Deteriorating facilities coupled with an indifferent night staff made this visit a memorable one to say the least.
Plumbing problems in one room very late at night, we finally got the desk clerk to change our room (they wanted to send maintanence up in an hour or so), anyway the "new" room had a heater so loud and grating (it's 20 degrees outside). Then we had lamps that did not work (we traded lamps out of the "old" room). Finally got to sleep around 3 AM, when we arose around 7 am to shower, the shower ran hot to cold, scalding hot back to freezing cold and the shower curtain was covered in mold.
We wrote to AAA who at the time rated this hotel three stars. We got a letter back from BWCenter City which was less than apologetic. We are the customer, and paying $150.00 a night we at least deserved a good night's sleep.
2 years have passed and I noticed in the AAA guidebook BWCC has been downgraded to two stars. Good thinking AAA
We chose this hotel for it's proximity to the Philadelphia Art Museum...that is it's one redeeming quality.
