Hilton Philadelphia City Avenue

4200 City Avenue, Philadelphia, Pennsylvania, 19131, United States
#37 of 101 hotels in Philadelphia
Terrible (1.0 out of 5.0) 3 reviews
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Based on 451 reviews
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Value Score

Poor Value

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Terrible hotel - don't stay here!

Terrible (1.0 of 5.0 stars)
by written on August 22, 2011

I travel for business all the time and I'm a Silver Hilton Honors member. I have been a member for years and have always chosen to stay at Hilton's over other chains. I am not a super particular person and this is the first review for anything (food, hotel, etc.) that I have ever written.

I highly recommend that you do NOT stay in this hotel. First, the customer service is some of the worst I have ever experienced. I checked into the hotel for business and two hours later had a family emergency and needed to leave town. I had entered the room and placed my suitcase on the floor and left the hotel to go grocery shopping. I literally had not touched a thing in the room. When I asked to check out, the reps at the front desk told me that I would be charged for the night. I asked to speak with the manager and he made no accommodations. While I am completely aware that they have the right to charge me, it has always been my experience with Hilton's to make accommodations for those who frequent their hotels (I stay in Hilton's about 3 times a month for work). To make matters worse, the manager was rude and belittling.

In addition, the pictures you see in the photos here are much nicer than what you will experience. The hotel was dirty and the rooms were just ok. The area felt unsafe and it was farther from downtown (about 20 minutes with traffic) than I had hoped.

Not happy

Terrible (1.0 of 5.0 stars)
by written on April 5, 2010

I am very upset at Hilton - I am not asking to cancel a reservation, just change hotels, I am told by a cousin who lives there is in a bad area, has drive by shootings and car jacking, they wont let me change, I will NOT stay at another hilton property and will be posting on blogs, my facebook and emailing my friends to let them know of this unfortunate event

They kept my $250.00 but the internet is a wonderful thing and I will receive MORE than that in pleasure in telling others about this..........

Unique Quality: I am very upset at Hilton - I am not asking to cancel a reservation, just change hotels, I am told by a cousin who lives there is in a bad area, has drive by shootings and car jacking, they wont let me change, I will NOT stay at another hilton property and will be posting on blogs, my facebook and emailing my friends to let them know of this unfortunate event

They kept my $250.00 but the internet is a wonderful thing and I will receive MORE than that in pleasure in telling others about this..........

upset on how I was treated

Terrible (1.0 of 5.0 stars)
by written on April 3, 2010

I am very upset at Hilton - I am not asking to cancel a reservation, just change hotels, I am told by my a cousin who lives there is in a bad area, has drive by shootings and car jacking, they wont let me change, I will NOT stay at another hilton property and will be posting on blogs, my facebook and emailing my friends to let them know of this unfortunate event

They kept my $250.00 but the internet is a wonderful thing and I will receive MORE then that in pleasure in telling others about this..........

Unique Quality: I am very upset at Hilton - I am not asking to cancel a reservation, just change hotels, I am told by my a cousin who lives there is in a bad area, has drive by shootings and car jacking, they wont let me change, I will NOT stay at another hilton property and will be posting on blogs, my facebook and emailing my friends to let them know of this unfortunate event

They kept my $250.00 but the internet is a wonderful thing and I will receive MORE then that in pleasure in telling others about this..........

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Nearby Hilton Philadelphia City Avenue

Hilton Philadelphia City Avenue

We've found that other people looking for this hotel also know it by these names:

  • Philadelphia Hilton
  • Hilton Hotel Philadelphia
  • Hilton Philadelphia City Avenue Hotel Philadelphia

Address: 4200 City Avenue, Philadelphia, Pennsylvania, 19131, United States

Amenities at Hilton Philadelphia City Avenue

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Free High Speed Internet

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