Downtown / Lakeside
Enter dates for best prices
Compare best prices from top travel partners


Satisfaction Very Good
Very Good

Value Score Poor Value

Costs 92% more than similarly rated 2.5 star hotels

Show Prices

Good For Couples
  • Families69
  • Couples75
  • Solo66
  • Business57


    I will likely not stay in a DoubleTree hotel again due to this experience. Certainly, I will NEVER stay in this hotel again. They provide poor customer service, do not hire responsible employees and then do not take responsibility for the actions of their employees, and do not properly clean or maintain their rooms. We were in Cleveland for my dad's heart surgery at Cleveland Clinic. While going through that traumatic experience, both my sister and I had items stolen from our rooms by the hotel's housekeeping staff on two different days. I had some cosmetics stolen--disturbing but not terribly costly--but my sister had a diamond bracelet stolen from her room. She filed a police report. The hotel insurance company denied both claims, despite the fact that no one entered our rooms except the hotel housekeeping staff—and they know that’s true based on their room key access check. If having our things stolen wasn’t bad enough, we also had dirty rooms that were badly maintained. For example, on the first day, there was a hair band with blond hair stuck in it lying on the desk in my room. My mother dropped something on the floor and had to pull up the bed skirt around her bed to find it; it was filthy all around the edge of the bed--disgusting! Housekeeping did a very poor job of cleaning and refreshing the rooms on a daily basis, as, for example, most of the time none of us had clean water glasses after the first day. I guess they were too busy rummaging through our belongings and deciding what to steal to actually do their jobs. My room was also in very bad repair, including a closet that was falling in at the top, and a shower diverter that did not work and instead directed most of the water into the tub rather than out the shower head during a shower. My parents’ sink had no stopper, so my mother had to be very careful about taking off jewelry, lest it fall down the sink drain. The bathrooms, by the way, are extremely small—too small for two people. We had other issues with the hotel during out stay. For example, one night, the hotel left us all standing in front of the hospital in the cold, waiting for the shuttle that they said they would send to take us back to the hotel. When we finally called to find out where they were, they said they were too busy to come get us, so we had to take the bus and walk six or seven blocks, late at night, after spending a long day with my dad in the ICU. We constantly had trouble with our access cards, including not being able to get in and out of the garage and sometimes not being able to get into our rooms. The hotel staff never even so much as apologized for the inconvenience. After my dad was discharged from the hospital, he had to stay in Cleveland for a while. They ended up having to be there in the hotel while a Browns game was going on that weekend. The stadium is just a few blocks from the hotel. My mother had to call hotel security to get people in nearby rooms quieted down at 3:00 in the morning. People were literally screaming down the halls of the hotel. All in all it was a terrible experience. The only positive thing I can say about the hotel is that the beds were comfortable. However, considering the overall uncleanliness of the rooms, I doubt the beds were sanitary enough to be slept in.

    Unique Quality: Housekeeping is free to steal your belongings without consequence. That's unique in my experience.

  • Jim_Eliason's Profile Photo

    Nice hotel, Great location!


    The hotel is OK but nothing to write home about. Its best quality is its location! Its a few blocks from the R&R hall of Fame.

  • bonio's Profile Photo

    Handy location


    Usual Holiday Inn, but just around the corner from Browns Stadium and R&R Hall of Fame. Not far from downtown, easy metro access too.

  • GUYON's Profile Photo

    A business hotel


    90$ without breakfast + parking 11$

    Unique Quality: Near the Lake Erie Bank but our window did not face the Lake.
    There is a restaurant for breakfast, lunch and dinner.
    We were a bit disatisfy by the hotel : a lack of organisation (the first room they gave us was not ready and very dirty. We changed after a lost of time).
    It is a business hotel, not a touristic one.
    Near the fitness room, there is an Internet room.

    Directions: Near the Lake


Popular Hotels in Cleveland

Marriott Cleveland Key Center

Hotel Class 4 out of 5 stars

127 Public Square, Cleveland

Show Prices

Ritz Carlton Cleveland

1515 W Third St., Cleveland

Show Prices

Doubletree Cleveland Downtown Lakeside

Hotel Class 2.5 out of 5 stars

1111 Lakeside Ave., Cleveland

Show Prices

Hampton Inn Cleveland Downtown

1460 E 9th St, Cleveland

Show Prices

View all Cleveland hotels

View all Cleveland hotels

Latest Cleveland hotel reviews

Hyatt Regency Cleveland At The Arcade
489 Reviews & Opinions
Latest: Apr 7, 2014
Marriott Cleveland Key Center
497 Reviews & Opinions
Latest: Apr 13, 2014
Airport Plaza Cleveland
17 Reviews & Opinions
Latest: Apr 5, 2014
Wyndham Cleveland at Playhouse Square
703 Reviews & Opinions
Latest: Apr 16, 2014
Cleveland Clinic Guesthouse
1 Review & Opinion
Renaissance Cleveland Hotel
548 Reviews & Opinions
Latest: Apr 15, 2014
Ritz Carlton Cleveland
351 Reviews & Opinions
Latest: Apr 5, 2014
Glidden House Inn
296 Reviews & Opinions
Latest: Apr 15, 2014
Holiday Inn Express Cleveland Downtown
389 Reviews & Opinions
Latest: Apr 11, 2014
J. Palen House Bed and Breakfast
142 Reviews & Opinions
Latest: Apr 10, 2014
Days Inn Cleveland Lakewood
62 Reviews & Opinions
Latest: Mar 20, 2014
Sheraton Cleveland Airport Hotel
271 Reviews & Opinions
Latest: Apr 9, 2014
Brownstone Inn Downtown
48 Reviews & Opinions
Latest: Mar 27, 2014
Embassy Suites Hotel Cleveland Downtown
2 Reviews & Opinions

 Doubletree Cleveland Downtown Lakeside

We've found that other people looking for this hotel also know it by these names:

Doubletree Cleveland Downtown / Lakeside Hotel Cleveland

Address: 1111 Lakeside Ave., Cleveland, Ohio, 44114, United States