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Very Poor Hotel
This was the worst hotel experience my husband & I have had. I requested a non-smoking room. The night before our arrival I called to confirm our reservation and confirm again that the room was non-smoking. I was assured it was. Guess what, when we went to our room it was.... full of smoke. We decided to not make an issue of it, since it was just one night. However, we then discovered most of the lights in the room were out and the gas log fireplace did not work. Disgusted, but too tired to complain, we went to dinner. When we got back to our smoky dim room, my husband sat down on the bed only to discover the bed was soaked from a leak in the ceiling. There was a torrential storm at the time, but management explained that the leak was from the water rising in the creek bed below. We asked for a refund, but we were told that as long as another room was available, no refunds would be given. I complained about the smoke in the room but was told the new room was non-smoking too. It didn't smell smoky, but the ash tray and matches make me think the Sidney James Mountain Lodge uses a lot of Febreeze. Will never stay here again.
