Hilton Garden Inn Austin North

12400 North IH-35 Building C, Austin, Texas, 78753, United States
#7 of 200 hotels in Austin
Terrible (1.0 out of 5.0) 1 review
TripAdvisor Traveler Rating
Based on 250 reviews
Enter dates for best prices
Compare best prices from top travel partners
Hotels.com Expedia.com

Value Score

Poor Value

Costs More than similar hotels

See Hotels with Lower Price

Tags

Road Trip Family Travel Business Travel
See Amenities

Worst Check-in Service To Date

Terrible (1.0 of 5.0 stars)
by written on June 23, 2011

I called to request late check-in and two Queen beds early in the day. LAter in the evening I called back to state we were running an hour behind schedule. They confirmed that there were no double queens left, but they had a roll-away available. When we arrived, it took 15 minutes to check-in because the clerk was not at the front desk. By the time he arrived there were 2 other guests impatiently waiting in line as well. He did not have my request for a roll-away and had to check to see if they even had on left.
There was one left and he met me at the 1st floor elevator to give me the bed which I had to transport to the room and set up myself. Did I mention that I am in an ankle cast due to an injury from 3 days prior? So the crippled lady, with 10 year old tired and cranky child had to lug the suitcases, purse, computer and now BED to my room.
There was no room to put down the roll-away, so we had to move the room furniture which was heavily made. Then putting down the bed was a hassle due to the rubber stoppers that wouldn't allow for movement without lifting up the whole item.
All with my left leg in a cast.

To date, I have NEVER had such a crappy check-in.
I mean, they actually handed me a bed and sent me on my way, while I was obviously injured. I would never recommend this hotel and plan to send this story to as many review sites as I can.

I normally stay at the hotels at the intersection of Palmer Ln and I-35 N, which are cheaper and have a better pool and EXCELLENT service. Try the Springhill Suites or Residence Inn.

  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Nearby Hilton Garden Inn Austin North

Hilton Garden Inn Austin North

We've found that other people looking for this hotel also know it by these names:

  • Hilton Garden Inn Austin North Hotel Austin

Address: 12400 North IH-35 Building C, Austin, Texas, 78753, United States

Amenities at Hilton Garden Inn Austin North

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

Austin Travel Forum

Need advice about Austin, Texas? Visit the Travel Forum for Austin and ask our Answer Gurus.

Latest Austin hotel reviews

La Quinta Inn Austin I-35 South Ben White
Great (4.0 out of 5.0) 1 Review
Driskill Hotel
Excellent (4.5 out of 5.0) 12 Reviews
Crowne Plaza Austin
Great (4.0 out of 5.0) 1 Review
Hampton Inn Austin - North (I-35 & Highway 183)
Great (4.0 out of 5.0) 1 Review
Habitat Suites
Best (5.0 out of 5.0) 1 Review
Doubletree Austin North
Great (4.0 out of 5.0) 1 Review
Barton Creek Resort & Spa
Very Good (3.5 out of 5.0) 2 Reviews
 
Explore Deeper into Austin
Barton Springs
Things to Do
Zilker Park
Things to Do
University of Texas
Things to Do
LBJ Presidential Library
Things to Do
6th Street
Things to Do
Hamilton Pool
Things to Do
Driving Around
Off The Beaten Path
Antone's
Nightlife
Mount Bonnell
Off The Beaten Path
Threadgill's
Restaurants
Hula Hut
Restaurants
Nature
Off The Beaten Path
Magnolia Cafe
Restaurants
Kerbey Lane
Restaurants
Continental
Nightlife
County Line
Restaurants
Amy's
Restaurants
Tex Mex
Restaurants
Zilker Botanical Gardens
Things to Do
Barton Springs
Things to Do
Wonderful Evening
Nightlife
Winery & BBQ Pit too
Restaurants
BBQ
Restaurants
Longhorn PRIDE!
Off The Beaten Path
Texas State Capitol
Things to Do
Bullock Texas State Museum
Things to Do
BYOB and Hookah
Restaurants
LBJ Library and Museum
Things to Do
Tijuana Northeast
Restaurants
My Favorite Sandwich
Restaurants
Amazing sushi in Central Texas
Restaurants
Austin City Limits Live Tour
Things to Do
Authentic Honky-Tonk
Nightlife
Hear live music !
Nightlife
Great cajun food.
Restaurants
my favorite restaurant in Austin
Restaurants
Laid back SOCO fun
Restaurants
A Taste of Euro-Texas
Restaurants
Hot Wings and Big TVs
Restaurants
BBQ as warm and hot steel
Restaurants