Caravelle Resort, Myrtle Beach, SC - Reviews and Hotel Information

my family vacationed at the Caravelle for at least four years. This year (August 2009) we arrived to find we were given a room with a lot less square footage than we usually get, on the very same floor we usually stay on. We complained and thought all would be back to normal when we were given another room on the same floor. However, the mattresses in the new room were very hard and thin. When I complained to the front desk, they were less than helpful and told me most of the unit's are individually owned and I had no recourse for dealing with the "firm" mattresses. I could not sleep another night on it, and was forced to check out two days early. I like the location, but feel the staff are not friendly, and have no interest in solving problems for their guests. The elevators are very slow, and the common area around the ice machine on 5th floor is always wet. Individual ownership leads to a quality control gap and creates a hotel that is inconsistent at best. I always thought highly of this place, but now I would never recommend it to anyone. The young girl working the front desk did not even know what the Chamber of Commerce was! I guess when your hotel is at max occupancy, you no longer care about individual patrons. Well, that type of management philosophy will eventually come back to haunt you. I wonder if management has recently changed hands???

The location is good with easy access to the beach.

Caravelle Resort, Myrtle Beach

Caravelle Resort

Myrtle Beach Hotels