Embassy Suites Hotel Philadelphia Airport

9000 Bartram Avenue, Philadelphia, Pennsylvania, 19153, United States
#31 of 101 hotels in Philadelphia
Terrible (1.0 out of 5.0) 1 review
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Never Again

Terrible (1.0 of 5.0 stars)
by written on June 1, 2011

My husband travels frequently and regularly stays at Embassy Suites Hotels around the country. We have had very good experiences at other ES locations and expected a similar experience. Wow, were we ever wrong. Embassy Suites' Philadelphia Airport location was horrible. It started with a room that was less than well cleaned or stocked. The shower didn't drain and there were light bulbs burned out in the bathroom. These are things that Housekeeping should notice and report to maintenance. There were no room service menus or any info regarding area offerings in the room. When we called to request a menu we were told that somebody would bring us one shortly. An hour later we called again and were told that they were too busy to bring us a menu. Shockingly poor service and we should have known then not to order dinner as the food was inedible. To top it off, our dirty plates were still not picked up nearly 20 hours later. Forget the shuttle. We were told that they would pick us up from the train station within 10 minutes. 40 minutes later no shuttle showed up. After the third day we were told that we would be granted a room change per our request. We arrived back to the hotel after a 14 hour day to be told that they no longer had a room for us. Magically, after nearly an hour a room was "found". The rooms are complete with musty smelling ventilation, stained carpets, and leaky coffee makers. Not worth the price!

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Nearby Embassy Suites Hotel Philadelphia Airport

Embassy Suites Hotel Philadelphia Airport

We've found that other people looking for this hotel also know it by these names:

  • Embassy Suites Philadelphia
  • Philadelphia Embassy Suites

Address: 9000 Bartram Avenue, Philadelphia, Pennsylvania, 19153, United States

Amenities at Embassy Suites Hotel Philadelphia Airport

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Kitchenette
  • Suites
  • Continental Breakfast
  • Shuttle Service
  • Bar / Lounge

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