Quality Inn Bedford

4407 Business Route 220, Bedford, PA 15522

1 Review

Quality Inn Bedford
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79%

Satisfaction Average
Excellent
22%
19
Very Good
37%
32
Average
20%
17
Poor
10%
9
Terrible
9%
8

N/A

Value Score No Data

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Good For Couples
  • Families62
  • Couples71
  • Solo60
  • Business53
  • Over charged

    by

    We were charged double for a 2 night stay. When I called the manager, she admitted this happened, explained that they were using a new system and that they were not familiar with it nor did they understand it. Money was supposed to be refunded into my bank account the same day, plus 20% of the room fee. Over 24 hrs later, none of the money has appeared in my account, the manager is 'unavailable, out on the property, or in a meeting' and corporate won't/can't do anything because it's a franchise as a separate entity. It is completely unacceptable customer service to use a system you aren't familiar with on your guests, take more money than was authorized, and then give them the run around when trying to fix this mistake. I will never again stay at a Choice Hotel nor will I recommend anyone I know stay there.

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 Quality Inn Bedford

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Bedford Quality Inn

Address: 4407 Business Route 220, Bedford, PA 15522