Pearls of Newport

41 Pelham St., Newport, Rhode Island, 02840, United States
#13
Rank 13 of 85 hotels
in Newport
Terrible (1.0 out of 5.0) 1 review
Write a Review
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

unprofessional and a nightmare to deal with

Terrible (1.0 of 5.0 stars)
by written on September 24, 2012

The Pearl's fine and in a great location, so I've got nothing against it. Ray, however is a nightmare to deal with. Unless there is something in it for him, he will do nothing for you. He won't even return calls or acknowledge emails after you have paid. Just a
maddening experience. I rented out the entire place for five days, paying a large amount of money, and was treated like crap in return.

No answering the phone. No returned calls, emails, nothing. If he ever accidently answered his phone, he was always in a meeting, but would call me right back. Not once did he. All I ever got was BS excuses. Once he answered his cell phone and told me "Ray's not there". Once I called the main number, asked for Ray, heard him say "hello", then heard him and the other guy murmuring in the background for a bit before I was put on hold. They then told me his truck wasn't in the driveway, but he'd call me back, which he did not. Through email, I kept asking him for the details of what I had rented, but couldn't even get that.

You would think that a man his age who runs his own business would treat a paying customer better than this. I still have business with him, but three weeks later and the treatment is the same.

The Pearl is ok, but life is too short to risk dealing with this sort of thing and there are tons of great places in Newport, so I say try them. Try the Black Duck across the street. When Ray wasn't answering, I called them to make sure the Pearl was still in business. They were super nice and professional. Wish we had gone
there in the first place.

Nearby Pearls of Newport

Pearls of Newport

We've found that other people looking for this hotel also know it by these names:

  • Pearls Of Newport Hotel Newport

Address: 41 Pelham St., Newport, Rhode Island, 02840, United States

Amenities at Pearls of Newport

  • Room Service
  • Fitness Center
  • Free Parking
  • Pets Allowed
  • Continental Breakfast
  • Suites

Newport Travel Forum

Need advice about Newport, Rhode Island? Visit the Travel Forum for Newport and ask our Answer Gurus.

Latest Newport hotel reviews

Sea View Inn
Pleasant (2.5 out of 5.0) 2 Reviews
Hyatt Regency Newport
Excellent (4.5 out of 5.0) 1 Review
Hotel Viking
Very Good (3.5 out of 5.0) 5 Reviews
Adele Turner Inn
Excellent (4.5 out of 5.0) 1 Review
Castle Hill Inn and Resort
Terrible (1.0 out of 5.0) 1 Review
Admiral Fitzroy Inn
Great (4.0 out of 5.0) 1 Review
Hampton Inn & Suites
Great (4.0 out of 5.0) 2 Reviews
 
Explore Deeper into Newport
Rosecliff
Things to Do
Fort Adams
Things to Do
The Elms
Things to Do
The Mansions
Things to Do
Old Stone Mill
Things to Do
International Tennis Hall of Fame
Things to Do
Kilwin's Chocolate & Ice Cream
Restaurants
Red Parrot
Restaurants
Black Pearl
Restaurants
Brick Market Place
Shopping
Newport Candle Company
Shopping
Rhode Island Quahog Co. - CLOSED
Restaurants
The Sail Loft
Shopping
Vincent's on the Pier
Restaurants
Michael Hayes
Shopping
Cafe Zelda
Restaurants
Beach Party Swimwear
Shopping
Yankee Candle
Shopping
Five33 Lounge
Nightlife
Walking
Transportation
Cafe Zelda
Nightlife
Buskers
Nightlife
Drinking and Driving
Warnings and Dangers
See the International Tennis Hall of Fame & Museum
Things to Do
Oldest Contnuously Operating Library in the U.S.
Things to Do
The Eisenhower House
Things to Do
Inside Fort Adams
Things to Do
Military Equipment
Things to Do
Fort Adams State Park
Things to Do
Displays Inside Visitors Center
Things to Do
Ambassador John L. Loeb Jr. Visitors Center
Things to Do
Touro Synagogue NHS
Things to Do
Newport Welcome Center
Things to Do
Newport
Things to Do
Great Seafood
Restaurants
Great Slow Cooked BBQ
Restaurants
Very unprofessional
Restaurants
Drinks and some Dessert
Nightlife
Yesterday's
Restaurants
The Elms
Things to Do