Shilo Inn Bend Suites Hotel

2.5 out of 5 stars2.5 Stars

3105 NE O.B. Riley Road, Bend, Oregon, 97701, United States
Shilo Inn - Bend
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81%

Satisfaction Very Good
Excellent
32%
111
Very Good
31%
109
Average
18%
64
Poor
11%
39
Terrible
6%
22

Value Score Poor Value

Costs 44% more than similarly rated 2.5 star hotels

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Good For Solo
  • Families68
  • Couples63
  • Solo70
  • Business60

More about Shilo Inn Bend Suites Hotel

A disappointment

by TripAdvisor Member ArtistJames

When we got home, I had to check to see if I'd made a mistake in selecting this hotel because it didn't seem at all like the good reviews I'd read on this site. Perhaps they gave us a crappy room because of a cheaper internet rate ($119.00 for a deluxe king--not really that cheap!). It was clean but appeared not to have undergone any remodeling since the 1980's. The exception was the odd, modern toilet which didn't match anything else in the bathroom; even the flush handle was weird. Our view was of an interior stairwell. We could clearly hear conversations from the room behind us, which faced the more lovely view of the pool courtyard.

If we had been staying more than just one night, I'd have asked to switch rooms, but it wasn't worth the trouble. The pool courtyard is quite lovely and the views of the units facing the river had to be quite nice, as well. Perhaps they update those rooms more as they probably get used more?

The hotel is more like a campus with building clusters, most of them facing an interior courtyard and some facing the river. It reminded me of popular resort designs from an earlier era.

There was also something odd about the bottles of water you see for sale everywhere with a $1.50 price tag on them-- in the lobby, in the rooms. These cheap Costco type bottles are pushed big-time. There is no mini-fridge or anything available so maybe they make their profit from water, I don't know.

On the plus side, the continental breakfast exceeded most hotels' offerings, with a good variety of fresh fruits and waitress-served beverages in an actual restaurant setting overlooking the pool courtyard.

The front desk people were nice enough but at check-out they ask if you've drunk any water bottles in your room. Then they give you a thank you note with your name on the envelope and a coupon inside for 10% off your next visit. I'd have preferred a free bottle of water.

Great Location, but Overpriced and Tired

by TripAdvisor Member pamelak

We stayed at this hotel for 4 days in July (over the weekend of the 4th) after booking it online based on customer reviews and photos of the property. The price for the room we had was really high for this area as the property is dated, not very clean and wasn't very busy.

We had a ground floor room on the river with a kitchenette. The room was dark all day as it only had a glass sliding door for natural light, we had to turn on all of the lights to have sufficient lighting. The glass door (window was very dirty with cobwebs) opened out to a tiny patio with one (dirty) plastic chair on it. The 2 foot wide lawn strip between the riverbank and the room had goose feces on it as they frequented the area several times a day.

The carpeting was stained. The room was very spacious and the kitchenette very nice: nice refrig., stove and area; Bathroom was ok, not great.

The complementary brunch we had one day was really marginal: cold eggs and indifferent staff. It was hard to get someone to help.

All in all for the $780 we spent for the 4 days, I would not return and maybe try the new Ameritel by the Old Mill area for less money and a more happening location.

I'm going back!!!

by TripAdvisor Member Brammie

Beautiful setting in tall pines at the edge of the Deshutes River. Makes you feel like you are in a mountain resort. Huge rooms, private patios with a courtyard and outdoor pool in the center. Outdoor restraunt, huge Deck. Also has indoor pool. Decor is gorgeous, with a fireplace. A definite favorite for our family!

Very Disapointed, C- overall

by TripAdvisor Member LoveToVacay26

Going to Bend for the weekend, and our favorite hotel was sold out, so we booked the Shilo, for the location of the hotel.

We checked into the Shilo late on Friday night, the room was cute and big, I unpacked everything and put all the food in the fridge, etc, then my Husband went to turn on the TV and the remote didn’t work… then it took the housekeeping people like 15 mins to come over with a new remote, and that one didn’t work either, so then they gave us a different room. Well we re-packed everything up and moved to the other room, then get down there and THAT remote doesn’t work either!! Finally they bring us a new remote that works, but by this time, it’s so frustrating… wanted to watch a movie on the pay-per-view, but that system was broken all weekend too…So then Saturday morning somebody was in the room above ours, stomping around at 6 in the morning. Sunday morning somebody was stomping around upstairs AGAIN at like 6 in the morning… Complained to the front desk, they gave us a $20 credit when we checked out. Nice, but not nearly enough to make up for the wrecked weekend. For $120/night, we expected more from the staff. 3 broken remotes, broken pay-per-view, they need to call a good maintainence guy to this hotel!!

Bend is a great weekend get away for us, usually very relaxing and peaceful. We went home more stressed out than when we arrived. Definetly won't stay there again. There is no shortage of $100 rooms in town, that are a lot nicer than this.

Excellent All Around

by TripAdvisor Member Rewrite

The Shiloh Inn in Bend is a great hotel. It has a superb location, close to the main road overlooking the Deschutes river. The rooms are quiet and spacious, with microwave, refrigerator, and gas fireplaces. They are grouped in separate buildings, which makes them perfect for any kind of vacation.
Our room overlooked the courtyard and main pool, and we were quite happy with it, though for a little more you can get a room overlooking the river.
There is an outdoor pool near the main building, and a recreation center with a large pool, sauna, steam room, and two indoor jacuzzis as well as an outdoor jacuzzi and workout room which both overlook the river.
The Shiloh Inn has its own restaurant on site that serves the free continental buffet breakfast in the morning.
I only have a couple of reservations about this hotel. You do end up climbing a lot of stairs for the second floor rooms, but that does mean more privacy. Also, it could be a problem going to the other buildings for recreation and/or breakfast during rainy or snowy weather.
We actually stayed in three hotels during out Bend vacation, and this one was the last and best, as well as the least expensive.

quite nice room....lovely view of the river

by TripAdvisor Member 10000000spikes

Stayed on the second floor of building 300. Overall, very nice rooms overlooking the deschuttes river. Very quiet. Front desk (Michelle) very friendly and helpful. As far as what's available in Bend, I would highly recommed the Shilo.

Good hotel, good area!

by TripAdvisor Member DJF3

Geography - Located north of the City Center, but in a busy area with hotels and shops. Pretty good location.
Room - Fine room. You could see that everything in the room was older, but it all was in a good state. The room was very clean.
Facilities - Wireless Internet, very nice pool (indoor and outdoor), Restaurant, Bar, Access to the river. Typical upper class hotel facilities (refrigerator / microwave in hotel room), ironing board etc. The Restaurant and Bar were good. The Bar has special nights with live music, karaoke etc. We had a lot of fun!
Todo's - Bend has many many things todo. Especially if you like vulcanos and nature. Go to the Lava Butte just south of Bend.
I would stay here again.

Avoid this if you can

by TripAdvisor Member travel_nutOregon

Housekeeping won't do dishes, but only a drainer pan was provided, no dish drainer and a miniscule sink.

Silverware was inadequate. 8 knives (none matching), 2 forks, 3 spoons,

The room sleeps four, but we had 5 plates, 2 salad plates and 4 bowls.

No TV Guide to even know what channels were available

Only 1 coffee filter was provided, but two packets of coffee

There was no dishcloth, we ended up using a bath wash cloth

Floor was dirty under chairs in living room

There was popcorn between the blanket and the bedspread

Trash was not dumped on a daily basis.

You have a program to conserve resources, but changed towels daily, even when we hung them up as requested

Wireless internet service was not always available and had a very weak signal.

Had to call for maid service (finally arrived at 4:30) they were in the room less than 10 minutes and it is no wonder there was debris under chairs as housekeeping only vacuumed the middle of the room.

There was debris on the kitchen floor (sport bottle cap and popcorn) under cabinets. A spill inside a cabinet had not been cleaned.

Continental breakfast was provided but was not always available at 7:00 as advertised. One day, a female worker spilled a basket of butter packets on the floor, she picked them up, put them back in the basket and set the basket next to the waffle maker. The butter was also not cold.

Overall the stay was very disappointing for the price paid. This information will also be posted to Travelocity and Expedia as well as Trip Advisor.

Demand a river view

by TripAdvisor Member TheFranceFamily

I was lost for words. Although my wife says that I kept on telling the manager ... It's a disgrace ... It's a disgrace. I was referring to the room that he had tried to allocate to us ... it overlooked the car park in Block 2. It was dark and dirty. It also had a rather unusual aroma. To his credit we were provided with a satisfactory. alternative.

Easy location, right on the river

by TripAdvisor Member lostinthesupermarket

Bend was booked and we ended up at the Shilo - but a nice surprise. Originally, we were going to have to switch rooms in the middle of the stay but a very personable front desk person went out of his way to accommodate us, eliminating the move and preserving the room rate. There are indoor and outdoor pools and three hot tubs. The room had a bit of an '80s feel, but it had a fridge, microwave and gas fireplace - along with a little balcony. Lots of space for a family of four. Convenient location across from a mall. I'd stay again.

Photos

Out in front of the St FrancisOut in front of the St Francis

Deschutes National Forest @ entrance to Boyd CaveDeschutes National Forest @ entrance to Boyd Cave

So many beers, so little ......So many beers, so little ......

Smith Rock, OregonSmith Rock, Oregon

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 Shilo Inn Bend Suites Hotel

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Shilo Inn Bend
Bend Shilo Inn
Shilo Inn Hotel Bend

Address: 3105 NE O.B. Riley Road, Bend, Oregon, 97701, United States