Secret Garden Bed and Breakfast Inn, Ltd

1910 University Street, Eugene, Oregon, 97403, United States
#12 of 42 hotels in Eugene
Best (5.0 out of 5.0) 1 review
TripAdvisor Traveler Rating
Based on 48 reviews
Enter dates for best prices
Compare best prices from top travel partners
Booking.com Priceline

Tags

Wine Tasting Hiking and Walking Romantic Travel and Honeymoons
See Amenities
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Best Secret Garden

Best (5.0 of 5.0 stars)
by written on March 28, 2007

I have been in B & B over the years and this one was the best. The staff was excellent and the bfood was to die for. The whole place is done with great taste. The dogs are a nice touch. It gives it the warm feeling of home. The gardens are done with such grace taht it makes you want to just lay down in the grass and take a nap. I will always come back.

Unique Quality: The great gardens and the detail that is every room and all over the whole Inn.

Directions: University Area

LisaJones64 Mar 17, 2013 at 8:16 AM


IMPORTANT!
READ AND BUYER BEWARE!

The incompetency of the management/owner of the Secret Garden Inn in Eugene is no longer a secret!

Over a year ago, my husband visited the Secret Garden Inn, thought it was cute and, while there, booked four rooms for our family and extended family for 2 nights during our Daughter's graduation. On that day, an employee showed my husband the rooms and he was very pleased. The owner, Don, was also there and my husband had the opportunity to meet him.

Last November 2012 my husband and I were both in Oregon for Parents Weekend and my husband took me to see the Inn. We walked in and I said, "What a quaint place." I had barely gotten those words out of my mouth when a man (The owner) who resembled Jack Nicholson's character in 'The Shining' walked out in stocking feet. We introduced ourselves and said that we would be staying there 2 nights in June. The owner became agitated and told us that he would never have made reservations for us for two nights because the minimum was three and that this Inn was completely full! He refused to look at his reservations book and, although my husband told him that we had email confirmations, the owner said, "no you don't, I don't even use Email." My husband explained that an employee did the reservations but that the owner was also present when these reservations were made for my husband, in person. The owner was adamant that we did not have reservations because it’s a 3-night minimum not 2. We left frustrated, confused and shaken. When we arrived home, we found the email confirmations and also looked on the Inn's website, where it clearly stated that there was a TWO night minimum during graduation time! We sent a registered letter with all of this information to the owner but never received a phone call.

My husband called and talked to an employee who reiterated that it was a two-night minimum and that we did not have reservations because the inn was full. My husband got on the website while he was on the phone with the employee and the website still said it was a 2 night minimum! The employee got on the site and saw this, as well. My husband mentioned the confirmation numbers and the employee realized that there was a note in the reservation book that showed reservations for us... At the Holiday Inn Express, made by the owner without our knowledge or permission! My husband immediately called the other hotel and found out that NO reservations had been made there. After months and months of going back and forth, all the owner could guarantee was ONE room (we saw this room and it wasn't a room, it was where they store unused furniture and we need THREE rooms). He also said that he might be able to get us one room at another hotel (no guarantees).
Luckily we had the foresight back in November, when we left the Inn, to immediately get on the phone and make reservations at another hotel!

Bottom line... If you have reservations at the Secret Garden Inn for this year's graduation, or at any other time for that matter, good luck to you! Not only was everything about our encounter unprofessional but we consider the owner to be unstable and that scares me!

Oh, by the way… if you get on their website and look at the testimonials, notice the dates. All of those raving reviews took place when the former owner was there!

Currently we have filed a complaint with the Better Business Bureau on this matter as this establishment has established a practice of FALSE ADVERTISING BETTER KNOW AS CUSTOMER FRAUD. My complaint is listed under case #22382295 and is being followed up by the State of Oregon.

All I can say is BUYER BEWARE, the Secret Garden Inn is no longer a secret and I strongly encourage you to not visit this establishment as the owner is neither professional or compassionate to his renters and is a bit off balance, he is not one to be TRUSTED!

Nearby Secret Garden Bed and Breakfast Inn, Ltd

Amenities at Secret Garden Bed and Breakfast Inn, Ltd

  • Suites
  • Continental Breakfast
  • Wheelchair Accessible
  • Free Parking
  • Free High Speed Internet

Eugene Travel Forum

Need advice about Eugene, Oregon? Visit the Travel Forum for Eugene and ask our Answer Gurus.

Latest Eugene hotel reviews

Hampton Inn Eugene
1 Review
Valley River Inn
Good (3.0 out of 5.0) 2 Reviews
Value Inn Eugene
Terrible (1.0 out of 5.0) 1 Review
Best Western New Oregon Motel
Best (5.0 out of 5.0) 1 Review
La Quinta Inn and Suites Eugene
Terrible (1.0 out of 5.0) 1 Review
Courtesy Inn
Very Good (3.5 out of 5.0) 3 Reviews
Hilton Eugene And Conference Center
Good (3.0 out of 5.0) 1 Review
Campus Inn And Suites
Great (4.0 out of 5.0) 1 Review
Broadway Inn
Great (4.0 out of 5.0) 1 Review
Oval Door Bed and Breakfast
Best (5.0 out of 5.0) 1 Review
Eugene Whiteaker Hostel
Terrible (1.0 out of 5.0) 1 Review
 
Explore Deeper into Eugene
Autzen Pedestrian / Bike Bridge
Off The Beaten Path
Owosso Pedestrian / Bike Bridge
Off The Beaten Path
Greenway Pedestrian / Bike Bridge
Off The Beaten Path
Maurie Jacobs Park
Off The Beaten Path
U of O Museum of Natural and Cultural History
Things to Do
The Solar System in Miniature
Off The Beaten Path
The Art Museum at the U of O
Things to Do
Ruth Bascom Riverbank Path System
Things to Do
Murals Here and There all over Town
Off The Beaten Path
Peter Defazio Pedestrian/Bike Bridge
Off The Beaten Path
Alton Baker Park
Things to Do
Delta Ponds
Off The Beaten Path
WC Carnes Black Tartarian Cherry Tree
Off The Beaten Path
Mount Pisgah and Buford Recreation Area
Things to Do
Be impressed, be VERY impressed
Things to Do
Dining Next to the River Wild
Restaurants
Public Transportation
Transportation
Eugene Airport
Transportation
Seafood served fast
Restaurants
Subway
Restaurants
No cookin' but convenient
Restaurants
Come hungry leave happy
Restaurants
Coffee shops & cybercafes
Restaurants
Doin' the BBQ'n
Restaurants
Trip through Willamette Valley farmlands
Things to Do
Billiard place with great music & clips
Things to Do
The King Is Here!!!
Shopping
You Can't Go Wrong At LaVelle
Shopping
Rogue Public House/Eugene City Brewery
Restaurants
YUMM!! JUMMM!!
Restaurants
EAT UP AT THE AIRPORT
Restaurants
Yummy Pizza
Restaurants
More Yummy Pizza
Restaurants
Spectacular loop drive shows off Oregon
Off The Beaten Path
Mt. Pisgah Arboretum and Botanical Gardens
Things to Do
Eugene to LAX
Transportation
Portland to Eugene
Transportation
Be wary of Eugene Taxis!
Transportation
Go back to College...for the afternoon!
Things to Do
I liked it better than Powells
Shopping