Elk Springs Resort

1088 Powdermill Road, Gatlinburg, Tennessee, 37738, United States
#34 of 120 hotels in Gatlinburg
Terrible (1.0 out of 5.0) 1 review
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Stressful Stay

Terrible (1.0 of 5.0 stars)
by written on October 24, 2014

My family booked a cabin (Mountain Magic) for the 13th of October through the 19th. We were called on the morning of the 13th and informed that our cabin was clean and ready for us. We arrived at the cabin around 5:30 local time and placed our code into the door lock. It was then that we noticed that someone was still staying there. There were shelled sunflower seeds all over the coffee table, rolls and food on the kitchen tables and all of the beds had been slept in and covered with clothes. There was also a candle left burning and the cabin had been smoked in. We exited and called management (despite what they say on trip adviser there is no management on site) and told them of the problem and they said they would send someone to check. After an hour wait we called back and they told us that they had upgraded us to the Four Seasons.
The week went on uneventfully until friday at 10:00am when we received a call from the resort that our cabin was ready. Confused, we called the office and were told we had to move out of Four Seasons and back to our original cabin. This was a shock as we were never told we would have to move when they upgraded us in the first place. On an aside, the people who overstayed their reservation in our original cabin squatted there for an additional three days without managements knowledge. As we were about to leave for the day we would be unable to move all of our belongings to the original cabin. We were established with our groceries and belongings and moving to another unit would have been a nightmare with eight people including three young children. We told management this and after much haggling we were told that we could stay in Four Seasons. Relieved, we left to enjoy our day.
After paying $500 and entering Dollywood, we were called by the manager of the property, Brandi, and asked when we would be back to Four Seasons. We stated that we did not know as we had just entered the park. She then informs us that we were going to have to move to our original cabin as Four Seasons is rented by another family for the next six days. We informed her that we were in Pigeon Forge and could not move and she told us she would have maintenance move our belongings for us. We told her this was unacceptable and Brandi stated that "Well I'll just have to do what I have to! Have a nice day." and hung up on us.
After this extremely rude and belligerent conversation, I called back and told the person that answered that I needed someone in upper management to call me in 30 minutes or they would hear from my attorney. After about 15 minutes one of the owners, Andy, calls me from Florida to inform me that we would be able to stay in Four Seasons for our full stay.
After posting our review on Trip Advisor, I see that Andy has twisted the truth of this incident to make Elk Springs look better. He states that we showed up two hours early for our check in. If that is the case, when is check in and why were we called that morning to tell us that our cabin was clean and ready for us? He states that we were abusive to his employees on the phone during this fiasco. At no time were we belligerent or abusive in any way on the phone. Brandi, however was extremely rude and condescending to us in every way. The unprofessional behavior by both her and Andy is mind boggling.
A word to the wise. DO NOT STAY HERE! Your stay may be problem free, but if you run into one small problem you will have to deal with one of the worst property management teams in Gatlinburg.

Nearby Elk Springs Resort

Elk Springs Resort

We've found that other people looking for this hotel also know it by these names:

  • Elk Springs Hotel Gatlinburg

Address: 1088 Powdermill Road, Gatlinburg, Tennessee, 37738, United States

Amenities at Elk Springs Resort

  • Free Parking
  • Pets Allowed
  • Kids Activities
  • Kitchenette
  • Suites
  • Free High Speed Internet

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