Go anywhere but here!
5 star prices for a 2-3 star property. One person working the front desk. We waited in line for 45 minutes. There is no a/c in any of the common areas so the sweat was dripping off us by the time we got to the room. The only positive part of our stay was the beds were comfortable and the housekeeping staff was very friendly. I can't say the same for management. This place was a total waste of time and money. The bathroom couldn't get any smaller. The rooms are in need of a makeover. The cheesiness factor is off the scale. There are so many destinations that offer so much more for so much less.
Visa Credit Never RECEIVED!
I have made a good faith effort to resolve a credit issue with Kalahari Resort after a horrendous visit on June 10 – June 11, 2012.
After a horrendous visit including waiting hours and hours in front desk lines, being assigned to a room that was not cleaned and ready, wet carpet in our room, and unreachable management, we were promised a full refund.
We checked out as required. At that point I stood and waited for a manager. After waiting 30 minutes I spoke with a front desk manager, Faris Pallacey. I explained our outrageous experience to him including sharing images of the rooms condition and he immediately agreed to credit my Visa for all charges related to our visit ($132.69 + $115.08). I asked him for a credit receipt and he said one was not available but he assured me that it was taken care of. I asked again and he showed me a screen where he just processed the credit/return.
Unique Quality: Never received the credit -
After taking my frustration to Social Media, Kalahari offered:
Thank you for taking the time and the diligence you have to getting this matter solved. I have bits and pieces of the situation and I believe I spoke to you at one point as I have put notations in the reservation. Fares is no longer with the company and I see that you spoke with him as well. I have directed your response to our finance department and they did in fact confirm that you had filed a dispute with your credit card company which was over turned in our favor. I am sure at this point you are very upset and rightfully so. Unfortunately I will not be able to refund your money for the past stay as it was a fund raiser for the PTA and a percentage of the revenue went to the school and has been disbursed. You did not check into your room until after 5:00 and that is a little later then the norm and it does appear there was water in front of the refrigerator which sometimes happens when the refrigerators are turned off and they defrost. None the less we offered to move your room and you declined. I do not want you to remember your stay at the Kalahari as a bad experience so I would like to offer you a free upgrade to visit us again in the future giving us the opportunity to go Beyond your Expectations.. I would like to upgrade you to an African Queen Suite at the rate of a desert, our most economic room. You should receive the voucher in the mail in the next 10 days and it will be valid for a year. I hope that you will accept the upgrade along with my sincere apologies and return again in the future.
NEVER AGAIN!!!! BED BUGS!!!!
OUR FIRST ROOM HAD BED BUGS!!!! We had to wash EVERYTHING and move to a new room. They tried to blame it on allergies. We only had issues when we were on the beds. Both my husband, two children and self were fine all day and had no problems when we were in the new room. Our family has been to Disney and many other hotels and has NEVER had any problems with allergies. The sad thing is they cleaned the room in the morning and put another family in the room with the bed bugs.
Not just a hotel!
This resort has Indoor surfing, huge wave pool, magnificent lazy river, tube slides, body slides, family raft rides, zero depth entry interactive play areas and so much more! A great place to vacation even during the winter months since most of the entertainment areas are all inside. Plus, there rooms can accomodate familes very comfortably and are decorated very nicely.
Directions: Take I-90 West to Exit 170 B. Continue to follow I-90 West, it will turn into Rt. 2. Follow Rt. 2 to the exit for Sandusky/Norwalk Rt. 250. Make a left onto Rt. 250. Kalahari will be approximately 1 mile down on the left.
nice park. staff not helpful.
Came to Kalahari to enjoy a few days away.
The park itself is amazing with lots of wonderful attractions for the kids. Our stay has been enjoyable from that regard. However, we found the staff to be not helpful.
At the wavepool when there are abandoned tubes, they just leave them there instead of collecting them. At one point there were 6 rows deep of tubes and small children were getting caught up in them. Myself and one other dad finally got frustrated with it as all the staff was standing around and doing nothing and we started moving the tubes off to the side and we were actually told not to move them because we were putting them in peoples way....unbelievable!!
Our two year old got sick so we spent most of the day in the room which was a bummer but...it happens. We were planning on just having a quiet day in and relaxing and watching TV. Their satellite system was down so most of the tv stations wouldn't come through. With a sick two year old in a hotel room with no tv, we were stuck doing pay per view and the hotel wouldn't comp us a single movie even though it was their tv system that was down. We talked to an extremely unhelpful manager named Esther. I am totally amazed that a resort this size has managers who are not authorized to comp even a single pay per view movie when their satellite is down and they have a customer with a sick child.
Largest indoor waterpark!
We stayed at Kalahari in October of 2007 and were generally pleased with our stay. The waterpark had all the rides, pools, that the typical waterpark has. The resort is doubling the size of the waterpark and it will become the largest in the country. The costs are high for food and rooms, but we were able to book a weekend special and it cut the cost back. Great place for a family getaway or reunion. The waterpark is geared for bigger kids.
Unique Quality: Largest indoor waterpark and building more!
Directions: State Hwy. 250 between Ohio Turnpike (I-80) and State Route 2
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We've found that other people looking for this hotel also know it by these names:
- Kalahari Waterpark Resort
- Kalahari Hotel Ohio
- Kalahari Waterpark Sandusky
- Kalahari Resort Sandusky Oh
- Kalahari Waterpark Hotel Sandusky
- Kalahari Water Park
Address: 7000 Kalahari Drive, Sandusky, Ohio, 44870, United States
Amenities at Kalahari Resort
- Swimming Pool
- Wheelchair Accessible
- Room Service
- Fitness Center
- Free Parking
- Business Services
- Kids Activities
- Shuttle Service
- Free High Speed Internet
- Bar / Lounge
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