Mountain Cabins Pigeon Forge

610 Dollywood Lane, Pigeon Forge, Tennessee, United States
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More about Pigeon Forge

Photos

The Semi housing the temporary exhibitThe Semi housing the temporary exhibit

The center of Christmas PlaceThe center of Christmas Place

My brother and I riding The ThunderheadMy brother and I riding The Thunderhead

Travel Tips for Pigeon Forge

BE AWARE OF AMERICAN CABINS

by angeliquesmom

"WE HAVE NEVER HAD SUCH A BAD EXPERIENCE IN TENNESS"

WE SAVED OUR HARD EARNED MONEY TO GO ON ANOTHER VACATION TO TENNESSEE AFTER ENJOYING THE MOST WONDERFUL TIME 3 YEARS AGO WITH CABINS USA (IN A BEAR AFFAIR). HOWEVER WE MADE THE MISTAKE OF TRUSTING NICE SPEAKING LADIES OVER THE PHONE AND WENT WITH AMERICAN CABINS =( POLITENESS OF THESE LADIES DOESN'T TAKE AWAY FROM THE FACT THAT THEY KNOW WHAT HAPPENS IN THE CABINS THEY REPRESENT. THE MAN IN CHARGE ISN'T EVEN AS KNOWLEDGEABLE AS THEY ARE. HE IS RUDE, NON APOLOGETIC, AND DOWN RIGHT GREEDY. HE STATES HE CAN NOT CONTROL ANYTHING THAT HAPPENS WITH THE CABINS, YET HE IS IN CHARGE OR OWNS THE BUSINESS CALLED AMERICAN CABINS.

"ARRIVAL"

UPON ARRIVAL THE CABIN WAS DIRTY, NOW REMEMBER YOU ARE EXPECTED TO LEAVE IT CLEAN. THE HOT TUB TOOK FROM 5:00 WED TO 3:00 THURSDAY TO WARM UP. THIS MEANS WE LOST A DAY IN THE HOT TUB. THE BASKETBALL GAME WAS BROKEN. THE WASP NEST IN THE UPSTAIRS BEDROOM WAS SCARY AND ANNOYING. OH, IF YOU WANT ANY WATER PRESSURE FOR YOUR SHOWER FORGET IT, IT ISN'T THERE. THE JACUZZI TUB SHOT THIS NASTY BLACK JUNK OUT OF THE JETS FOR MY 10 YEAR OLD DAUGHTER, WHO NATURALLY FREAKED OUT. THE POOL WAS NOT WITHIN WALKING DISTANCE BY ANY MEANS AND THE FITNESS CENTER CODE WOULDN'T WORK AND IT ONLY HAD 3 PIECES OF EQUIPMENT, YOU COULD SEE THROUGH THE DOOR THAT ONE WAS BROKEN. THE FITNESS CENTER WAS NEVER AVAILABLE FOR THE ENTIRE TRIP. THE WASPS ENJOYED OUR VACATION MORE THAN WE DID. THE WATER PRESSURE WAS NEVER FIXED, HOWEVER WE DID LOSE WATER ALL TOGETHER A COUPLE OF TIMES. WE STAYED IN A CABIN 10 PEOPLE COULD OF STAYED IN AND THEY GAVE US 6 TOWELS. YES FOR SHOWERING AND THE POOL. THEY ALSO STATED YOU COULDN'T WASH THEIR TOWELS. HOWEVER, ONCE WE COMPLAINED THEY SUGGESTED WHILE ON A VACATION WE WASH THEIR LAUNDRY FOR THEM. DOESN'T SOUND LIKE A VACATION TO YOU????!!!!

"5 DAYS AND 4 NIGHTS"

WE HAD A PARTY OF 5. TWO GROWN WOMEN, 2 TEENS AND A PRE-TEEN. WE CHOSE THIS CABIN BECAUSE IT HAD SOMETHING FOR EVERYONE. IT ADVERTISED IT'S UNIQUE FEATURES WERE SKEEBALL, BASKET BALL, POOL AND FITNESS CENTER AND MORE. ALL OF US LOVE BASKET BALL, SO THAT WAS A HUGE DRAW. SKEEBALL WAS FOR MY MOM AND DAUGHTER, A PRIVATE HOT TUB WAS FOR MY MOM AND MYSELF. THE FITNESS CENTER WAS FOR THE TEENS. AIR HOCKEY WAS FOR MY MOM AND MYSELF AS WELL. HOWEVER YOU USUALLY HAVE AIR FOR AIR HOCKEY. THE POOL WAS FOR ALL THREE KIDS. THE REST OF THE GAMES WE FIGURED WOULD KEEP THE KIDS ENTERTAINED, WHILE WE ENJOYED THE JACUZZI AND HOT TUB. WE PLANNED AHEAD AND PURCHASED OUR SHOW TICKETS FOR THURSDAY AND SATURDAY, SO WE COULD HAVE A SPA DAY ON WEDNESDAY AT THE CABIN AND JUST RELAX ON FRIDAY AT THE CABIN. WELL, YOU CAN'T HAVE A SPA DAY WITHOUT A HOT TUB OR JACUZZI. WE DID GET MORE TOWELS ON FRIDAY AND THE BASKET BALL GAME AND JACUZZI WERE FIXED ON FRIDAY MORNING WITH NO REGARD TO EVERYONE TRYING TO SLEEP AND ONLY TWO DAYS LEFT OF VACATION. ALSO, AT THE SAME TIME THE OWNERS OF THE CABIN HAD WORKERS OUTSIDE DRILLING OR SAWING OR SOMETHING IN THE MORNING WHILE WE WERE TRYING TO SLEEP, UGH. WHEN WE DISCUSSED IT WITH THE MAN IN CHARGE OF AMERICAN CABINS HE STATED THE OWNERS HAD BEEN WAITING A YEAR AND A HALF TO GET THIS WORK DONE AND HE COULDN'T DO ANYTHING ABOUT IT. JUST LIKE ANY 2 STAR HOTEL, THEY COULD HAVE HAD UNDER CONSTRUCTION ADVERTISED ON THE WEBSITE OR EVEN HAD THE COURTESY TO TELL US OVER THE PHONE. THE MAN IN CHARGE HAD ONE ANSWER FOR EVERYTHING. IT WAS"THINGS HAPPEN AND I HAVE NO CONTROL OVER IT". HE EVEN AT ONE POINT STATED THAT HE CHECKED OUT THE CABIN BEFORE WE GOT THERE AND EVERYTHING WAS OK. THAT IS INSANE!! SO MUCH FOR CARING ABOUT YOUR BUSINESS OR CUSTOMERS. ANYONE WHO HAS A CABIN REPRESENTED BY AMERICAN CABINS SHOULD BE AWARE OF HOW THEIR REPS TREAT THEIR CUSTOMERS. AT ONE POINT I ASKED FOR AN APOLOGY AND STILL COULDN'T EVEN GET THAT. I DON'T KNOW HOW THEY STAY IN BUSINESS.

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