Pearls of Newport

41 Pelham St., Newport, Rhode Island, 02840, United States
#14 of 85 hotels in Newport
Terrible (1.0 out of 5.0) 1 review
TripAdvisor Traveler Rating
Based on 214 reviews
Enter dates for best prices
Compare best prices from top travel partners
Booking.com Priceline
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

unprofessional and a nightmare to deal with

Terrible (1.0 of 5.0 stars)
by written on September 24, 2012

The Pearl's fine and in a great location, so I've got nothing against it. Ray, however is a nightmare to deal with. Unless there is something in it for him, he will do nothing for you. He won't even return calls or acknowledge emails after you have paid. Just a
maddening experience. I rented out the entire place for five days, paying a large amount of money, and was treated like crap in return.

No answering the phone. No returned calls, emails, nothing. If he ever accidently answered his phone, he was always in a meeting, but would call me right back. Not once did he. All I ever got was BS excuses. Once he answered his cell phone and told me "Ray's not there". Once I called the main number, asked for Ray, heard him say "hello", then heard him and the other guy murmuring in the background for a bit before I was put on hold. They then told me his truck wasn't in the driveway, but he'd call me back, which he did not. Through email, I kept asking him for the details of what I had rented, but couldn't even get that.

You would think that a man his age who runs his own business would treat a paying customer better than this. I still have business with him, but three weeks later and the treatment is the same.

The Pearl is ok, but life is too short to risk dealing with this sort of thing and there are tons of great places in Newport, so I say try them. Try the Black Duck across the street. When Ray wasn't answering, I called them to make sure the Pearl was still in business. They were super nice and professional. Wish we had gone
there in the first place.

Nearby Pearls of Newport

Pearls of Newport

We've found that other people looking for this hotel also know it by these names:

  • Pearls Of Newport Hotel Newport

Address: 41 Pelham St., Newport, Rhode Island, 02840, United States

Amenities at Pearls of Newport

  • Room Service
  • Fitness Center
  • Free Parking
  • Pets Allowed
  • Continental Breakfast
  • Suites

Newport Travel Forum

Need advice about Newport, Rhode Island? Visit the Travel Forum for Newport and ask our Answer Gurus.

Latest Newport hotel reviews

Sea View Inn
Pleasant (2.5 out of 5.0) 2 Reviews
Hyatt Regency Newport
Excellent (4.5 out of 5.0) 1 Review
Hotel Viking
Very Good (3.5 out of 5.0) 5 Reviews
Adele Turner Inn
Excellent (4.5 out of 5.0) 1 Review
Castle Hill Inn and Resort
Good (3.0 out of 5.0) 2 Reviews
Admiral Fitzroy Inn
Great (4.0 out of 5.0) 1 Review
Hampton Inn & Suites
Great (4.0 out of 5.0) 2 Reviews
 
Explore Deeper into Newport
Rosecliff
Things to Do
The Mansions
Things to Do
Washington Square Historic District
Things to Do
Fort Adams
Things to Do
Chateau Sur Mer
Things to Do
The Elms
Things to Do
Michael Hayes
Shopping
Black Pearl
Restaurants
Brick Market Place
Shopping
Newport Candle Company
Shopping
Griswold's Tavern
Restaurants
Brick Alley Pub & Restaurant
Restaurants
Cafe Zelda
Restaurants
Cooke House Restaurant
Restaurants
Gaslamp Grille
Restaurants
Country Kettle Fudge
Shopping
Bus or Car
Transportation
Express
Shopping
The Sail Loft
Shopping
Clarke Cooke House
Nightlife
Buskers
Nightlife
Cafe Zelda
Nightlife
Fastnet Pub
Nightlife
Sidewalks
Warnings and Dangers
Disgusted with the Service.
Shopping
Walking
Transportation
Newport Restaurant Week
Things to Do
Most Shopping is here
Shopping
An Incredible Anniversary Dinner
Restaurants
Great Mussels and Oysters
Restaurants
Never Again!
Restaurants
Neighborhood pub
Nightlife
Forgotten Items
Shopping
Bracelet Shopping
Shopping
Beer and an Oyster
Nightlife
Newport when it Snows
Warnings and Dangers
Drinks are good...food, so, so
Restaurants
Great Italian Food
Restaurants
Wonderful place for dinner
Restaurants
Enjoying our Sunday Brunch
Restaurants