Doubletree Hotel Memphis Downtown, Memphis, TN - Reviews and Hotel Information

Just got back from a 3 week trip to Atlanta,Nashville and Memphis. Stayed at the Nashville Double tree and everything was really nice. Great service, nice rooms, close to everything. THEN we went to the Double tree in Memphis ! We arrived at 2:30pm on a Wednesday. Check in time is 3 so the room was not ready which I understand. Walked around town for a couple hours, came back at 4:30 room not ready. Waited in the lobby til 5:15, finally got the room key. When making the reservation. I specified that I wanted a suite with 2 rooms and a bed in each room (we had a friend meeting us there for a 2 nite stay). When we entered the room there was no bed in the second room. I called the desk and was told that they do not have rooms with 2 beds, even though the suite had 2 full baths? After 3 phone call to different people at the desk, they finally sent up a roll-away. They delivered it while we were out so they just left it in the middle of the room un-made. The carpets in the room where filthy. I mean filthy with stains all over and the furniture had stains and food crumbs on it. These stains were also all over the hallways out side our room and actually on almost every floor of the hotel. We called the front desk to complain and were told that they were short handed but that they would send someone up to clean. They never did. Now for the fun part. The toilet was not achored to the floor and would rock back and forth. Called the desk again and a maintanance man came up and said that he could not do anything about it until the next day and it might take several hours to fix. We asked for a different room, but of course there were none available. We were forced to use the other bath room in the suite. The next day while we were out site-seeing they did come to fix the toilet, but the carpet was never cleaned as was not the furniture. Just one more thing because I don't have time to write more. When we arrived there was 1 bag of coffee for us to brew, which makes 1 cup with one little container of cream. I placed a note on the table requesting that we would like a couple more coffee bags and a few more creamers. When the people came to clean the room, such as they did, the left 1 more coffee and one more cream. The second room which also had a coffee pot, on had 1 bag of Tea. One day we wanted to go to a restrauant that we had heard about. The hotel does have a free shuttle that would go according to them in a 4 mile range. The restrauant was 2.5 miles but they would not go there. We asked the person at the desk if he could call a cab for us and also if he could check to see if it was open that day. He told us that it WAS open and called the cab. When we arrived it was CLOSED. We had the cab driver take us to another restrauant but the area looked so bad that he advised us not to get off, so he took us back to downtown. The trip cost us$20. plus tip. Waste of time and money.
Compared to other Doubletrees we have stayed at in the past, this Memphis hotel is the pits. There are so many othere nice hotels in the area, I would never stay at that one again.
One last thing...... WE DID GET OUR COOKIE.....

Lobby was nice, rooms were not!

Doubletree Hotel Memphis Downtown, Memphis

Doubletree Hotel Memphis Downtown

Memphis Hotels