HearthSide Cabin Rentals

702 Wears Valley Road, Pigeon Forge, Tennessee, United States

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  • Worst Rental Agency in the Smoky Mountains

    by

    Janice , the owner is very rude , and treated the situation with total disreguard. We had missing items from our cabin while we were away and it was not broken into so it had to be the staff that had a key that did it. They eventually admitted to some of the theft and paid us by check for two items , but that was not all that was stolen by there staff. It is outragious that you go to your cabin and find your things stolen by your own rental company! On top of that there were bed bugs infested throughout , I looked at other reviews on Tripadvisor and someone else that stayed there had bed bugs too! If you stayed there or are an owner of a cabin managed by them here is a resource for you to to file a legitimate complaint , it is the Tn. dept. of realty that oversees them 1-800- 342-4031. Also the BBB they have already had complaints. Don't let them ruin your vacation or your cabin!

    Unique Quality: Bed bugs! And management theft!

Comments (1)

  • Dec 16, 2012 at 6:09 PM

    The same thing happened to us! Our cabin was broken into...To make a long story short we did not the stay the whole time we had paid for because we did not feel safe. They only credited us 1 night and we missed 2 and had to pay for a hotel. Brandy and Duke are terrible at customer service maybe they shoudl choose a different job, clearly their customer service skills need improvement . Also, the cabin was dirty when we got there, it's called a broom USE IT! terrible experience with even more terrible customer service....

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