Quality Inn Bedford

Quality Inn Bedford

4407 Business Route 220, Bedford, PA 15522

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81%

of people enjoy staying here

3.5 our of 5 stars 59 Opinions

Excellent
 
15
Very Good
 
23
Average
 
11
Poor
 
7
Terrible
 
3

Our Members Say

  • penneagles profile photo
  • Reviews: 1

1 out of 5 starsUser Rating

Over charged

We were charged double for a 2 night stay. When I called the manager, she admitted this happened, explained that they were using a new system and that they were not familiar with it nor did they understand it. Money was supposed to be refunded into my bank account the same day, plus 20% of the room fee. Over 24 hrs later, none of the money has appeared in my account, the manager is 'unavailable, out on the property, or in a meeting' and corporate won't/can't do anything because it's a franchise as a separate entity. It is completely unacceptable customer service to use a system you aren't familiar with on your guests, take more money than was authorized, and then give them the run around when trying to fix this mistake. I will never again stay at a Choice Hotel nor will I recommend anyone I know stay there.

  • Opinion of Price: about average
  • Written November 15, 2011

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penneagles profile photo

 We were charged double for a 2 night stay. When I called the manager, she admitted this happened, explained that they were using a new system and that they were not familiar with it nor did they understand it. Money was supposed to be refunded into my bank account the same day, plus 20% of the room fee. Over 24 hrs later, none of the money has appeared in my account, the manager is 'unavailable, out on the property, or in a meeting' and corporate won't/can't do anything because it's a franchise as a separate entity. It is completely unacceptable customer service to use a system you aren't familiar with on your guests, take more money than was authorized, and then give them the run around when trying to fix this mistake. I will never again stay at a Choice Hotel nor will I recommend anyone I know stay there. 

6 members live in Bedford

 

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 Quality Inn Bedford

We've found that other people looking for this hotel also know it by these names:

Bedford Quality Inn

Address: 4407 Business Route 220, Bedford, PA 15522

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