The Hilton Garden Inn did not live up to its hype or promise. Before booking, we were informed of all the “free” amenities that the hotel had to offer; however, none were actually free or of high quality. From the “large” pool to the free continental breakfast, everything about this facility was a complete sham & a massive disappointment.
First & foremost, upon booking, we were informed that the facility was completely smoke-free. Upon entering our room, we noticed that it had not been cleaned, that there were bugs, & that the room stunk just like nicotine. We called the clerk at the check-in desk to report the deficiencies. But instead of even attempting to rectify the problem, I was told “Too bad.” Needless to say, I wasn’t too happy.
During this visit we decided to make the best of it because all the other hotels in the area were booked. The kids were really looking forward to swimming in the “large” pool, so we filed our grievance, cleaned the room, & opened the door & the windows in order to air the place out.
The pool was probably the greatest disappointment of all as it completely bummed out the kids. Not only was the pool less in size as advertised, it was also trashed. Apparently, there had been numerous college kids staying at the facility who, during all hours of the day, partied in the pool area. When we entered the area, there were numerous beer bottles, cans, & cigarette butts everywhere. We refused to swim until it was cleaned up.
