More about Park Lane Hotel And Suites
Beautiful and roomy, with a great hot breakfast buffet
by TripAdvisor Member ASUtennismom
I was thrilled with how nice this suite was. Our suite had a King bed and a corner fireplace. What a nice romantic touch. The kitchen had a minimal amount of cooking utensils, enough for a short time. If you plan on staying a while and cooking you might need to ask for more. Our garbage disposal did not work but they sent a repairman right away. The hot breakfast buffet was great. They had a make your own waffle station with syrup and fruit. Eggs, pancakes, biscuits and sausage or sausage gravy were available everyday along with the typical cereals, bagels, donuts, coffee, fruit, juice, etc. It was far above average both in taste and offerings. The maid changed the sheets so fast my husband did not know what she was doing. This was after only 1 day. When she came the 2nd day prepared to change them again, we told her to just leave them. Each unit is furnished with a sleeper loveseat and a matching chair. Pretty comfortable for hotel furniture. The biggest disappointment was in the bathroom. There was very little counter space to set cosmetics, etc. They also offer a shuttle to the beach . Overall it is a wonderful, clean place to stay in a great location!
Never again
by TripAdvisor Member weluv2trvl_1
We returned to Hilton Head after staying in Savannah a couple of nights. We didn't get time to do everything we wanted to do the previous week and were so pleasently surprised by Hilton Head last time, so we came back. Tripadvisor reviews didn't lead us astray last time so we tried it again. We also could not get in where we stayed last time, so we stayed here. What a huge mistake. We were very disappointed. The hotel and rooms (and the lobby which should have given it away) smelled of mold and mildew. The bed was old and not comfortable at all and the breakfast was poorly run. We had to ask for things several times and it took forever for us to get even a cup of coffee. While standing there we talked to others who were there and had been put in an area that was being painted and smelled bad there as well. The hotel is older and needs serious remodeling. I think I know why it is not a Residence Inn anymore. What a huge disappointment. We will always stay with our first choice or not stay at all anymore. Staying with name brand hotels at least assures you that some standards will be followed. Not at this hotel.
Wonderful Vacation Stay
by TripAdvisor Member terris37
My family stayed for 5 days 4 nights for my sons graduation from the US Marines at Parris Island. We had a wonderful and perfect vacation. I can not compliment them enough on the service. Very nice clean rooms, great prices, and very hospitable. Breakfast was always wonderful and they had a great selection to choose from. It was close to all the surrounding areas that we had chosen for our vacation(Georgia and Charleston SC). I would highly recommend a stay here and we look forward to staying here again real soon.
Not Happy At Park Lane
by TripAdvisor Member HHIloverOhio
We visited for a timeshare presentation and have been used to Gold Crown RCI timeshares. This hotel is definitely not up to this standard. It looks nice from the outside, but ... We were told they were remodeling but obviously our room had not been done yet. The furniture and carpeting was old. The toilet leaked from the tank. They were having problems with their phone system. Family calling us could not get through or leave a message. When speaking with the front desk, they tried leaving messages and they were promised they would be delivered but they were not. Also, service staff does not speak English and when they were told "no service" they kept knocking and disturbing. They also used the pool area to go back and forth, banging gates and clanging carts right outside our patio door. When complaints were filed with management, apologies were made but they acted as if we were making up the problems. Got the run around and this is terrible customer service. Would never stay here again!!!!
Park Lane Hotel and Suites, wonderful place to stay
by TripAdvisor Member stardancer52
The Park Lane Hotel and Suites on Hilton Head Island is probably one of the islands "best kept secrects". The hotel setting is quiet but not far from the best beaches, shopping, or dining on the island. All of the rooms have full size kitchens, fire places, and ours was a loft room with our bedroom upstairs-
So nice not to have to live in the bedroom for the entire vacation! We have rented several villas on the island, nice but you still have to keep them clean. At the Park Lane we had the same feeling of not being in a hotel but a home, the choice of eating in or going out but no one had to clean! And, every morning we could go down to a breakfast buffet. This hotel is also pet-friendly, that is very hard to find and still be at a nice hotel.
The entire staff was friendly and helpful, we enjoyed chatting with them every morning. The room rates are great, at some of the hotels on Hilton Head you pay just for their big name.
Quiet, comfortable, relaxing, we enjoyed the visit very much and will remember the name Park Lane Hotel and Suites next time we visit Hilton Head!
Poor Management!!!!
by TripAdvisor Member MarineDadOhio
We flew from Ohio and stayed here since we had a relative graduating from Parris Island. The stay was ok and they were re-doing the lobby area so that was a plus that they are improving the property. The downfall however was an incident that my family and I witnessed. We saw a manager (male) verbally abusing the girl working the front desk right in the lobby area where everyone could see.
This was simple terrible and horrific experience and based on what we overheard I would not be surprised if the girl went ahead and filed a sexual harrassment case or something.
The management there need to be more professional in there standards and the way they treat employees. It did not leave a good impression on us. I am sure other guests will be sending reviews on this as we were not the only ones to witness it. Will never go back to this place.
good value for the money
by TripAdvisor Member mark4488
The rooms were ok but the hotel is doing upgrades from what i understand,they have a nice hot breakfast everymorning .most of the staff seemed very nice and had not problems gettiing what we needed.they also had free shuttle service to the beach that i thought was nice since we didnt have to look for parking.And the bus driver was very friendly and gave us some good ideas on places to see in hiltonhead.we would come back again it was worth the stay.
Nice hotel suite and hot breakfast
by TripAdvisor Member burgett1034
If you are used to staying in hotels, then this will be a decent stay. If you are used to 1 or 2 BR condos, then you will be disappointed.
We stayed for 3 nights in a hotel suite, which was one room with 2 double beds and a fold out couch, a sitting chair, a full kitchen (full fridge, microwave, full oven, dishwasher), small dining table, and a full bathroom. Room cleanliness was ok, could've been better. The furnishings and decor were a little out-dated, but it appears that the hotel is under new ownership and trying to make improvements.
The pool was heated and was nice (chairs, tables with umbrellas, and towels provided). The breakfast was nice, too, with hot food. There are two tennis courts and a portable basketball hoop. There is a walking/bike trail but it runs along the main drag (rt. 278), which is a 4-lane road, and not very "scenic" unless you walk a ways toward the beach.
The management staff were helpful, professional, and courteous. The house-keeping and breakfast staff did not speak english, and were not helpful.
Good Luxuary
by TripAdvisor Member 4realguy
I went to this hotel while on spring break with my wife and two young kids. The place was very nice with a very friendly and professional staff. The pool was heated and very nice. The jacuzzi is very large and hot. They were doing rehab and was not serving breakfast at the time. Thanks to the full kitchen, I made breakfast for my family every morning. There is a very small playground, but decent for my kids to want to play at everyday. The tennis courts (2) are nice and professional. It was good excercise for me and my wife. There is a basketball hoop out there that we did not use. They provided what was needed to play. The room was nice size and the mattress was soft. Everything was very clean as well. The maid did an awesome job throughout our stay. This place has nice rooms and I highly recommend it.
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