More about The Chanler at Cliff Walk
A Romantic Dinner for Two
by cjg1 about The Spiced Pear
We were staying at the Chanler at Cliff Walk and had head about the great food at this resturant. We caled for reservations and received a 7pm seating on Saturday. It was perfect since we arrived on Friday early afternoon. After a long day of sightseeing and fun we made out way back to the hotel to freshen up for dinner. We arrived about ten minutes early but were seated immediately at a nice table for two by the fireplace. Our waiter handed us menus as well as a wine list. The room was very cozy and warm with beautiful decor and furnishings. We decided to have a bottle of champagne to drink and ordered our appetizers and entrees. Liz orderd the caesar salad and the scallops for an entree. I decided on the tuna and the lamb as an entree. The dinner was incredible and the food was so flavorful and presented beautifully. The fireplace was a great addition to the room and we kept toasty warm during our meal. We did manage to find room for dessert and Liz had a chocolate truffle cake and I had the cheesecake.
The service here was so attentive and the atmosphere was perfect for a romantic dinner. It was also perfect that we were staying on site, so right upstairs we went with the remainder of our champagne. My favorite part of the meal was the lamb. It was cooked perfectly and the suace was delicious. The cheesecake was also very good and creamy; not heavy. Liz loved her scallops which is one of her favorite things to eat. Her chocolate truffle cake was very good and I managed to steal a forkful.
A great experience in every way
by A TripAdvisor Member
My Mom and I take a girl's weekend every year and this year we chose Newport and the Chanler as our destination. I am so glad we did! We had an incredible time and the hotel and its gracious, helpful and friendly staff were part of the reason we did. Our room was luxurious - with a wonderfully comfortable bed, huge jacuzzi tub, three flat screen TVs and a spacious sittiing area. And unlike many B&Bs, the Chanler is beautifully decorated - thoughtful attention to details and full of understated elegance. We ate in the Spiced Pear restaurant the first night and had a terrific meal and a very good wine recommendation. Breakfast at the Chanler was also a highlight each morning. And it is worth mentioning again, the service was impeccable. We were treated like royalty and we relished every minute of this weekend escape from reality. I would love to return - maybe next time with my husband.
Perfect hideaway
by A TripAdvisor Member
I visited the Chanler for just one night but was impressed with every minute -- I felt like I had been away for a week. As a regular traveler, The Chanler was a breath of fresh air! The setting is perfect. We had a spectacular view and the location in Newport is convenient without sacrificing privacy. The staff was so friendly, even accommodating us as we moved our breakfast outdoors mid-meal to better enjoy the weather. Our room was cozy with a lot of personality; each detail had been taken care of and I really appreciated how much effort they put into making us feel at home, from the turndown service to the breakfast in bed. Finally, I'll remember our meal there, at the Spiced Pear for a long time, it competed with any 5-star restaurant I've been to here in New York.
Just Lovely
by TripAdvisor Member parkernyc
We just returned from an anniversary celebration weekend at The Chanler. It was beautiful and met all of our expectations. We had a difficult time deciding where to stay and considered Castle Hill. We were thrilled with our decision. The Chanler is in a wonderful location and we walked into town and on the Cliff Walk to the Breakers mansion. We did have brunch on Sunday at Castle Hill (it was packed, lots of kids running around, busy buffet) and it looked very nice. However, it's pretty isolated and not within walking distance of anything. The Chanler was right on the water and close enough to everything but yet not set too far away and also not in the middle of loud, crowded streets. You really feel like you are staying at one of the mansions! The hotel is pricey and the rooms are definitely small. We stayed in the Greek Revival room on the second floor and although it was a little tight- we loved the decor, the bed was heaven and the deck (while not quite as private as listed on the website- it was spilt from the expansive deck off of the Louis XVI room by flower pots) was the best part. We ate breakfast (the complimentary breakfast was excellent) on the terrace overlooking the water and it was perfect! We did see a couple of the other rooms on the third floor and they were small as well. The service was wonderful and all of the staff friendly and helpful with directions, recommendations, and transportation to dinner. There was always someone available to help with our bags and park the car. It feels both old and new (renovations done very tastefully with beautiful decor and high tech tvs, etc.) at the same time. We would highly recommend both a weekend in Newport as well as The Chanler- it's a lovely, elegant boutique hotel.
yikes...dont do it...Save your money...go to castle hill
by A TripAdvisor Member
this was our second time staying at the chanler and boy has it changed. not only will we never stay there again we will be sure to tell others to do the same. the days are long gone of chef hamilton and and the amazing managment staff as well as the waitstaff. from the hotel stand point a few new faces, and a few we remember from our last stay. nonetheless it is aparent that the staff is not happy being there, and even more eviden that they do not even get along. we spent the beautiful weekend roaming around town and walking into the beautiful shops and resturants. the locals were fully aware of the terrible times that the chanler and resturant have been facing and filled us in on the news. it is unfortunate that such changes have taken place in what used to be a wonderful romantic hideaway. it was a wonderful weekend weather wise and we felt for our money we should have stayed somewhere eles where they try not to be so stuffy and act professional. it is clear as it is heartbreaking that the staff at this establishment is unskilled and there to make a quick buck. from the hotel through the resturant my wife and i would like to ask..."what happened?" we will not recommend this property and from talking to others staying there and locals in newport either will they.
Pure Disappointment
by TripAdvisor Member VIPLifestyle
My husband and I just returned from our New Year's Eve stay at The Chanler. We were first time visitors to Newport, and we decided to make sure we didn't take any chances on our hotel stay. We booked a room at $750.00 a night at the Chanler. We were told several times the room was exquisite. At $750.00 a night, we expected nothing less. When asked for a description of the room we were instructed to look at the one photo on the website. Limited details were given about the room. We called one evening ready to book the room, and a gentleman wasn't able to do so. He didn't know how to access the availability or run our credit card to reserve the room. Our drive to Newport was done with ease. We were excited about our stay...when we arrived at the Chanler; we were impressed by the structure and location. It is situated on a beautiful cliff, overlooking the ocean. It was a smaller version, of Oheka Castle in New York, where we had our dream wedding. We saw a sign that specified there was valet parking....so we sat in our car, for several minutes. Since no one appeared, we drove it to the parking lot ourselves. As we entered the hotel...we were greeted by a woman who escorted us to our room. Our room was on the third floor and there were no elevators. The woman, who was taking us, was out of breath and beads of sweat were forming on her forehead. She was panting as she tried to figure out how to adjust the gas fireplace. The room was smaller than we imagined. The bathroom was beautiful, however, there were no exhaust fans....poor lighting, and no makeup mirror. At 750.00 a night, I wanted to be able to see how my makeup looked lol! I couldn't locate the hair dryer. The Jacuzzi bath was lovely however; I am accustomed to luxury hotels providing bath salts and other bathing toiletries. Our dinner reservations were early, as the hotel said; they couldn't provide us with anything later. We ate at the Spiced Pear Restaurant. We were seated in an empty dining room with our backs directly facing a heated gas fireplace. I asked if we could be moved and placed where we wouldn't have to be sweating. We were given a menu, which included three courses. On the web, it spoke about an 8 course meal. We figured it was New Year's Eve and perhaps tonight's menu was different. There was no price on the menu. We had no idea how much our dinner was going to cost. My husband and I dine out regularly; we are quite familiar with fine dining, and chef's tasting menus. The menu was limited, a choice of two appetizers, three entrees and few desserts. We ordered the caviar supplement at 65.00 each, as well. Our dinner experience was over in 45 minutes...the portions were bite sized, with two glasses of wine, our total was $340.00. We laughed because we thought our New Year’s Eve dinner would be more of dining experience, rather than a "fast food" meal. The food was tasty, but just did not meet our expectations. As we were finishing dessert, we heard a couple ordering items that weren't offered to us. My husband asked the waiter and he explained that our dinner seating was only offered three courses, the second seating are offered five courses and the last seating 8 courses. We as guests were never told that. We booked the room and specified that we wanted to eat at the Spiced Pear and wanted to be assured a reservation. We were given one but never told that it was a limited menu. We told the waiter that we did not receive that information and he merely shrugged and told us to have a good evening. When we left the restaurant, the young lady who booked our room, asked how our dinner was. My husband explained how she didn't tell us that our menu was limited and we weren't being offered the same menu as described on the internet. She said, "Oh I understand" and turned to speak to other guests. We were done with dinner by 7 pm. and staying up until midnight. We had very little to eat and decided to call for room service at 10 pm. We ended up with another dinner….which was “cold”. The staff is inexperienced, and disinterested in meeting the needs of its guests. We will not be returning to the Chanler or recommending them to our friends. If you spend $750.00 a night on a hotel room, and $450.00 in food, you should at least be thanked for being a guest. We left the next morning, carrying our own bags to the car. No one asked how our stay was, just smiled, held the door and mumbled, “Have a good day”.
The worst new luxury hotel in the word
by A TripAdvisor Member
We have never been so SHOCKED but such horrible service and attitude in a hotel. After traveling the world staying in numerous luxury hotels we have never been treated so badly as we were this Thanksgiving weekend. After a short drive from NYC - we were so excited to arrive at the Chanler - the look and design are perfect - stunning - it quickly turns ugly once service is needed. Everything is a problem - requesting oysters from the room service menu to consume at the bar was like asking to move the hotel to Paris - even though the kitchen is the located across from the bar - this was just the beginning of small requestes which were turned into the most dramatic experience. I will not bore you with all of them. The food was always served cold and at OUTRAGEOUS prices - the prices would not be an issue if it were justified - not even close.
I will not go into every detail were the service was laking but will give you the topper - not being informed this is a non smoking property - being a non smoker - it never occured to us to ask since it but after the holiday meal we retired to our room and lit two cigarettes - one each - the phone rang immediatly and we were informed if we smoke we will be charged $200 to clean the room - of couse we immediately put out our cigarettes - again being that we are not smokers it was not so important. Two days later - at check out - we noticed a charge of $200 smoking charge on the bill - it was removed once we explained the situation until we arrived home to receive a message the charge would stand. Please undersatnd - if we were smokers I would accept this - but we are not and I hardly doubt two cigaettes with the windows open in the period of three days caused the room to smell of smoke. I am left with the impression the hotel is really hurting for money if they go to these extremes.
I have left several messages for the manager of the hotel - after one week we have still not received a returned call. I have never felt so robbed and personally insulted - to the point of loosing sleep thinking about all the horrible attitude and service we encountered.
Upon leaving we stayed at the increadable XV Beacon in Boston - our 8th visit - every detail perfect - the management of the Chanler should stay at some real lux hotels and learn how important service is - and how to conduct service - with pleasure. It does not matter if you have a beautful hotel - if the spirit and feeling of the staff are horrible - it turns very ugly very very quickly. One should never be left with this feeling after a hotel visit. If you enjoyed being robbed - run don't walk.
Amazing food and views, small room
by TripAdvisor Member susannemc
My husband and I booked the New Years eve package at the chanler. It included two nights stay, breakfast both mornings and reservations for the late seating dinner and an 8 course tasting menu that night. I booked this about one month in advance.
We checked in and were offered champagne - lovely - as we waited for our room to be ready. Valet service was provided and our bags brought to our room. Erica at the front desk was very helpful and suggested and booked a dinner reservation for us for the night before new years eve.
Our room was the natucket, one of the ocean front villas. These are the most expensive rooms in the summer, we were told. It has a hot tub and sauna on a terrace patio. Once upstairs, there is a nice size deck with chairs, etc. The room itself was very small. A great big bed, little fireplace, mini - wet bar area, small closet. The bathroom was amazing... jacuzzi tub with nice bath amenities, heated floor and big shower with 4 shower-heads! The room was very cozy... but it always felt cramped. I suppose in the summer, when you can spend time on the deck area, it would feel larger. But, my husband and I agreed when we return we will opt for a larger room over the ocean-front deck. The view from this room is amazing... and if you don't mind cozy, it is a great, private spot.
Breakfast both mornings at the Spiced Pear was fantastic... a small, gourmet menu, but the food was delicous and the service unobtrusive but attentive.
The night we went to have dinner in town, Erica arranged for the hotel car to take us. This was such a nice touch... no charge and door to door service. Our driver gave us great suggestions about what to do in newport. We felt well-cared for.
The new year's eve dinner was spectacular... we had the late seating with an 8-course tasting menu. The food and service, again, just fantastic.
We paid a lot for these two nights... all in all with the extra wine-pairing at dinner and the package rate I think we paid around $1600. But, it was a very special place and we will return. Our only wish was for a bigger room...
While yes the staff at this hotel is young, as mentioned in other write-ups, one might expect this in a resort town. But, my husband and I agreed that they were all very good. Especially our waiter on new years eve... we ordered the wine pairing with our -courses - he knew so much about each wine we had and how it would work with the food. We were very impressed with his knowledge of wine and the service we were provided.
good rooms Great restaurant
by A TripAdvisor Member
Our stay was very nice mostly due to the beautiful room with private courtyard and view of the beach. The dinner we had in the Spiced Pear as part of the package was the best part of our trip. Great service and the food was out of this world.
Small room, horrible service, high prices!
by TripAdvisor Member Geeter
We recently stayed at this hotel and found the service to be lacking in every way. They advertise valet parking and no one helps you when you arrive. Then if you ask about it they have attitudes. The room was small. The food was ok but for the price you would expect incredible. Sorry I have had better meals for half the price. The price was too much for what you received or didnt receive. The inn had a nice location but I felt it was a little too contrived. We would not return.
Photos
The Cliff Walk, Newport, RI
View of Mansion from the Cliff Walk, Newport, RI
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