The Chattanoogan

Hidden Problems

We will never stay here again! The restaurant is great, but unfortunately the rooms don't have refrigerators or microwaves, so there are no left overs to enjoy later. The beds are hard and the air conditioning in our room was difficult to control, so it stayed a little too warm for us. The real problem was the pool/hot tub area. The pool is tiny. The hot tub is nice and warm, but the water will destroy any silver jewelry you may have on. I was wearing a Tiffany bracelet (which I never take off) and was in the hot tub for a few minutes and noticed that my bracelet was ruined when I was in the shower. I made a few phone calls regarding the chemicals in the hot tub (because chlorine does not do this to silver) and finally found out that the hot tub contains an element called bromine that basically eats silver. There is NO sign stating this. I went to the front desk and showed them my bracelet and was told that this had happened before. I suggested they post a sign because had there been a sign, I'd still have my bracelet. I was told a manager would call and work something out, but never did nor were we compensated at all (not even breakfast). Should I wear my jewelry in the water? Probably not. But they know this is a problem and it should be their responsibility to convey this to their guests or compensate them in some manner when they don't and something gets ruined. We will NEVER stay again, not because they didn't replace my bracelet or let us stay at a great discount, but because they did NOTHING and were apathetic about the whole situation. The manager acted like we were lying about the signs. He said there were "temporary" signs and it wasn't his fault if kids tore them down (we stayed all weekend and never saw any signs). He also said that married couples had their wedding bands destoryed because of the bromine. I should point out that there are "permanent" signs regarding the damage that the hot tub chemicals can do to color treated hair, but not jewelry.

Unique Quality: I think the silver destroying bromine in the hot tub is a neat characteristic, especially when it sneaks up on you!

The food really is great and the hotel itself is beautiful.