Omni Austin Hotel Downtown

4 out of 5 stars4 Stars

700 San Jacinto Blvd at 8th St, Austin, Texas, 78701, United States

6 Reviews

Omni Austin Hotel Downtown
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Expedia.com Hotels.com Travelocity

88%

Satisfaction Very Good
Excellent
48%
554
Very Good
29%
337
Average
11%
126
Poor
6%
78
Terrible
4%
49

Value Score Poor Value

Costs 28% more than similarly rated 4 star hotels

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Good For Business
  • Families81
  • Couples78
  • Solo72
  • Business81
  • Terrible Invasion of Privacy

    by

    While here, someone entered my room, went on my computer and watched porn. This could only have been one of two people and yet the hotel denied any knowledge, did nothing to make amends, besides move me to another room--AT MY REQUEST--and then make me feel like I was making the whole thing up. Don't stay here if you value your privacy; they will defend their employees and not think they have to make your stay more comfortable or safe, a basic requirement.

  • Worst hotel experience ever!

    by

    I have never had such an awful experience at a hotel in my life! The staff at this hotel, from the snooty concierge, to the managers that don't know the first thing about customer service to even the maid rolling her eyes at me....this place is awful!!!!! Their "fully stocked suite" is anything but, out dated, not stocked and the manager actually prevented us from bringing our alcohol to our room before we ever had a chance to cause trouble. Mind you, I was with 3 other women in their 40s and 50s, clearly a party crowd! A friend in another room woke up to being bitten by bed bugs and was treated rudely when she complained. Then they pre-charged the room without consent after reminding them we'd be splitting the charges at check-out. I will NEVER stay at another Omni again.

  • Worst Hotel EVER

    by

    I frequent Austin for weekend getaways and chose the Omni for the first time, as I got a great rate on Hotwire. First I will say the rooms were small but nice. The housekeeping was very friendly, as were the bellhops. However, the first night I came back to lobby after a night out with friends. I am in my 30s, and not some college kid cruising in drunk from 6th street. Long story short, a very low class group of girls drunk and looking for a fight were provoking my friends in elevator. As we continued to ignore them, this angered them and I ended up being punched. After filing a police report, she wasnt kicked out of hotel! The mgr and general mgr were RUDE and not accomodating after the girl threatened to finish me off later. THey said I could change hotels at MY expense. So you can get kicked out for noise as policy says at check in, but clock someone in face and you can stay! Mgmt handled POORLY. Also, they put made up charges on our bill. Had to argue that as well. The guests at pool were so trashy like something at a motel 6. NEVER EVER AGAIN would I stay here. Very disappointing stay.

    Unique Quality: housekeeping nice, bellhop nice, valet nice. everyone else AWFUL

  • hope6481's Profile Photo

    Our Favorite

    by

    We have stayed here many times. It just feels like home to us. We love the location, you can walk almost anywhere downtown and we do. The lobby bar is awesome. We grab a drink there and chat with the bartender before heading out. The staff is very helpful and has recommended many good restaurants to us. Room service is good. I like the glass elevator. After we return from our night out my husband likes to people watch out the window. You can see some interesting sights. All the 6th street partiers headed home. This is always our first choice.

    Unique Quality: The glass elevator and the lobby bar.

  • leafmcgowan's Profile Photo

    Omni Downtown - for those that want to waste money

    by

    The Omni Hotel * 700 San Jacinto at 8th Street * Austin, Texas 78701 * Phone: (512) 476-3700, Fax: (512) 397-4888

    An elegant riche hotel in the heart of downtown Austin in the famous Omniplex building. Within walking distance from the convention center, 6th street, Red River, and Austin's famous nighttime activities. The staff was friendly and eager to please. But the hotel is definitely centered around those with money. They force a concessions deposit with the room in case you get late night munchies out of the bar-fridge in the room: tiny jar of cashews for $6.50, $4 for a small bag of potato chips, $2.50 for a snickers bar. Lets not even approach the cost to the liquor or room service. They are certainly out for your money in elegance of course! Extra costs for everything - you get more bang for your buck at the Holiday Inn. No free breakfast even though you're paying in excess of $120/night. There is a gym, swimming pool, and hot tub on the roof. Rating: 3 stars out of 5.

    Directions: 700 San Jacinto at 8th Street * Austin, Texas 78701

  • Sunshine64's Profile Photo

    Rooftop Fun

    by

    I haven't stayed at the Omni in a few years, but I stayed there so often in '99 and '00 they greeted me by name when I arrived. Needless to say, I think they have great service : ).

    The only complaint I had was that the water temperature in the showers in the "tower" section sometimes fluctuates unexpectedly.

    Unique Quality: The Omni has a large hot tub and a pool similar to a lap pool (1 lane) on the roof. You can get a tan in Austin in February, and the roof top at the Omni is a great place to do it.

    Directions: Downtown

More about Omni Austin Hotel Downtown

Best hotel I've ever visited...

by TripAdvisor Member mjs7777

This is probably the best hotel in which I've ever stayed. Seriously.

We were scheduled for the night of December 30th on a very low Priceline rate. It's always a concern, using Priceline, as to how you'll actually be treated.

Rest assured, we were treated ridiculously well by everyone at this hotel.

We called ahead to pre-block a room as we would be arriving late. Allison honored every one of our requests and held a great room for us that met all of our preferences. Check in took 20 seconds. Our bellman, Chris, was more like a concierge, taking care of everything we needed throughout the stay, including our check in.

Keep in mind that the next night was one of their busiest of the year. As other reviewers have noted, this hotel is exactly two short blocks from the middle of the 6th Street District. Everyone wants to stay there on New Year's Eve. And so did we. So what happened next really stunned me. We were booked only for the night of the 30th but we really really wanted to stay another night at the Omni, enough to forfeit a free night at another hotel. Even though they knew they could sell our room at a higher rate to a walk-in that night, the front desk worked with us to apply some discounts to get us to a rate we could actually afford. How often do you find a hotel that wants you there as much as you want to be there?

Throughout all of our stay, there was absolutely no BS. Every single person who promised us something delivered, without being reminded.

One thing of particular note was the valet parking staff. With a full house, they still managed to bring our car up before we could get to the lobby to claim it, every time we called.

They add extra security for New Year's Eve. These officers are among the most professional I've ever encountered. When we returned late that night, a very intoxicated guest was trying to start an altercation with one of the guards, who handled the situation calmly and professionally. It was very impressive.

If you force me to point out something negative, it would be this: The rooms are becoming slightly worn. They are meticulously cleaned, but you might find a scratch on a piece of furniture. Who cares?

The pictures on Tripadvisor are accurate, though they do show one of the larger rooms. The standard rooms are smaller, but still very spacious. For example, ours had a walk-in closet. The pool is also apparently not wheelchair accessible. There are stairs from the locker room/fitness center level to the roof for the pool.

I can not encourage you more strongly to try the Omni. On their busiest day, they treated us like royalty!

Good stay at the downtown Omni

by TripAdvisor Member t515cc

First good impression I had was the friendly doorman and front counter staff.
We didn't meet anyone on staff who wasn't helpful and smiling and that includes housekeeping and the restaurant staff stuck working on Sunday morning.

Second good impression was the impressive atrium the hotel shares with a connected office building.

Third good impression was the AAA four diamond plaques from 1994 and every year since on display near the elevators.

Only found one robe in the closet, housekeeping delivered the requested second one in ten minutes, very good.

I requested an atrium view room to minimize the expected Saturday night noise from 6th Street, one block south, after reading reviews here. Must have worked, we weren't disturbed either by atrium or outside racket.

I have to admit I was underwhelmed by the roof. The view is of the east side only, while the Colorado River is south and most of downtown and the hills are west and couldn't be seen. The hot tub was packed and a table of smokers didn't add to the ambience. This was 4pm on a Saturday. It also needed a cleanup, with litter lying around.

There's a homeless shelter two blocks east and the all too friendly residents were in the area.

Overall I'd recommend this Omni. I would definitely stay there again.

***Just Average***

by A TripAdvisor Member

After staying at the Hilton Austin, my wife and I wound up at The Omni by using Hotwire.com. In short, we were disappointed.

It looks to me that The Omni was built in the early-1980s, in the height of the oil/"Dallas" tv show days. I have no doubt that it was an impressive facility 25 years ago.

By today's standards, however, it's just average. The rooms "look" very 1980s -- plus 1980s...but 1980s nonetheless. I would recommend to the hotel that they desperately need to update the color schemes and beddings.

Service was good. My wife and I used the concierge to find a good restaurant for dinner...and he (or she?) was most helpful.

I needed to do some work at the business center, and it was a complete joke. One (or maybe two) computer(s)...doesn't open until 9:00 a.m.!! It was really surprising to me -- definitely not a hotel that takes business travelers very seriously.

My recommendation to anyone wanting a nice hotel in Austin: Stay at the Hilton for an overall great hotel and good value. (The Four Seasons is also nice...but you'll pay more.)

Motel Quality -

by TripAdvisor Member jimmycracks

I have stayed at plenty of hotels, motels, resorts, etc. of all different prices and quality. The Omni was unbelievably expensive ($240) for small room w/ two double beds for the out-of-date furniture and bad quality of the rooms. The room was dirty. The room was stuffy and the old air conditioner didn't work and we had to call maintenance (who did come very quickly). The bathroom was cheap (like a motel). The beds were dirty, sheets stained, extremely uncomfortable. I would have paid half the price and been perfectly happy. But for this place's price (due to proximity to 6th Street, according to the apologetic staff who nevertheless offered us no discounts or free breakfast, etc for our complaints), the rooms need complete renovation. The atrium is beautiful. The rooms are old. Where is the money going?

Stay at the Hilton - it's new, great and costs less!

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 Omni Austin Hotel Downtown

We've found that other people looking for this hotel also know it by these names:

Omni Austin
Austin Omni

Address: 700 San Jacinto Blvd at 8th St, Austin, Texas, 78701, United States