Worst Western: Outskirts of Erie
I booked online, which wasn't a big deal. But when I tried to deal directly with the hotel, it became a nightmare. We were three dudes shairng one room with two beds. I called two hours before we arrived asking for a roll-away. When we checked in, the younger dude working the counter was unable to open the storage room door to retrieve the roll-away, but told us when we got back he'd have it in our room.
Which never happened.
The next morning I spoke to the older woman now at the desk who informed me I needed to let them know prior to arrival if we were going to need a roll-away. I told her I did. Her immediate response was, "Well, we don't have any here." Not allowing myself to be confused, I shot back with, "Is your staff aware of this? I called and was told 'No problem.' I arrived and was told, 'No problem.' We got here last night and it has been nothing but a problem." Luckily, Kegger had an inflatable camping mattress and he crashed on that both nights. The third desk worker, a middle aged man, deducted the sales tax and gave me a senior rate.
The breakfast buffet was an open box of Hostess donuts and some juice boxes.