Sheraton Philadelphia City Center Hotel, Philadelphia, PA - Reviews and Hotel Information

My company just held a conference here, and our experience was terrible. Our employees had numerous check-in problems (e.g., key cards didn't work, people given keys to the wrong rooms [several of our employees walked in on strangers], at least one person was not booked for the whole three days [i.e., she had no place to sleep on the third night], etc.). Hotel staff were rude whenever we reported any problems. Many of the rooms had dirty towels on the floor when we arrived. At least one welcome basket (for executives) was sent to the wrong room. Room equipment was substandard or hazardous (e.g., numerous hair dryers didn't work, one of our employees found broken glass in the bottom of his coffee pot, etc.). The hotel double booked one of our conference rooms, so we had to share it with another company. On the night of the big social event, Franklin Wyndham was supposed to provide shuttle service to the restaurant every fifteen minutes. The first shuttle left right on time, but the next shuttle didn't show up for an hour and a half. Overall, it was a terrible hotel experience.

Sheraton Philadelphia City Center Hotel, Philadelphia

Sheraton Philadelphia City Center Hotel

Philadelphia Hotels