Spearfish Canyon Lodge

10169 Roughlock Falls Road, Lead, South Dakota, 57783, United States
#1 of 5 hotels in Lead
Terrible (1.0 out of 5.0) 1 review
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Thank you for ruining my daughter's day

Terrible (1.0 of 5.0 stars)
by written on October 23, 2011

Let me just say how disappointed my Husband and I were with the level of Customer Service extended to us by the Management for our Daughter Vivian Shepherd’s Wedding. Having booked our event 8 months in advance, and as you required a copy of the wedding invitation along with your rather detailed questionnaire, you should have realized that as the wedding started at 2 pm you could have been better prepared. Our inability to check into any rooms in order to dress and prepare ourselves was ludicrous. And Linda Ahler’s rather snarky demeanor regarding our frustration was unacceptable. The Bride, maid of Honor, flower girl, ring bearer were all forced to prepare in the one double room that had been slept in the night before, beds unmade, an inadequate amount of clean towels, and very little lighting. 5 people, plus those helping them with hair and makeup, one bathroom, one sink, one chair. I myself, The Mother of the Bride, readied myself in the public bathroom. Not once did any staff member apologize, or offer us so much as a pitcher of water while we were crammed into that tiny, overheated room. Not once….When I asked a young woman at the front desk about noon if any rooms were available yet I was told in a very harsh tone of voice “this is why we tell people to book rooms for the night before”. I was appalled as A) we were never told that, and B) that seems like such a cheesy way to milk additional bookings as we had already booked several rooms for the wedding night. I hope, if any of you ever have a Daughter get married that she receives much better treatment than our Daughter did. You should be ashamed of yourselves…..As local residents, rest assured we will not be recommending the Lodge to anyone in the future. Sincerely, Lori Self

Nearby Spearfish Canyon Lodge

Spearfish Canyon Lodge

We've found that other people looking for this hotel also know it by these names:

  • Spearfish Canyon Hotel Lead

Address: 10169 Roughlock Falls Road, Lead, South Dakota, 57783, United States

Amenities at Spearfish Canyon Lodge

  • Restaurant
  • Suites
  • Wheelchair Accessible
  • Bar / Lounge
  • Free Parking
  • Business Services
  • Pets Allowed

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