Doubletree Hotel Dallas Market Center

2015 Market Center Blvd, Dallas, Texas, 75207, United States
#21 of 189 hotels in Dallas
Terrible (1.0 out of 5.0) 1 review
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Based on 499 reviews
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Poor Value

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baldemar007's Profile Photo

Poor Customer Experience...Big Let Down!

Terrible (1.0 of 5.0 stars)
by written on September 2, 2014

This property wears the Hilton name but is far from the standards that my wife and I have come to expect. We hosted our wedding in their Grand Ballroom. Part of the package was a bridal suite that was provided. We arrived to a suite missing a mirrored closet door which would have been good to have for the bridesmaids to use while getting dressed. We were also to have the room cleaned at 5 oclock so my bride and I would return to a clean room. Housekeeping fell through on what they said they would do. We arrived to our room around 12:30. I went to shower and freshen up and found a tub full of water left by housekeeping or a previous guest. This again was I guess what they consider the bridal suite. This room in my opinion had maintenance needs that should have been adddressed prior to being put back in rotation.

The other room we had we had had an unmade bed. Being pressed for time, 3pm for a 5pm wedding, I failed to call to have this corrected.

Overall, I received a n emailed apology and a "we wish you well." Again, far from what the normal Hilton properties. A phone call, an onsight apology, Hilton points, etc. I will therefore warn travelers looking for a comfortable night stay and most of all a Great customer experience, to stay elsewhere.
There are lots of great hotels in the area and I simply made a poor choice in picking this property.

Let down in Dallas!

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Nearby Doubletree Hotel Dallas Market Center

Doubletree Hotel Dallas Market Center

We've found that other people looking for this hotel also know it by these names:

  • Doubletree Dallas
  • Dallas Doubletree
  • Doubletree By Hilton Dallas Market Hotel Dallas

Address: 2015 Market Center Blvd, Dallas, Texas, 75207, United States

Amenities at Doubletree Hotel Dallas Market Center

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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