Loews Philadelphia Hotel

4.5 out of 5 stars4.5 Stars

1200 Market Street, Philadelphia, Pennsylvania, 19107, United States

4 Reviews

Loews Philadelphia Hotel
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89%

Satisfaction Very Good
Excellent
47%
736
Very Good
31%
499
Average
10%
163
Poor
5%
86
Terrible
4%
73

Value Score Average Value

Similarly priced and rated as other 4.5 star hotels

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Good For Families
  • Families88
  • Couples81
  • Solo82
  • Business78
  • iam1wthee's Profile Photo

    Loews Philadelphia Hotel

    by

    The location was excellent. Buses stop in front of it, subway across the street, and in walking distance to most attractions. Customer service was good and the people were friendly and helpful.

    Unique Quality: lap pool, nice size gym
    great views in room and up on the 33rd floor

    They gave out free ice cream and icies when I was there in the summer

    Directions: Midtown

  • One of the best

    by

    This is one of my all-time favorites. Everything is just right: great furnishings including a room with beautiful unique decor and a wide-screen TV; good food; extremely friendly staff; nice central location; free refreshments in the lobby. The building is full of character but they haven't compromised on bringing it up-to-date. I can't wait to go back.

    Unique Quality: Excellent large gym facility, the best hotel gym I've used. Nice views of the city from the top floor.

  • feline01's Profile Photo

    A fine hotel in Center City

    by

    It was hard locating a hotel that would accomodate 2 large adults and 2 small toddlers. Many hotels offer 2 double beds as an option but our 3-year old twins are not old enough to sleep in a regular bed without some sort of protection and we really wanted a king-sized bed. The Loews not only offered a king-sized bed but also outlet covers. The service was impeccable and wonderful amenities including free use of the gym and indoor pool. The pool was a lap pool and on the small side but we had no problem using it. If you sign up for the Loews First program, free membership, you can select a free gift for the room. We selected fresh fruit and bottled water. They also left us chocolate chip cookies and milk for the kids and a bottle of wine for me and my husband. When we called to let them know we were vegan (do not eat any animal products), they were very apologetic and immediately removed those items from the room and provided us with more bottled water. I later read that the hotel allows pets as well. I think our cat might like to stay in Philly someday. She certainly enjoyed her NYC hotel stay.

    Unique Quality: Our room on the 19th floor was gorgeous. It was a corner room with 2 huge windows overlooking downtown Philly. I found a great deal on the hotel at www.gophila.com, stay one night and get the 2nd night free so the price worked out to be $175 a night. The room was extremely clean, something we do not normally encounter with hotel stays. The hotel provided free gifts for the kids upon check-in which kept them occupied for several days. The concierge was quite helpful as well. Our hotel package included free valet parking for the entire stay and you could take the car out during your stay which is unusual when free valet parking is offered. The hotel is right next door to the SEPTA offices so if public transportation is your thing, it was easy to obtain maps and schedules.

    Directions: Center City, corner of 12th and Market. 1 block down from Reading Terminal Market.

  • SmileyLeSa's Profile Photo

    National Historic Landmark

    by

    The Lowes Hotel in downtown Philadelphia is a National Historic Landmark as being the first modern skyscraper. The hotel is conveniently located near city hall, Readington Terminal Market and the Philadelphia Convention Center. The Liberty Bell is also within in walking distance at one mile.

    The rooms are small, but clean and service is friendly

More about Loews Philadelphia Hotel

Beware! You May Be Left Out In The Cold!

by TripAdvisor Member MarciaM

The worst experience I've ever had with a hotel! On March 10, I reserved three single rooms at the Loews Philadelphia through Hotels.com - $1200 was charged to our VISA card right away. The morning of our arrival date, I called the hotel to confirm the reservations, and they were confirmed by the Loews employee. We arrived at the Loews at 3:00 and was told "we have no rooms for you." I said "but you've had out $1,200 for six weeks" the clerk said "WE don't have it - Hotels.com has it." We begged, pleaded, reasoned and argued for an hour, but the "manager" behind the desk just kept saying "I understand" "I understand." To make a long horrible story short - the entire city was booked - apparently a conference of 20,000 math teachers was in town, and there wasn't a room to be had. The hotel they bumped us to was one hour away. We had to get up at 5:45 every morning to drive into the city to attend our seminar. The other hotel was nice and clean, but it had no restaurant, was on a 6-lane highway, and was out in the middle of Po-dunk Pennsylvania. We ran into other people we saw at the Loews lobby - apparently they "didn't have rooms" for 40 people that made reservations, and we were all given a different excuse. Some of the displaced guests arrived at the hotel at 11:00 am and were told their rooms weren't ready, come back at 3:00. These folks came back in four hours and were denied rooms! I guess the word "reservation" doesn't mean anything to the folks at Loews Hotel." BEWARE of the LOEWS PHILADELPHIA - you might end up sleeping out on the street!

okay but expect unexpected charges

by A TripAdvisor Member

We stayed at this hotel for one night liked the room and the staff was helpful and friendly. Only two problems to note the pool is a lap pool and to use it you have to pay 10 dollars a person.... For the price of the hotel you think you would be able to swim. The other thing was we were directed to the side parking lot by the front attendant it said loews parking lot. When we left we were charged $28 dollars for parking! The sign said visitors so we assumed it meant not guests.
Thank god we stayed only one night or the parking would have cost more then the hotel... live and learn ask the right questions. When I went to the desk about the charge they said hey we contract the lot you have to pay...

Loews exceeded expectations...

by TripAdvisor Member rsackmann

Booked at the Loews through Hotwire, didn't know what to expect. Have never stayed in Philly before so we were a little apprehensive, especially after reading some of these negative reviews on this site.

However, we couldn't have been happier with the entire experience. I called the hotel the night before our arrival to confirm our reservation, and the staff was very nice. The front desk person was also very warm and accomodating. The room was fantastic, well-appointed, with comfortable bed. Very clean bathroom. Didn't eat in the restaurant but had a few drinks in the very cool hotel bar.

I would highly recommend this hotel to anyone looking to stay in downtown Philadelphia. Easy walk to the historical sites and the newer financial district.

Beware Overbooking

by A TripAdvisor Member

We arrived at the hotel April 21st for a 3 night stay and were told there were no rooms, even though we had a confirmation number. We were sent to a Sleep Inn 1 hr- 1hr 40 min away in morning rush hour traffic. Not quite what we expected when we booked our room at the Loews. The staff was not friendly or accomodating to us. We waited almost an hour in line to be told there were no rooms.

We were told by the front service manager that it is their policy to overbook and that about 6 times a year they have to send guests to other hotels. We asked what good a confirmation number was, and they said it means we will find you a room somewhere for the night.

As other reviewers have said, there are also a lot of hidden charges we discovered, even though we didn't stay there. Hotel guests pay $28 per day for parking!

Cool hotel though stingy

by A TripAdvisor Member

Room was cool! Booked through Orbitz & was greatly pleased with amount paid for room. Was misled though seeing that pool & gym were at an extra charge. (Orbitz & hotel blame each other for this misconception.) Had to argue my way though after 10 mins, didn't have to pay extra charge. Hotel's right across from Hard Rock Cafe & within walking distance to everything. Would stay again if I found a good price.

Alleged Food Poisoning & Denial

by TripAdvisor Member newtomd

I stayed in the Loew's in February of 2004 and it was one of the most miserable, frustrating experiences of my life.I was part of a small conference that stayed in the hotel for two nights. Our group had all of our meals in the hotel with the exception of one meal. Well over half of our group became violently ill with symptoms that only a fool would deny was food poisoning. I honestly do not remember ever being that ill in my life.Similar symptoms were experienced by other groups who stayed in the hotel, several people were taken visit the emergency rooms, and it even made the local and national news.I understand that things happen and despite the best efforts some food borne bacteria can not be eliminated, but management of the hotel were absolutely irresponsible and rude in their handling of this matter. They denied any responsibility, offered no apologies and were reluctant to provide any information. I can't believe the lack of respect that they showed me and their complete lack of compassion for what I experience.The staff of the hotel even blatantly lied. When my wife initially called and spoke to the front desk they denied any knowledge of anyone even being sick at the hotel despite the fact it was on CNN news. I will never stay at another Loew's hotel and I will be as vocal as possible if ever given the opportunity to influence someone else's decision. Please heed my advice and do not stay at this pitiful excuse for a hotel. Do yourself a favor and if you are in Philly stay somewhere nice like the Rittenhouse or Sofitel. If you do not listen to my plea and actually stay here, please do not eat or drink anything. You could regret it !!!

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 Loews Philadelphia Hotel

We've found that other people looking for this hotel also know it by these names:

Lowes Philadelphia
Loews Hotel Philadelphia
Philadelphia Loews

Address: 1200 Market Street, Philadelphia, Pennsylvania, 19107, United States