This is a great hotel located in a fairly new building. Besides having an excellent location in downtown Providence it is also attached to the Providence Convention Center and the Providence Place Mall via sky bridge. The rooms were very nice; average size, clean and in good condition. Good bathrooms, a very comfortable bed and free internet were all a plus. A good hotel for any occasion.
Worst hotel ever
Pulled into the front drive nobody greeted me, the valet attendant stood there leaning against the wall talking in a circle with the rest of the attendants laughing and talking. NOT a good impression.
My room wasn't ready until 5pm. I waited in the lobby until then. I got a free drink. Big Whoop!
HAIR all over the bathroom floor!! waited 30 minutes for someone to clean it.
The was a fire alarm in the middle of the night and I was up on the 23rd floor. I called downstairs and didn't receive an answer after 30rings so I walked down since the elevators didn't work. I ended up in some alley behind the hotel with nobody to direct me where to go!! Rediculous and Unorganized!
Connection to the mall brings in the public. Loud kids all day long screaming and swearing in the lobby. I feel very unsafe when every 10 minutes it looks like gangs are walking through the hotel.
All this in one day, I stayed for 3 and it didn't get any better!! I would rather commute from Boston Hotels to Providence than stay there again!!!
A brief but nice stay...
We enjoyed an overnight at the Westin in order to shop at the attached Providence Place and to enjoy a dinner at Camille's on Federal Hill. Only complaint is slow service in the bar, but it really didn't matter. Room was spotless, and we had a nice stay.
the jewel in the Westin crown
My wife and I decided to celebrate our five year anniversary with dinner, a show, and an overnight stay at a hotel in Providence. Everyone told me to stay at the Westin. It was a little pricy, but my wife is worth it.
We checked in at 8pm and were greeted by Craig who kept cracking jokes with us. I asked earlier for a high floor with a view and the girl told me that they were doing construction so the views were not that good.
Craig gave us room 1909, be aware the hotel is a big one. Upon entering our room, it was clean and nice and a decent size. Upon looking out the window we had a beautiful view of the Providence capital building and the mall and other buildings of interest.
Everything was perfect and the bed was AWESOME and the shower was AWESOME too.
I stayed in a Westin in Beverly Hills, but this one topped it. I will DEFINATLY stay here again and again!
Wowee---2nd time there, worse than 1st visit!
I also wrote the last review from my visit 11/18 and now this one from 12/4-5. Again, as a Starwoods member, I've got to say "what happened?" I stay at Starwood hotels along with many other comparable hotels in my business and personal travels.
This second time, I was given a standard room after my last visit garnered me a junior studio. I attribute this to the fact that I asked three times (at booking, at check-in, and during stay) to have my Starwoods number added to my account. When I checked out, the folio stated "if you had been a Starwoods customer, you would have received XXXXXpoints". I was very frustrated and left a message (since no one was available to take my call) that for some reason my Starwoods membership number wasn't able to be added to my stay.
So--back to the review: the front desk attendant was very eager to put a smile on my face and asked what he could do to make my stay enjoyable---to which I answered (after 14 hours of stop/start travel to get there) sleep, I just wanted sleep. So, he said---'enjoy' that in our Heavenly bed. I walk myself up to my room and put on my jammies and hit the hay only to be woken up by the housekeeping staff who was yelling down the hall to another housekeeper about something she thought was important. They continued to banter back and forth, cleaning the rooms around me and making a pretty darn good ruckus, for more than an hour. After tossing and turning, I finally walked over to the door to watch the housekeeper talking to another employee wearing a front desk or service jacket. This person proceeded to tell the housekeeper about something she had 'stolen' from a guest. I cannot even tell you how shocked I was and I'm definitely not the type of person/traveler that would fabricate this stuff. Standing there with my jaw half on the ground, I finally said "could you please be quiet---I'm trying to get some rest". At this point, the jacketed staffer said "I've gotta go" and the housekeeper went back to her work.
About 20 minutes later, she started bantering back and forth with another staff person so I called the guest services desk and asked if we could please deal with this issue. I walked over to the door and saw the whole thing play out on through the peep hole when they got the call on their walkie-talkie/nextel and she started whispering and pointing to my door. I felt like a 5 year old and then wandered back to my bed. When I later ventured out onto the floor to go to dinner, I noticed a sign I hadn't seen previously stating "Starwood Preferred Guest" floor. Funny, not only did I get put on their Starwood floor, I got an average room compared to my last visit of Junior Suite, I had issues with noise, and couldn't get my Starwood number added to my account. What could I have done differently?
So, after rising from my nap, I went to the Agora restaurant and bar. What a wonderful experience to make up for my room and accomodations! I had a really relaxing and service-oriented experience there! They were very attentive, the food very good, and prices affordable. I had a very positive experience there only to go back to my room with a 1+ inch space underneath the door which did not limit noise.
In the end, I ended up putting towels on the floor by the door to mask the outside noise. Not surprisingly, I woke up the next morning to the sound of the pile-driver noise at 6:30 A.M. when it started pumping out that annoying 'boom boom boom' from the construction of the Westin residence locations. Given that this was my second stay, I learned about the construction from the front desk at check-in. You'd think they'd warn about the noise/construction to avoid situations like my first visit thinking "what the heck!" at such an early hour of the day. Needless to say, its hard to balance a $200+/night with 6:30 a.m. construction noise along with the fact that the room offers nothing special. I actually kept track---there were 7 sirens that went off during the day/evening before I left for the restaurant in the hotel. I was stunned as I didn't think Providence was a crime-oriented town.
Bottom line----I've have better experience at other Westin locations in other cities. After two extended stays at this one, I've got to tell you to stay somewhere else. You should check out the Agora restaurant for good food/service, but the rooms are just 'okay' and the rest of the experience far below par. If you'd like to discuss personally, please send an email.