More about Springhill Suites By Marriott Memphis Downtown
Couldn't ask for more
We went to Memphis for Thanksgiving and had a great time at Springhill. Perfect location that was 4 and a half steps from the trolley line. We had a total of 14 people so we needed the space, which Springhill provided. Two queen size beds, a pull out couch, two big tvs, and a bar area in the room ;).
Our favortie part was the excellent breakfast. Every option you cold think of from waffles and oatmeal, to cereal and fruit. Breakfast was included with the room, which we figured we saved over 100 bucks per day by not going out.
We will certainly go back here next time in Memphis, made everything extra perfect!
Excellent stay in Memphis!
I stayed here one night with my husband. We stayed in an Executive King Suite in the Kress Building. It was wonderful.
The room was large and there was a partial wall that separated the living room area from the bedroom. The bed was so soft and comfortable. The room was very quiet, and the bedroom was far away from the hallway. We could hear the trolley occassionally, but it wasn't very loud.
There isn't very much near the hotel that was open on a Friday night. But as other reviews stated, it's a quick trip to Beale Street. There were some restaurants open on Main Street that looked nice. But none of them served BBQ, and since we were only there for one night, we passed them by in search of ribs.
I used GoogleMaps to get directions to the hotel, and they were great (they didn't try to send me down Main Street). Parking wasn't a problem for us at the Sleep Inn next door, but I don't think either hotel was full and we parked our car around 8 p.m..
The breakfast was good. There were hot items such as eggs, sausage, and oatmeal, along with the usual cold cereal,etc. A nice touch were the lids and cardboard sleeves that made it easy to take a cup of coffee on the road.
We loved this hotel! The rooms were very clean and provided plenty of room for a family of 3. We had a room that overlooked main street and you can hear the trolley but it was not loud enough to keep us awake. The hotel is in a great location and downtown memphis offers a lot of great places to eat and entertainment for the entire family! For the price this is a great hotel and would highly recommend. Several reviews have commented on parking and we received a pass for our 4 day stay and always found space available.
I had previously been unfamiliar with the Springhill Suite chain. However, I was very pleased with what they have to offer. The stay included an expanded continental breakfast and hot popcorn at night. They also had a small convenience store room with sandwiches, soda, sundries and toiletries. The room was exceptionally clean and we had a balcony with two chairs and a end table to view the park outside. We loved the dual TVs, frig, microwave, large size of the suite and the amazing bed! It really felt good to be there. We also had free wireless internet. Along with the friendly staff to accomodated an early check in for us our stay was great!
The only issues are that I can definately see how parking could be an issue on a sold out night, plus our request for a wake up call was overlooked. We never received it! Also, when staying on the park side there is added noise from the trolley, but being so close to a stop where some of the streets in the downtown area are sketchy was comforting!
While the rooms are presentable and the buffet breakfasts appealing, the service from the staff was inadequate. Upon arrival, my wife and I had to wait 30 minutes to check in with only one attendent behind the counter. Our bed was not made any of the days. The first day, the cleaning staff left a note stating they would not make any beds that had personal items left on them. I have never encountered this policy elsewhere. The next day after my wife and I specfically made a point of ensuring all personal items were off the bed, our room still remained unattended to. The cleaning staff told us their card to get into our room was not working. Two trips had to be made downstairs to request clean towels in the evening. The general demeanor of the staff struck us as one of indifference, of the kind one might expect at a budget hostel. The quality of service was unacceptable for a hotel affiliated with the Marriot chain name. Disappointing.
springhill/Kress the best
I agree with all the positives about the Springhill.....we were upgraded to the newly renovated Kress...heavenly. The trolley at the door makes everything convenient, simple to find and safe. Sadly, Mud Island wasn't open yet but the riverboats were tied up as you took a great walk along the Mississippi....everything is so handy to the hotel. Walgreen's across the street solved any problems with forgotten items. ..and a liquor store around the corner. Do not miss Stax recording studio a bit out of town and find the "Fourway" there to eat at.....the 2 places gave me my favourite Memphis experience.
kathi from Ontario
Nice, new hotel
My wife and I stayed at the SpringHill suites in the newly renovated Kress building wing, attached to the main hotel by a third floor bridge. The room was nicely furnished, but the bathroom was rather small and basic. Parking was in a lot near the main entrance, and was a bargain at $5 per night. During the day at least, a security guard manned the entrance to the lot. The hotel is located on the Main Street pedestrian mall, which also has the trolley line. There is a trolly stop right at the door of the hotel. Memphis appears to be a city that is trying hard to restore and energize its downtown. Unfortunately, it has a ways to go, especially on Main Street. Our 15-minute walk down Main Street from the hotel to Beale Street passed by block after block of empty storefronts facing sidewalks mostly empty of pedestrians, and this at about 4 in the afternoon. There is a nice park across Main from the hotel, and some nice restaurants in the immediate area of the hotel.
I need to say that during our 5-week road trip through 14 states this is only one out of two hotels we would not return to. During our international and domestic travels we prefer to stay at Marriott's hotels because of their reliable service, quality and size of rooms, non-smoking policy and breakfast provided in most places. I am pleased to read all positive reviews about this hotel because it is conveniently located on the west side of the city with a very easy access to the highway I-40. However, I guess we were unlucky since we found the morning staff of the hotel not helpful in confirming directions to a highway and answering a couple other questions until another guest helped us out. The worst part was a hair comb we found on the floor, carpets in the room that needed vacuuming and a man's briefs under a sink, and finally a very thin towels that used to be white a very long time ago. The hotel states a breakfast is served at 6 am. I got there at 6:15 am and two women were setting it out very slowly. OK. That's not a big deal but we always found breakfast staff at all Marriott's very pleasing and enjoying chatting with people. Actually, I didn't want to chat but it is always nice to be greeted by a staff in the morning. It was so different at this hotel. Both women were talking to each other ignoring guests arriving for breakfast. When someone asked about juice, one of them stated 'I need to unlock it' and they continue their conversation for a few more minutes. The parking was very convenient and a park attendant gracefully showed us a spot right next to the hotel.
Average Hotel; Nothing Special
This is just your average chain hotel. Nothing distinguishes it from any other chain. The rooms have that institutional feel, with green carpets, cheap-looking sofas, etc. On the positive side, the rooms are spacious, set up, as the name of the hotel would suggest, like a junior suite, with a work area and a sleeping area.
The location of the hotel is good--right near the trolley line and about a 10 minute walk from Beale Street. That said, the city, which is a little down on its heels, doesn't feel particularly safe at night.
The gym, if you could call it that, was poor--it had an old weight machine and some old cardio machines. The pool was basically in the parking lot.
All in all, this hotel has nothing to distinguish it from any other faceless chain hotel. It could use a little character.