Compass Cove

2311 South Ocean Boulevard, Myrtle Beach, South Carolina, 29577, United States
(3 star hotel)
#12
Rank 12 of 237 hotels
in Myrtle Beach
Pleasant (2.5 out of 5.0) 3 reviews
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Don't Stay Here!

Terrible (1.0 of 5.0 stars)
by written on September 18, 2012

My toddler son and I stayed for 1 week in the Pinnacle building (ocean view room) second week of September...from the moment we opened the door to our room through check out it went from bad to worse. I will preface my review by stating our room fee was 100.00 a night and I had realistic expectations of this hotel- including lights that did not flicker continuously when turned on- lending itself to a haunted house effect at night..ants crawling out of the broken tile along the bottom of the wall in the bathroom...undeterminable green sticky "goo" on plates, fridge, oven stove hood etc., sheets that were not changed x4 days (and when I asked if they could please change them, I it took 2 calls for this to happen and the maid simply FLIPPED the sheet inside out (my son had eaten cheetos and wiped his hand on the fitted sheet so I noticed the oarnge stain as soon as I pulled the covers back) we had to take our own garbage out multiple times because it was overflowing in the small watebasket in the kitchen becuase it was not emptied daily and the best part- when we checked in there was pubic hair around the toilet (on the floor) and eyebrow har (plucked?) along the ledge over the sink/mirror in the bathroom- the list goes on. Long story short, I made managment aware of these issues from the beginning of our trip and was placated with "not acceptable" and "I'm sorry" but the problems were NOT resolved. I cleaned the pubic hair up myself. I was told "they would be willing to comp" our 28.00 charge for food at their resteraunt. I requested to speak to the supervising manager (not manager of the front desk, which you will get if you call down from your room) NOTHING changed. At the end of our trip, I spoke with her respectfully and told her I sincerely hope she would take the issues we experieced seriouslly and do something about them, because other guests were prob experiencing the same thing. I was made to feel like a was getting a huge gift when she said the most she could do is comp 1 night for us...and she took back the 28.00 food comp we were given previouslly! I was actually looking forward to the end of our vacation to get away from the Compass Cove. You may be very dissapointed if you choose to stay here. BEWARE......

Very Disappointed

Bad (2.0 of 5.0 stars)
by written on August 21, 2012

We decided to try Compass Cove because friends of ours stay here because of the pool attractions for their kids. During their stay last year, they had MAJOR issues, so the managers at Compass Cove put them up in a Penthouse room for half the cost so that they would come back again. They did, and low and behold, there were issues again this yer for them.
Upon arrival, the check in process was extremely long. We finally got in and got situated when we noticed that the air conditioner in the bedroom was not working properly. It would click on and then shut off, and when he came back on it was very loud and it was blowing out hot air. So for 3 days we called to have someone fix it and we kept getting the run around. Finally , a new unit was put in, and it worked just fine. The second thing was the parking...it is horrible. I don't like parking across the street from where I am staying, and that is basically what you have to do because there is never any parking in the parking garage located at the Pinnacle building where we stayed. The parking lot at the Pinnacle does not accomodate the number of guests. So, ok, we came back from dinner one night and went to use the card in the parking garage, across the street, the and the card that you use to get into your room is SUPPOSED lift the gate, and it didn't. So we went back over to the front desk and the man told us that the key was deactivated 3 days ago. Well it wasn't because we were able to use the card to get into the room earlier in the day. The next issue was the housekeeping service. We were at compass cove for two weeks, the first week our housekeeping person was excellant. She was out one day and they sent someone else to do it. She didn't leave any towels or washcloths, no toilet paper, the tub and toilet were not cleaned, the floors were not swept, the only thing that was done, was the bed. So again, we called down to speak with the manager, and he promised that he would send up the original person that we had for the rest of our stay. And she did an excellant job once again. Our problem is this, for the amount of money we paid to stay there for two weeks, we should not have had this many issues. I understand that it was peak season, and it was very busy, but there were far too many issues for us to ever go back. Oh and one more thing, the elevators are very slow. We waited for 10 minutes at a time for an elevator. It is a nice place to stay, more for children than adults. The pools are not that big and the seating around the pools are not sufficient.
However, I do believe with a few minor adjustments and possibly new staff members this place could be a better place stay. The staff at the Tiki Hut and the Crows Nest were awsome. As well as the people in the restaurant for breakfast. If all of the staff were like these people, Compass Cove would be a much nicer place.

Unique Quality: I can see by the reviews that there are a lot of people that were not happy with their stay here. Some were good reviews but most were not.

"I AM ENRAGED"

Terrible (1.0 of 5.0 stars)
by written on August 7, 2011

…thank you “compass cove “… for ruining my family’s vacation.. leaving me a giant roach on the ceiling, a filthy bathroom complete with used dental floss hanging from the walls, a college dorm room fridge, no HBO, no WI-FI , NOT EVEN ENOUGH WATER PRESSURE TO RINSE MY HAIR!! and best of all an open room when we returned from the pool , where with the door still ajar , it was obvious our luggage had been searched. all this for 575 for 3 nights. For the ocean side suite. That was supposed to have 3 beds. !!!! The motel was full and no other options were available 2 beds and 5 people with 2 of these being our D 1 wrestling sons both well over 250…do not waste your money or your time… on the bright side OUR SON saved a young man from drowning ..Thank god for his quick thinking and strong swimming skills… SORRY DID NOT IMPRESS ME… filing with my credit card company against compass cove

AideM's Profile Photo
AideM Sep 17, 2013 at 5:30 AM

I am very angry with the front desk manager on September 13, 2013 we arrived at the compass cove hotel and when we checked in we were canceled because there was never notified us canceling my children were crying. were very tense was very difficult in life never pass for a moment so nasty 4 hours driving, I had my receipt I asked to speak with someone higher desagradare that woman who kept saying sorry. is so frustrating and who complain. it was the first time staying at the hotel was the fourth time that I loved the place reserved because of people without moral.reserve since August

AideM's Profile Photo
AideM Sep 17, 2013 at 5:30 AM

I am very angry with the front desk manager on September 13, 2013 we arrived at the compass cove hotel and when we checked in we were canceled because there was never notified us canceling my children were crying. were very tense was very difficult in life never pass for a moment so nasty 4 hours driving, I had my receipt I asked to speak with someone higher desagradare that woman who kept saying sorry. is so frustrating and who complain. it was the first time staying at the hotel was the fourth time that I loved the place reserved because of people without moral.reserve since August

AideM's Profile Photo
AideM Sep 17, 2013 at 5:29 AM

I am very angry with the front desk manager on September 13, 2013 we arrived at the compass cove hotel and when we checked in we were canceled because there was never notified us canceling my children were crying. were very tense was very difficult in life never pass for a moment so nasty 4 hours driving, I had my receipt I asked to speak with someone higher desagradare that woman who kept saying sorry. is so frustrating and who complain. it was the first time staying at the hotel was the fourth time that I loved the place reserved because of people without moral.reserve since August

Nearby Compass Cove

Compass Cove

We've found that other people looking for this hotel also know it by these names:

  • Compass Cove Oceanfront Resort
  • Swamp Fox Myrtle Beach
  • Hotel Compass Cove Oceanfront
  • Compass Cove Oceanfront Hotel Myrtle Beach

Address: 2311 South Ocean Boulevard, Myrtle Beach, South Carolina, 29577, United States

Amenities at Compass Cove

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Kitchenette
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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